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Added 4 mins ago
Logistics Manager, Team Lead 2
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Hickory, NC
As directed, execute tactical responsibilities such as carrier operations, remediation of day-to-day issues, invoicing, etc., with appropriate supporting cross-functional business partners,…
Added 4 mins ago
Senior Manager, End User Service IT
Wave Life Sciences USA, Inc.
Lexington, MA
The Senior Manager is responsible for ensuring daily service operations remain stable, responsive, and well-governed across all Wave locations. This includes maintaining visibility into…
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Senior Business Analyst, Discovery IT
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The Infrastructure Delivery Manager will oversee the cabling infrastructure installation for inbound capacity and equipment while managing a growing team. Key responsibilities include…
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Develop and maintain the in-house CI/CD automation pipeline as an individual contributor on the Cloud development platform team.
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AI Solutions Lead
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CHARLOTTE, NC · CHANDLER, AZ · IRVING, TX · DES MOINES, IA · SALT LAKE CITY, UT · SHORT HILLS, NJ · SAINT LOUIS, MO · MINNEAPOLIS, MN
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Product Analyst - Commercial Analytics
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Document confirmed business processes to serve as reference for development and IT support
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Regional HR Manager, SSD-FC
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…fostering a safe, inclusive, and innovative culture. The HR Manager is a key strategic partner on the SSD-FC PXT team, bringing expertise in leadership development, employee experience,…
Added 24 mins ago
Treasury Manager
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AI - Cybersecurity Forward Deployed Engineer - FDE Senior Manager
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Experience applying AI tools and automation to scale program operations and drive measurable efficiency improvements.
Added 32 mins ago
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As Senior Manager of Innovation Engineering, you lead a team of 6-10 engineers ensuring new technology integration in your region. You act as the guardian of design compliance and…
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Sr. Program Manager, WW Benchmarking and Scorecard (GSCE)
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As the Senior Program Manager for the Quality Pillar, you will own end-to-end benchmarking and scorecard strategy for First Pass Yield (FPY), Stow Buffer Compliance, and emerging quality…
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TPM, Fwd Deployed Engineer, Business Innovation and AI
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Senior Supply Chain Manager, Rapid & Rural Logistics
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Added 32 mins ago
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Cybersecurity AI Forward Deployed Engineer - FDE - Manager
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- $94,400 to $316,300 USD / year
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Added 32 mins ago
Risk Manager II, WWOS AMER Resilience
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Resiliency protects our People, Operations, Assets and brand. We do this by being embedded within the teams that move packages and serve customers every hour of every day. The WWOS Risk &…
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Manager Technical Product
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The Technical Product Manager will help lead product management efforts on their assigned product portfolio which may consist of one or more products. Product portfolios may contain…
Added 39 mins ago
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Added 45 mins ago
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Project Manager, Client Enablement
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Irvine, CA
- $140,000 to $160,000 USD / year
Job Summary: We are seeking an experienced Project Manager, Client Enablement to drive the planning, governance, and execution of client implementations and service solutions in healthcare…
Added 51 mins ago
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Maintenance Manager
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- $120,000 to $150,000 USD / year
The Maintenance Manager oversees all aspects of managing a team responsible for maintaining all equipment and facilities used in our distribution center located in Henderson, Nevada. You…
Added 1 hour ago
Manufacturing Engineering Director
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Assistant Operations Manager
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The Assistant Operations Manager provides leadership to support safe, reliable, and efficient work across U.S. Energy. This role performs technical activities while ensuring compliance with…
Added 1 hour ago
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Pharmacy Intern Grad
Walgreens
NEW YORK, NY
- $33.5 to $45.3 USD / hour
Assists the Pharmacy Manager with staff hiring and training. Reinforces the direction of Pharmacy Manager in staff performance by coaching, and providing constructive feedback, monitoring…

Infrastructure Administrator I (Remote)

Remote, United States

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Job details

Education: High school diploma
Experience: Minimum of 3 years of experience with Production Windows Enterprise Environments.
Posting language: English

Original job description

LOCATION: Remote – This is a home based, virtual position that operates Monday-Friday from 8:30am-5:00pm EST. Vaya Partners Health welcomes applications from NC, SC, GA, TN, VA, MD, and FL.

GENERAL STATEMENT OF JOB

The Infrastructure Administrator I will be responsible for providing direct technical support customers and the systems administration of a variety of IT infrastructure initiatives to include endpoint hardware (user systems), software/applications, client operating systems and enpoint security. This candidate will report to the Infrastructure Operations Manager.

