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Full Stack Software Engineer - Technical Lead, AVP II
State Street
Burlington, MA
- $90,000 to $157,500 USD / year
We are looking for a senior, hands-on software engineer and technical leader to lead the development and continued evolution of the Charles River Self Service Portal (SSP).
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EASM / Persistent Perimeter Assurance Analyst, Vice President
State Street
Quincy, MA
- $125,000 to $215,000 USD / year
…the Cyber Fusion Center. The Perimeter Assurance team will lead the persistent discovery, monitoring and reduction of State Street’s internet-facing attack surface, and will be an…
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Client Support, Senior Associate, State Street Investment Management
State Street
Quincy, MA
- $52,000 to $84,760 USD / year
State Street Investment Management, the asset management division of State Street Corporation, is seeking a Client Support Senior Associate. This position reports to the Client Support…
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ELA Teacher Development Specialist
Think Academy US
San Jose, CA
- $72,000 to $80,400 USD / year
…elementary ELA courses while also helping improve teaching quality, support and train other teachers, and contribute to the day-to-day operation of our ELA teaching…
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ELA Content Teacher (Teaching Management Track)
Think Academy US
San Jose, CA
- $72,000 to $80,400 USD / year
…elementary ELA courses while also helping improve teaching quality, support and train other teachers, and contribute to the day-to-day operation of our ELA teaching…
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Registered Nurse - Inpatient General Medical Unit - Full Time/Nights
Valley Children's Hospital
Madera, CA
- Full-time
…implementation, and evaluation of nursing interventions that lead to established outcomes. This position practices under the direction of the designated nurse executive, within the scope of…
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It Analyst
TEKsystems
Gaylord, MN
- $25 to $27 USD / hour
DescriptionThe IT Technical Analyst II role provides technical support for office and manufacturing environments, handling immediate support requests and implementing long-term projects…
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It Analyst
TEKsystems
Gaylord, MN
- $25 to $27 USD / hour
The IT Technical Analyst II role provides technical support for office and manufacturing environments, handling immediate support requests and implementing long-term projects with limited…
Added just now
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It Analyst
TEKsystems
Gaylord, MN
- $25 to $27 USD / hour
DescriptionThe IT Technical Analyst II role provides technical support for office and manufacturing environments, handling immediate support requests and implementing long-term projects…
Added just now
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Senior Product Manager
TEKsystems
Chicago, IL
- $80 to $100 USD / hour
…and deliver measurable business outcomes. The individual will lead efforts to modernize application capabilities, improve point-of-sale integration strategies, support pricing transparency…
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Infrastructure Engineer
TEKsystems
Wixom, MI
- $110,000 to $120,000 USD / year
…for the job needs to be comfortable being the first line of support for anything ranging from a password reset, to troubleshooting users machines, installing a new switch, or administrating…
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Engagement Manager
TEKsystems
Dallas, TX
- $80,000 to $120,000 USD / year
Ensure customer reference-ability and, support and enhance on-going relationships.
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Senior Manager - Leadership Development
Penske
Reading, PA
Lead debriefs and coaching in support of LDPs designed for critical roles. Debrief multiple psychometric and vertical development assessments for LDP cohorts that will result in…
Added 1 min ago
Manufacturing Engineering Co-op Intern
Daimler Truck North America LLC
Portland, OR
Lead and support efforts to foster an inclusive and welcoming workplace culture where everyone belongs
Added 1 min ago
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Mechatronics Engineering Intern – Powertrain Integration
Freightliner Custom Chassis Corporation
Gaffney, SC
- $21 to $29 USD / hour
Lead and support efforts to foster an inclusive and welcoming workplace culture where everyone belongs.
Added 1 min ago
Production Operator - CNC (REQ938)
Spartech
Goodyear, AZ
We are currently looking for associates to join our production teams to support our variety of customers. If you meet the qualifications and want to make a difference in a fast-paced…
Added 1 min ago
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Manager, User Technical Experience
TEKsystems
Kansas City, KS
- $40.87 to $52.88 USD / hour
The Manager, User Technical Experience will lead the IT User Technical Experience team and ensure new technologies, tools, and services are successfully adopted throughout the organization.…
Added 1 min ago
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Enterprise Systems Engineer
TEKsystems
Mason, MI
- $45 to $55 USD / hour
· Provide training and relevant document for support personnel (which includes Help Desk, computer technicians, and trainers), internal/external customers, and management
Added 1 min ago
Senior Lead Marketing Manager
Lumen Technologies
OR
Strong program management skills, with the ability to lead multiple workstreams, stakeholders, dependencies, and timelines.
Added 1 min ago
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Recreation Therapy Assistant - Part-Time
Sunset
Jenison, MI
- Part-time
Organize and lead enrichment activities for residents
Added 2 mins ago
Staff Software Engineer
Natera
Remote, United States
Participate in on-call rotations and production support; own the fix when something you built breaks, regardless of who wrote the original code
Added 2 mins ago
Addiction Medicine Physician & Section Head
Oregon Health & Science University
Portland, OR
The successful candidate will lead a vibrant Addiction Medicine Section that includes the three missions of clinical care, research and education. The Section Head oversees the Medical…
Added 2 mins ago
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Full-Time Keyholder - University Village
Rothy's
Seattle, WA
- $21 to $23 USD / hour
- Full-time
…of belonging. Every day brings new opportunities to learn, lead, and make an impact - together, as part of a welcoming, inclusive team that celebrates each other’s…
Added 2 mins ago
Medical Assistant - early embrace
PMR LA Holding, LLC
United States
…Promoter 1, Early Embrace is an integral member of a Physician-lead Care Team that is focused on providing excellent and comprehensive primary care for a specific population of…
Added 2 mins ago
Front End Lead Trainee
Giant Eagle, Inc.
United States
The Front End Lead role will be vital in building loyalty, improving Guest throughput, and ensuring the accurate capture of all sales on all lanes by providing a consistent presence and…

