Inside Sales Agent-Builder Channel

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

The Inside Sales Agent-Builder Channel is an entry-level contributor that works to provide customer account management service. This role will coordinate call lists, systematic updates, order inquiry and status, product information, customer returns, and transportation management as well as provide selling agility.

Duties and Responsibilities of the Position:

• Creative and innovative in the sales approach to drive revenue and growth of accounts when calling upon customers.

• Process orders timely, accurately, and thoroughly while enhancing sales opportunities with customers.

• Exhibit comfort in up selling and providing options in products to increase sales.

• Gain understanding of company operations and industry trends.

• Assist with identification of potential process improvements.

• Collaborate in group activities and collaborate with team.

• Advanced troubleshooting skills and ability to handle and address escalations.

• Perform various office administration duties such as keying in orders, preparation of reports, and follow up to ensure customer satisfaction with order development.

• Generates leads for field team

• Foster cross-functional collaboration among Sales Representatives, Showroom Managers, BDMs, and Specialists to strengthen custom builder relationships, align customer touchpoints, and maximize sales opportunities.

• Perform other duties as needed.

Required Experience and Education:

• Bachelor’s degree in a related field preferred.

• 0-2 years’ relevant experience OR equivalent combination of education and experience.

Competencies:

• Applies conceptual knowledge of the theories, practices, and procedures within a discipline.

• Excellent communication, problem solving, and organizational skills.

• Able to multitask, prioritize, and manage time effectively.

• High level of integrity and discretion in handling sensitive and confidential data.

• Proficient using Microsoft Office Suite products.

Other Pertinent Job Information:

The ability to lift 50 pounds regularly.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.