Note: This position requires access to and use of confidential healthcare information or protected health information (PHI) as described in laws addressing patient confidentiality, including, but not limited to, the federal HIPAA law, the Confidentiality of Alcohol and Substance Abuse Patient Records law, 42 CFR Part 2, and various state laws. As such, the individual filling this position shall be required to be trained regarding such laws and shall be required to observe those laws in his/her capacity as an employee of Vaya Health. The individual filling this position shall also sign a confidentiality statement as an employee of Vaya Health.

ESSENTIAL JOB FUNCTIONS

Customer Service:

Provide direct end user technical support to staff, contractors, and visitors through hands on (local) or remote support as needed.
Participate in troubleshooting network outages or performance issues.
Provide support for enterprise, office, communication, collaboration, network, and other applications to end-users or the Help Desk.
Provide support for all information security related issues and policies.
Respond to support requests within the appropriate Service Level Agreement.
Perform detailed assessment of support requests prior to escalation. This shall include user information, computer/device information, description of issue, indication of ability to replicate issue and a list of troubleshooting steps taken prior to escalation.
Utilize current help desk application to enter, track, update and maintain all user support requests (tickets). Follow established SOP’s when communicating with staff and when escalating or resolving tickets.
Participate in 24x7 on-call rotation.

Operational Processes:

Implement and build device images using Microsoft MDT
Administration Mobile Device Management (Intune)
Support Active Directory, DNS, and DHCP.
Monitor all installed systems and infrastructure for the organization to ensure the highest level of availability.
Install, configure, and support device operating systems, application software, and management tools.
Administration and support of data protection system for end point devices.
Support and administration duties for Microsoft O365.
Manage warranty and support activities with vendors.
Interface with support staff, business owners and external customers on technical requests and incidents.
Act as an escalation point person for Service Desk analysts.
Perform high-level root-cause analysis for service interruption recovery and creating preventive measures.
Plans and implements system automation as required for better efficiency.
Expected to help create and follow processes, set and maintain standards, and meet expected SLA’s.
Monitor and manage incident and request queues.
Provide after-hours on-call support as required.
Develop and implement technical solutions based on infrastructure strategy
Oversee the development and installation of new hardware and software.
Install and configure operating systems and other software and routinely test installed software for glitch detection and other issues.
Perform other duties or projects, as assigned by the Infrastructure Operations Manager or other ISD Leadership.

Projects:

Effectively manage time and priorities.
Build and set up computer networks by physically installing, connecting, and configuring equipment.
Install and configure network software, including security software and protections.
Deliver projects on schedule and communicate issues with teammates and MIS leadership proactively.
Provide recommendations and designs, coordinate planning across multiple teams, and execute well-planned improvements.

KNOWLEDGE OF JOB

Strong troubleshooting and problem-solving skills.
Microsoft Intune deployment experience
Microsoft 365 experience (Exchange Online, Hybrid AD, Teams, and OneDrive).
Knowledge of Windows Server and administration of Active Directory, DNS, and DHCP.
Understanding of TCP/IP and network troubleshooting.
Ability to manage timelines and meet tight deadlines.
Detail-oriented with excellent oral and written communication skills.
Manage and prioritize multiple tasks.
Excellent interpersonal skills needed to work with various levels of technical and managerial staff members.
Self-motivated, constructive, and positive attitude.
Strong documentation skills with the ability to present data in a consistent and clear manner.

EDUCATION & EXPERIENCE REQUIREMENTS

High school diploma or GED required.

Minimum of 3 years of experience with Production Windows Enterprise Environments.
Microsoft certification(s) or related experience in the field

PHYSICAL REQUIREMENTS

Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading.
Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers.
Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time.
Mental concentration is required in all aspects of work.

RESIDENCY REQUIREMENT: The person in this position must live in NC, SC, GA, TN, VA, MD, or FL. SALARY: Depending on qualifications & experience of candidate. This position is exempt and is not eligible for overtime compensation.

DEADLINE FOR APPLICATION: Open until filled

APPLY: Vaya Partners Health accepts online applications in our Career Center.

Vaya Partners Health is an equal opportunity employer.

Apply

More about this job

Skills

Technical support
System administration
Troubleshooting
Communication skills
Cybersecurity
Mobile device management
Microsoft Active Directory
DNS
DHCP
Data protection
Guide staff
Root cause analysis
Leadership
Manage time
MIS
Problem solving
Microsoft 365
Microsoft Exchange
Microsoft Teams
Microsoft Windows Server
Interpersonal skills
Documentation
Manage quantitative data
Microsoft Windows

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