Jobs in the United States

25+ jobs

Save this search

Added just now
Starlink Alliance Manager
New Era Technology
Remote, United States
SUMMARY: The Alliance Manager, Starlink, owns and grows New Era Technology’s strategic alliance with Starlink. This role builds and executes the joint go-to-market strategy, manages the…
Added 1 min ago
Branch Manager
Supply Technologies
Dublin, VA
…advanced and emerging technologies, and a singularly connected global infrastructure, only Supply Technologies has the intellectual and technological infrastructure to give you a program of…
Added 1 min ago
Senior Materials Engineer
Westinghouse Electric Company, LLC
Hopkins, SC
…while recognizing and encouraging the value of diversity in the global…
Added 2 mins ago
MI
Director Complaint Process Operation and Investigations
Medline Industries, LP
Mundelein, IL
- $177,000 to $266,000 USD / year
Knowledge of FDA, ISO 13485, ISO 14971, and global post-market surveillance requirements.
Added 2 mins ago
Product Manager, Access Platform in Apple Wallet
Apple
Cupertino, CA
…best-in-class customer experiences while growing the platform that global partners and developers build on. You bring a platform mindset, sharp commercial judgment, and a deep focus on the…
Added 4 mins ago
HH
SW-Program Assistant
Heluna Health
San Francisco, CA
- $38.03 USD / hour
Heluna Health invites applications for the full-time position of Program Assistant. Bridge HIV is a grant-funded research unit affiliated with the San Francisco Department of Public Health…
Added 5 mins ago
Warehouse Manager
The Planet Group
Prosser, WA
A Warehouse Manager responsible for providing leadership and accountability for the end-to-end movement of materials through the plant, including warehousing, raw fruit receiving, inventory…
Added 6 mins ago
A
Benefits Program Manager - Retirement & ESPP (Hybrid)
AECOM
Houston, TX
- $80,000 to $110,000 USD / year
AECOM has an opening for a Benefits Program Manager - Retirement Plans to join our Global Benefits & Well-being team in our Dallas office or a hybrid work location. The role provides…
Added 6 mins ago
A
Benefits Program Manager - Retirement & ESPP (Hybrid)
AECOM
Chicago, IL
- $80,000 to $110,000 USD / year
AECOM has an opening for a Benefits Program Manager - Retirement Plans to join our Global Benefits & Well-being team in our Dallas office or a hybrid work location. The role provides…
Added 6 mins ago
Senior Systems Engineer
PlayStation Global
Remote, United States
Added 7 mins ago
Accounting Manager
Sports Endeavors
Hillsborough, NC
…Endeavors shares our success, giving back at both the local and global levels. Sports Endeavors and its employees support Habitat for Humanity, Relay for Life, Race for the Cure, Crop Walk,…
Added 7 mins ago
CT
Assistant Manager, Retail Planning
Charlotte Tilbury
Remote, United States
- $80,000 to $90,000 USD / year
…Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission - to empower everyone, everywhere to look and feel like the most confident…
Added 9 mins ago
MAINTENANCE MANAGER
All Kingspan and Affiliate Companies
Modesto, CA
Kingspan Insulated Panels North America, a division of the Kingspan Group Plc headquartered in Ireland, is a global and trusted leader in the design, manufacturing, and supply of…
Added 10 mins ago
Tax Manager
Cribl
Remote, United States
We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software…
Added 10 mins ago
Ad Sales Account Manager, Adapt
Amazon
Virtual Location - Virginia, VA
Amazon Adapt is a program designed to offer coverage solutions for business gaps which may occur due to extended leave (parental, medical) and unexpected account transitions. Amazon Adapt…
Added 10 mins ago
Senior Logistics Specialist
Leidos
Remote, United States
Work closely with government ALMSS program manager, engineer, and logistics branch leads.
Added 10 mins ago
Chief Information Security Officer (CISO)
U.S. Air Force - Agency Wide
Pentagon, VA
Added 10 mins ago
Distribution Customer Service & Booking Supervisor
Expeditors
Irving, TX
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is…
Added 10 mins ago
Logistics Operations Manager | Customer On-Site
Expeditors
Charlotte, NC
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is…
Added 10 mins ago
C
Facilities Supervisor
CBRE
Midlothian, VA
- From $84,500 USD / year
High School Diploma or GED with 5+ years of job-related experience. Prior shift manager or supervisory experience preferred.
Added 10 mins ago
Head Universal Banker - Merrifield Branch
Citigroup
Falls Church, VA
Champion risk and control by monitoring day-to-day operations, ensuring compliance with policies, supporting the Branch Manager
Added 10 mins ago
Senior Project Manager
Securitas Security Services USA, Inc.
Ashburn, VA
Functional Reporting: SDI Consultant Sr. Program Manager
Added 10 mins ago
Operations Manager
Leidos
Ashburn, VA
Leidos is in search of an Operations Manager who will support the Future Flight Service Program (FFSP) at the Ashburn, VA Facility. FFSP is an air traffic program that collects, processes…
Added 10 mins ago
CC
Proposal Manager
Curtiss-Wright Corporation
Ashburn, VA
- $130,800 to $145,000 USD / year
The candidate will work with multiple stake holders to program manage the proposal effort, to ensure that proposals reflect the best technical, management, and price offerings that…
Added 11 mins ago
Project Manager - Oracle EBS
General Dynamics Information Technology
Fairfax, VA
GDIT is seeking an experienced Project Manager to support a potential Centers for Medicare & Medicaid Services (CMS) initiative focused on Medicare claims processing. This large-scale,…

