Junior Application Systems Administrator

General Description The Junior Application Systems Administrator supports the configuration, testing, implementation, maintenance, and day-to-day operation of assigned policy administration and related business applications. Working under the guidance of experienced administrators, this role troubleshoots application issues, supports product and system configuration, assists with production deployments, and helps maintain reliable application environments for life and health insurance operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist with configuring, implementing, and unit testing insurance products and application changes in LifePRO, OpenText, Infor, and other assigned Policy Administration Solutions applications.
• Monitor, troubleshoot, and document daily application errors, batch issues, and production support incidents; escalate complex issues as appropriate.
• Provide timely technical assistance and follow-up to business users for application questions and service requests based on established SLAs.
• Assist with maintaining development and test environments, including running assigned nightly cycles which may be during weekends and evenings, accounting, billing, commission, and document processes to support testing.
• Support creation and maintenance of LifePRO scheduled jobs in coordination with the Smart Batch subject matter expert.
• Assist with application releases, configuration changes, integration testing, and controlled production deployments.
• Work with vendors, business analysts, technical analysts, developers, and system administrators to research and resolve assigned issues.
• Maintain accurate support notes, configuration records, procedures, and testing evidence.
• Participate in planned and unplanned application outage support, including incident tracking and status communication.
• Manage multiple assignments, meet established deadlines, and perform other related duties as assigned.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field required; an equivalent combination of education and relevant experience may be considered.
• One to three years of relevant experience supporting business applications, application configuration, testing, production support, or insurance operations.
• Insurance or health services industry coursework or certification preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Exposure to LifePRO, OpenText Exstream, Smart Batch, Benekiva, Infor, MHC, or comparable enterprise applications preferred.
• Experience or coursework in life or health insurance operations are preferred.
• Familiarity with Microsoft SQL Server, Microsoft Excel, application testing, and technical documentation preferred.