Manager, Airport Customer Experience Administration

United States

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Job details

Posting language: English

Original job description

Location: [[location]] Cities: [[sfstd_jobLocation_obj]] Requisition ID: [[id]] This job will continue to be posted until at least 11/10/2026. If interested, please apply prior to this date. Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

Responsible for leading a group of management and support staff responsible for all aspects of Customer Operations staffing.
This role is a part of the Hubs & Gateways Team within the Airports group.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Partners with Manpower Planning (HDQ) and CE Finance to make sure that airport has the proper staffing models and headcount levels approved
Works with the admin team to build the Agent and CAR shift and vacation bids
Ability to learn the new JCBA contract and be a subject matter expert for educating the front line leaders and maintaining strategic conversations including grievance forums
Maintains budgeted headcount to support the customer service operation by overseeing the agent in-classification and out-of-classification transfers and new-hire process
Works with the Customer Service management team, local training department, FSU and Talent Services for filling vacancies
Manages the agent overtime office for offering overtime and part-time extensions to support operational needs
Ensures staffing is sufficient to meet seasonal needs, holidays and “flex flying”
Creates opportunities to reduce costs during slower seasons as well as reduced flying days
Works to develop new automated tools to reduce the workload or to advance the organization and make smarter decisions not only impacting the operation but also enhancing the employee experience

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree / Master's degree or equivalent training/experience
5+ years of business, operational, and financial background with experience in assessing manpower needs, administering bids, along with a good understanding of staffing models or relevant experience

Preferred Qualifications- Education & Prior Job Experience

Experience with Hyperion Essbase
Experience managing multiple labor agreements

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc
Ability to develop, lead and motivate employees as well as work closely with both airport and union leadership teams
Ability to identify opportunities for improvement as well as having prior success in implementing strategic initiatives
Strong presentation, organization and planning skills
Ability to develop compelling business cases
Strong leadership and interpersonal skills
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities: [[sfstd_jobLocation_obj]]

Requisition ID: [[id]]

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More about this job

Skills

Customer experience
Customer service
Oracle Hyperion
Oracle Essbase
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Motivate employees
Leadership
Interpersonal skills
Valid driver's licence

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