Manager, Airport Customer Experience Administration

United States

Apply

Applications open in a new tab.

Job details

Posting language: English

Original job description

Location: [[location]] Cities: [[sfstd_jobLocation_obj]] Requisition ID: [[id]] This job will continue to be posted until at least 11/10/2026. If interested, please apply prior to this date. Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

Responsible for leading a group of management and support staff responsible for all aspects of Customer Operations staffing.
This role is a part of the Hubs & Gateways Team within the Airports group.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Partners with Manpower Planning (HDQ) and CE Finance to make sure that airport has the proper staffing models and headcount levels approved
Works with the admin team to build the Agent and CAR shift and vacation bids
Ability to learn the new JCBA contract and be a subject matter expert for educating the front line leaders and maintaining strategic conversations including grievance forums
Maintains budgeted headcount to support the customer service operation by overseeing the agent in-classification and out-of-classification transfers and new-hire process
Works with the Customer Service management team, local training department, FSU and Talent Services for filling vacancies
Manages the agent overtime office for offering overtime and part-time extensions to support operational needs
Ensures staffing is sufficient to meet seasonal needs, holidays and “flex flying”
Creates opportunities to reduce costs during slower seasons as well as reduced flying days
Works to develop new automated tools to reduce the workload or to advance the organization and make smarter decisions not only impacting the operation but also enhancing the employee experience

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree / Master's degree or equivalent training/experience
5+ years of business, operational, and financial background with experience in assessing manpower needs, administering bids, along with a good understanding of staffing models or relevant experience

Preferred Qualifications- Education & Prior Job Experience

Experience with Hyperion Essbase
Experience managing multiple labor agreements

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc
Ability to develop, lead and motivate employees as well as work closely with both airport and union leadership teams
Ability to identify opportunities for improvement as well as having prior success in implementing strategic initiatives
Strong presentation, organization and planning skills
Ability to develop compelling business cases
Strong leadership and interpersonal skills
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities: [[sfstd_jobLocation_obj]]

Requisition ID: [[id]]

Apply

More about this job

Skills

Customer experience
Customer service
Oracle Hyperion
Oracle Essbase
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Motivate employees
Leadership
Interpersonal skills
Valid driver's licence

Report this job