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IT Support Systems Specialist

Royal Oak, MI, United States

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Job details

Posting language: English

Original job description

IT Support & Systems Specialist:

The IT Support & Systems Specialist owns the frontline IT experience across devices, identity, and Microsoft 365. This role is the first point of contact for team members, delivers outstanding on-site and remote support, and keeps our environment healthy via Intune/Autopilot, Entra ID, and Microsoft Defender. The ideal candidate thrives in a fast-moving, service-oriented environment and enjoys reducing friction for team members while improving the stability and security of endpoints and collaboration tools. The Specialist will report to the Chief Information Officer and work closely with business leaders across the company. This is an onsite role out of our office in Royal Oak, MI.

What you will do:

Service Desk & Knowledge: Operate the ticket queue, meet documented SLAs, and publish clear how-to articles; analyze trends and drive down repeat incidents.
Identity & Access: Provision/deprovision and modify accounts, groups, mailboxes, and licenses; reinforce Multi-factor Authentication / Single Sign-on best practices in Entra ID.
Devices: Provision, patch, and support Windows 10/11 laptops via Intune/Autopilot; manage BitLocker keys and device compliance; coordinate warranty/RMA. Liaise w/ Infrastructure partners troubleshooting all Meraki and/or A/V equipment when necessary.
Microsoft 365: Support Outlook/Exchange Online, OneDrive, SharePoint, and Teams (including Teams Rooms/Phones); manage distribution groups and shared mailboxes.
Security first response: Triage phishing and Defender alerts, capture evidence, isolate endpoints when needed, and escalate to security partners per playbook.
Joiner/Mover/Leaver (JML): Execute day-one readiness, equipment logistics, app access, and exit collections; coordinate closely with People & Culture.
AV & Conference rooms: Ensure rooms are meeting-ready; perform quick triage for executive/board meetings and coordinate vendor repairs when required.
Asset & vendor coordination: Maintain accurate inventory and spares; coordinate with third parties for printers, connectivity, and hardware repairs.
Reporting & improvement: Publish monthly SLA/Customer Satisfaction and endpoint health dashboards; recommend improvements to reduce friction and risk.

Who you are:

5+ years supporting Windows endpoints and Microsoft 365 in a business environment.
Hands-on with Microsoft Intune/Autopilot (provisioning, update rings, app packaging) and PowerShell.
Working knowledge of Exchange Online, Teams, SharePoint/OneDrive administration.
Familiarity with Microsoft Defender (for Endpoint and for M365) and incident first-response practices.
Outstanding customer service and communication; calm under pressure in executive-facing situations.
Organized and detail-oriented with strong ticket documentation and follow-through.

Preferred Qualifications:

Industry certifications across Microsoft 365, Security, or Endpoint (e.g., MD-102, MS-102, SC-200).
Teams Rooms/AV support experience; basic networking (Wi-Fi/VLAN/printing).
Experience with knowledge base tools and ITIL-lite process (incident/request/change).

Why Agree Realty? Agree Realty Corporation (NYSE: ADC) is a high-growth Real Estate Investment Trust based in Royal Oak, MI. We are primarily engaged in the acquisition and development of properties net leased to industry-leading, omni-channel retail tenants. As of September 30. 2026, the Company owned and operated a portfolio of 2,888 properties, located in all 50 states and containing approximately 61 million square feet of gross leasable area.

We offer our team members generous compensation and benefits packages that include:

100% company-paid monthly health insurance premiums for team members and dependents
100% company-paid short-term, long-term, and life insurance premiums for team members
Simple IRA retirement plan with 3% company match
3 company-provided lunches per week
Onsite fully equipped gym and locker rooms
Opportunity to volunteer at a charity of your choosing with our Agree Gives Back program

Our team feels at home working in our brand new, modern office building furnished with a generously stocked café, state-of-the-art auditorium, coffee bar, and open-area collaboration workspaces. Ongoing professional development and technology training opportunities are offered to help all team members advance their careers.

To apply, please visit: Workforcenow/ADP

For additional information about our company, please visit: https://agreerealty.com/

Agree Realty Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.

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