Jobs in the United States

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LP
Part Time Lead Retail Sales Associate
Live Parallel
Delray Beach, FL
- Part-time
The Lead Retail Sales Associate takes pride in ownership of operational task while influencing others. They are the product and industry experts in our Retail locations who provide…
Added 1 min ago
Wheelhouse Production Associate I
Quality Bicycle Products
Bloomington, MN
The Production Associate I position is a designed training and development role, during which associates are expected to demonstrate increasing proficiency in Wheelhouse production…
Added 1 min ago
Amendments Specialist (Administrative Specialist 1)
Oregon Health Authority
United States
An associate degree in general office occupations and one year of experience with records processing, generating documents, and gathering and sorting data OR
Added 1 min ago
Hospital Information Systems Developer (ISS4) Oregon State Hospital
Oregon Health Authority
United States
This position leads the planning, development, enhancement, and maintenance of applications and data solutions used across the hospital. Responsibilities include supporting and modernizing…
Added 2 mins ago
2027 M&A Associate - Consumer, Minneapolis
Harris Williams LLC
Minneapolis, MN · Richmond, VA
Harris Williams seeks to hire a first-year Associate to join the Consumer team in the Minneapolis, MN office.
Added 2 mins ago
AE
TRAINING INSTRUCTOR (CIVIL ENGINEERING)
Air Education and Training Command
Sheppard AFB, TX
- $61,722 to $80,243 USD / year
…training activities and as a subject matter expert for curriculum development, revisions, and/or modification of technical training courses in the Power Production…
Added 2 mins ago
VH
Registered Nurse - Care Coordinator
Veterans Health Administration
Clarksville, TN
- $79,841 to $142,642 USD / year
…education program. Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation…
Added 2 mins ago
VH
Registered Nurse - VASQIP
Veterans Health Administration
Nashville, TN
- $82,230 to $144,401 USD / year
…collaborate with members of the interdisciplinary team, leading to process improvement initiatives related to surgical quality. Collects eligible surgical data in accordance with…
Added 2 mins ago
VH
Registered Nurse - Spinal Cord Injury Wound Care
Veterans Health Administration
Bronx, NY
- $108,092 to $180,197 USD / year
…assures evidence-based current content of education. Defines process for procuring wound therapies, products, and supplies for the IPIC and clinical staff to facilitate timely…
Added 2 mins ago
CN
Child and Youth Program Assistant May be eligible for 1000.00 Incentive at 6 mo. and 1 year
Commander, Navy Installations Command
Norfolk, VA
- $19 to $30 USD / hour
Interacts with children and youth using approved child guidance and youth development techniques.
Added 3 mins ago
FF
Part-Time Sales Associate - Famous Footwear
Famous Footwear
Vernal, UT
- Part-time
…our team superpower, upholding a work environment where every associate feels included and respected. Maintain a positive and proactive mindset, even in the face of challenges, you’re the…
Added 4 mins ago
TA
Senior Sales Associate - Full Time
The Aubuchon Company
Bristol, NH
- $16 to $18 USD / hour
- Full-time
The Senior Sales Associate serves as a team lead within the store, supporting daily operations, customer service excellence, and team development. This role builds on foundational store…
Added 4 mins ago
Surgical Technician
Ascension
Indianapolis, IN
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Added 4 mins ago
New Grad Registered Nurse
Ascension
Pensacola, FL
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Added 4 mins ago
Pharmacy Technician Advanced
Ascension
Pensacola, FL
High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Technical degree OR 4 years of applicable cumulative job specific experience required.
Added 4 mins ago
F&
Client Relations Clerk
FABER & BRAND, LLC
Columbia, MO
- From $16.05 USD / hour
…collegial work environment. We have a highly involved training process where you will be brought up to speed on the intricacies of our software and monthly employee development sessions…
Added 4 mins ago
O-
General Manager
Orangetheory - Franchise #0324
ALEXANDRIA, VA
- $50,000 to $60,000 USD / year
Manage the full sales process from inquiry to signed membership.
Added 4 mins ago
O-
General Manager
Orangetheory - Franchise #0324
STATE COLLEGE, PA
- $50,000 to $60,000 USD / year
Manage the full sales process from inquiry to signed membership.
Added 4 mins ago
O-
General Manager
Orangetheory - Franchise #0324
Mechanicsburg, PA
- $55,000 to $60,000 USD / year
Manage the full sales process from inquiry to signed membership.
Added 5 mins ago
Documentation Coordinator
Government Solutions Group, LLC
Washington, DC
…support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the…
Added 5 mins ago
VH
RN - Assistant Chief Nurse
Veterans Health Administration
Palo Alto, CA
- $153,887 to $228,000 USD / year
The Assistant Chief Nurse is responsible and accountable for all elements of the nursing process when providing or supervising direct patient care. The Assistant Chief Nurse brings…
Added 5 mins ago
VH
Registered Nurse (Care Coordinator)
Veterans Health Administration
Durham, NC
- $82,819 to $155,103 USD / year
Responsible and accountable for all elements of the nursing process when performing care coordination. Assumes responsibility for the coordination of care for Veterans admitted in a local…
Added 5 mins ago
VH
Nursing Assistant-Float Pool
Veterans Health Administration
Johnson City, TN
- $36,464 to $56,861 USD / year
…conferences/shift reports and contributes information for the development and review of the nursing care plan. Maintaining a therapeutic environment for patients according to established…
Added 5 mins ago
VH
Registered Nurse - Emergency Department
Veterans Health Administration
Lebanon, PA
- $80,654 to $138,421 USD / year
Responsible and accountable for all elements of the nursing process when providing and/or supervising direct patient care. Assesses, plans, implements, and evaluates care based on age…
Added 5 mins ago
VH
Nuclear Med Technologist
Veterans Health Administration
White River Junction, VT
- $84,579 to $109,959 USD / year

