IT and Technology Intern

About the OpportunityWe are seeking a motivated IT and Technology Intern to gain hands-on experience supporting the technology systems, tools, and services that help our business operate efficiently and securely. This internship is designed for a student pursuing a technology-related degree who is interested in IT operations, networking, systems administration, virtualization, user support, documentation, and business technology projects. The internship will include a larger project, or a group of related projects, selected based on Scott Data’s business needs and the intern’s interests. At the end of the internship, the intern will prepare and present their work to selected staff and leadership. Who Are We Scott Data is an Uptime Institute Tier III-certified multi-tenant data center and infrastructure provider based in Omaha, Nebraska. We steward the assets of the Scott Technology Campus to create lasting impact by advancing innovation and education while honoring the legacy of Walter Scott, Jr. We serve a broad range of customers with mission-critical security and uptime requirements, including local and national businesses, education, defense, and technology innovators. Our offerings cover commercial office space; traditional as well as HPC colocation with highly redundant power and cooling; onsite IT and infrastructure support; and Managed Services including virtualization, storage, and networking. We believe exceptional infrastructure starts with exceptional people. Our team is collaborative, curious, and committed to delivering trusted solutions while serving our customers and community with integrity. What You’ll Learn

• How IT teams support users, devices, applications, networks, and business systems in a professional environment.
• How support tickets, troubleshooting steps, asset records, and technical documentation support reliable technology operations.
• How cybersecurity practices, access controls, software updates, and system monitoring help protect company data and systems.
• How communication, prioritization, problem solving, and teamwork are applied when supporting internal customers and technology projects.
• How Data Center Fundamentals including uptime, redundancy, SLAs, Power Infrastructure, Cooling & Airflow work in a colocation data center facility.

Key Responsibilities

• Assist the IT team with day-to-day user support, including troubleshooting hardware, software, account access, connectivity, printer, and peripheral issues.
• Help set up, configure, deploy, and maintain laptops, desktops, monitors, mobile devices, and other technology equipment.
• Support ticket documentation, issue tracking, asset inventory, knowledge base articles, and standard operating procedure updates.
• Assist with software installation, updates, patching, basic account administration, and routine system maintenance under direction from IT staff.
• Participate in technology projects such as workstation refreshes, process improvements, system upgrades, data organization, reporting, or documentation initiatives.
• Observe and support cybersecurity best practices related to data protection, access management, phishing awareness, password practices, and secure use of company systems.
• Assist with preparing rack space, communications, and power for customer data center colocation implementations
• Contribute to an internship project that improves an IT process, technical resource, dashboard, workflow, inventory tool, or user support experience.

Qualifications

• Currently pursuing an associate or bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Management Information Systems, Computer Engineering, Business Technology, or a related field.
• Interest in IT operations, user support, networking, systems administration, cybersecurity, cloud services, business applications, or data center technology.
• Basic understanding of computer hardware, operating systems, Microsoft Office or Microsoft 365 tools, and common troubleshooting concepts.
• Familiarity with Windows, networking concepts, Active Directory or Microsoft Entra ID, ticketing systems, scripting, or endpoint management tools is a plus.
• Strong customer service mindset with the ability to communicate technical information clearly and professionally.
• Strong attention to detail, curiosity, reliability, discretion, and willingness to learn in a hands-on technology environment.
• Ability to maintain confidentiality and follow company policies, security requirements, and technology procedures.

Internship Details

• Location: Scott Data Center, 6825 Pine St, Omaha, NE 68106 (onsite role)
• Schedule: Full-time internship (part-time schedule may be considered based on business needs and school schedule)
• Duration: Summer internship
• Reports To: IT and Technology leadership
• Compensation: Paid internship; pay rate to be determined based on experience, education, and internal guidelines.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is primarily an office and technology support setting and may include occasional work in data center or equipment areas with varying temperatures and noise levels.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:

NoAK Management LLC provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic that is protected by federal, state or local law.

E-VERIFY:

NoAK Management LLC is a participant in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For information about the E-Verify program, please visit: https://www.e-verify.gov/employees

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to be successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, lift and/or move up to 30 pounds, talk and hear. The employee is occasionally required to sit and reach with hands and arms. The work environment may have extended working hours, frequent time constraints, and shifting priorities, contributing to physical and mental stress. Specific vision abilities required by this job include close vision.