LIBRARY IT SPECIALIST

JOB DESCRIPTION

JOB TITLE: Part-Time Library IT Specialist EMPLOYER: American Baptist Theological Seminary (DBA) American Baptist College DEPARTMENT: Library Services REPORTS TO: Director of Library Services

EFFECTIVE DATE: 10/01/2026

SUMMARY:

This position is responsible for managing, maintaining, and troubleshooting the hardware and software in the Susie McClure Library. ** This role is a temporary 1-year project, contingent upon the renewal and availability of grant-based funding.

DUTIES AND RESPONSIBILITIES:

• Hardware & Software Support: Installs, maintains, configures, and repairs new and existing library computers, printers, scanners, network hardware, and mobile peripherals in collaboration with IT.
• Help Desk & Troubleshooting: Resolves technical issues for library staff and helps patrons with public-facing technology (e.g., Wi-Fi access, database logins, mobile devices, and printing/scanning).
• Staff & Patron Training: Conducts training sessions for faculty and staff on new and existing software, productivity tools, and digital platforms, and assists with basic digital literacy in collaboration with IT.
• Reporting & Documentation: Tracks hardware/software upgrades, maintains inventory records, and generates system usage reports on circulating library technology in collaboration with IT.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• High school diploma with relevant IT experience, or an associate/bachelor's degree in information technology, computer science, or library and information science. Page 2 of 3
• Familiarity with networking basics, operating systems (Windows/Mac/Linux), mobile/tablet support, and library-specific software or databases.
• Strong customer service orientation, patience when assisting non-technical patrons, and clear communication abilities.
• Certificates, licenses and registrations required: o N/A
• Computer skills required: o Internet Software; o Spreadsheet Software (Excel); o Inventory Software; o Word Processing Software (Word); o Electronic Mail Software (Outlook); o Presentation software (PowerPoint); o Publisher software.
• Other skills required: o Experience with educational technology like SMART Boards, Microsoft Teams, configuring PCs, and basic computer/technology repair is a plus.

COMPETENCIES:

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a Page 3 of 3 positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand.
• Continually required to walk.
• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Frequently required to climb, balance, bend, stoop, kneel or crawl.
• Occasionally/Frequently/Continually required to talk or hear.
• The employee must (Select applicable) o occasionally lift and/or move up to _50__ pounds.