iSupport Analyst I - IS SUPPORT CENTER
- Miamisburg, OH, United States
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Original job description
Incentives
Kettering Health | Miamisburg (Fully Remote Continuous) | Full Time | First Shift
Preferred Qualifications
Associate's degree in Information Technology, Computer Science, or related field. Experience providing technical support in a healthcare or information systems environment. HDI Support Center Analyst certification.
Responsibilities & Requirements The iSupport Analyst I provides first-level technical support to end-users, assisting with hardware, software, and network issues to ensure reliable access to information systems that support patient care and operational efficiency. This role is responsible for timely incident resolution, user account management, and maintaining documentation in compliance with healthcare regulations. Performs other duties as assigned. All job responsibilities are to be carried out in alignment with Kettering Health's mission, vision, values, and B Safe program.High school diploma or equivalent; Associate's degree in Information Technology, Computer Science, or related field preferred, or equivalent combination of education and experience.One year of customer service experience in a technical support or help desk environment, or equivalent combination of education and experience.ITIL Foundation required within 12 months of hire