IT Service Desk Technician 1

Alexandria, VA, United States

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Job details

Posting language: English

Original job description

• About Armed Forces Benefit Association (AFBA) and 5Star Life In 1947, AFBA emerged from the basement of the Pentagon to solve a critical need in support of the military. More than 75 years later, our commitment to those who serve and to solving their unique problems remains core to everything we do. Founded to provide military members with a death benefit no one else would, we continue to embrace our mission and deliver benefits tailored to the real-life needs of all who serve today, including active duty, National Guard, and first responders. Providing protection to those who go in harm’s way, we ensure survivor and other benefits are available to all who serve, defend, and protect our great nation, no matter what. 5Star Life Insurance Company was founded in service and carry that mission today by committing to serve those who serve, from underwriting benefits for military and first responder families to providing coverage to the employees that keep our communities running. Our commitment to our communities – rather than the bottom line- drives our business. We offer a hybrid work environment. This position is in Alexandria, VA •

General Description This position will provide fast and useful technical assistance with computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent service desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. You must be customer-oriented and patient to deal with diverse customers. The goal is to create value for clients that will help preserve the company’s reputation and business.

Essential Duties and Responsibilities

Provide a first point of contact for customers seeking technical assistance with a ticket, phone call, email, or in person
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support team member
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Execute daily payment processes
Configure, maintain, and deliver required hardware, software, service levels according to established IT procedures
Install, configure, test, maintain, monitor, and troubleshoot hardware & software
Liaise with third-party vendor support, equipment vendors and business partners
Prepare, maintain, and adhere to IT procedures for logging, reporting, and monitoring IT services
Respond to emergency IT service outages in accordance with business continuity and disaster recovery plans
Required to drive to our satellite office(s) once per workweek

Education, Licensure, Certification, and Experience

Experience in help desk or service desk position or other customer support role
Experience working in a team-oriented, collaborative environment
Experience in troubleshooting Microsoft 365 apps (Outlook, Teams, etc.)
Associate degree in IT, Computer Science preferred

Knowledge, Skills, and Abilities

Tech savvy with working knowledge of office automation products, databases, and remote control.
Ability to diagnose and resolve basic technical issues
Understanding of computer systems, mobile devices, and other technology products.
Available for rotating evening/early morning and occasional weekend work to meet deadlines.
Excellent communication skills, including proficiency in the English language
Customer-oriented and ability to remain calm when working with customers, difficult situations or unknown solutions; ability to stay cool-tempered
Ability to drive to our satellite office(s)

Benefits we offer:

health insurance (medical, dental, and vision)
flexible spending accounts (medical and dependent care)
401k plan with generous employer match
paid time off
paid holidays (11)
life insurance
short- and long-term disability insurance
employee assistance program
professional development & tuition reimbursement
career growth opportunities
on-site gym and locker rooms (Alexandria, VA office only)
friendly, collaborative culture

Qualified people of all races, ethnicities, ages, sex, genders, sexual orientations, national origins, gender identities, marital status, religions, veterans' statuses, disabilities, and any other protected classes are strongly encouraged to apply. As an equal opportunity workplace, we are committed to creating an inclusive environment for all employees. AFBA and 5Star Life Insurance Company endeavors to make reasonable accommodations to the known physical or mental limitations of qualified applicants with a disability unless the accommodation would impose an undue hardship on the operation of our business. If an applicant believes they require such assistance to complete the application or to participate in an interview, or has any questions or concerns, they should contact Human Resources (hr@afba.com). EEO is the Law (Link to external DOL site). AFBA and 5Star Life Insurance Company is an Equal Opportunity Employer and an E-Verify Employer.

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