Under general supervision of the Manager, Clinical Coordinator, and/or Director, assists in the delivery of patient care. Works within the scope of licensure or certification. Applies identified evidence-based clinical practices consistent with national standards and supports quality outcomes. Works collaboratively with the interdisciplinary team to meet the physical, psychosocial, educational, spiritual needs of the patient and family, and contributes to the care of the patient while maintaining professionalism.
Essential Job Functions
- Receives and prepares patients for the physician visit including taking medical history, checking and recording visual acuity and recording vital signs. Charts and documents in medical record per protocol.
- Performs technical testing to include but not limited to Lensometry, Keratometry, Optical Coherence Tomography (OCT), Heidelberg Retinal Tomography (HRT), Visual Fields, Potential Acuity Meter, Tonometry and A-Scans. Performs basic maintenance and cleaning for various testing equipment.
- May be expected to do contact lens insertion and removal training.
- Answer multi-line departmental telephones and triages calls. Provides instructions to patients based on developed parameters. Triages calls to appropriate provider and/or department.
- Schedules appointments, surgeries and procedures.
- Orders supplies and contact lenses and maintains adequate inventory. Coordinates billing and return merchandise documentation/records.
- Maintains and stocks exam rooms, testing areas, and supply areas.
- Prepares and sets up rooms for minor procedures and assists the physician as needed. Follows sterile technique and cleans and disinfects instruments per Billings Clinic guidelines.
- Documents and records information in the medical record according to established procedures. Completes information and insurance forms as required. Reconciles patient medications at each patient visit.
- Utilizes performance improvement principles to assess and improve quality.
- Identifies need and sets goals for own growth and development; meets all mandatory organizational and departmental requirements.
- Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance.
- Lead Assist with new policies and protocols. Assist with quality and process improvement. Assists with orientation and ongoing training of clinical staff. This may include competency assessment, updating training materials and identifying additional education needs. Coordinates with internal and external team to support quality and access to care. Participates in scheduling, to include approval of personal time off. Excludes extended leaves requiring leadership approval.