Human Resources Service Center Associate Our team members advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our HR Operations team in the role of Human Resources Service Center Associate. We are seeking a service‑oriented, detail‑driven HR professional to serve as the first point of contact for IU Health’s HR Service Center. In this role, you will provide frontline support to team members and leaders across the organization, handling high‑volume inquiries related to HR programs, benefits, and systems. This is a fast‑paced, call‑center‑based position ideal for someone who is passionate about delivering excellent customer service and building foundational HR knowledge. This role requires strong attention to detail, the ability to navigate systems and job aids in real time, and the capability to manage high‑volume workloads while delivering a positive customer experience. Key Relationships Reports to: Manager – Service Center Direct reports: None Shift: Full time, Monday – Friday, Hybrid Location: Indianapolis, IN
The Scope:
This role supports HR Service Center operations across IU Health’s statewide workforce, including:
- Serving as the first point of contact for team members and leaders regarding HR programs, policies, and procedures
- Handling high‑volume inbound calls and written requests (approximately 40–50 per day)
- Supporting benefits inquiries, enrollment processes, and leave program questions
- Processing and troubleshooting Oracle HR transactions and team member data updates
- Assisting with onboarding, compliance processes (I‑9s, background checks, employment verifications), and system testing
Candidate Qualifications Candidates for this position will be evaluated according to the following criteria and competencies.
- High School Diploma/GED is required. Associate's Degree is preferred.
- Requires 2-4 years of relevant experience.
- Previous call center experience preferred.
- Previous Human Resources experience preferred.
- Requires experience in Microsoft programs (Word and Excel).
The “DNA” for Success Customer‑Focused Communicator: You deliver a positive experience, clearly explaining policies, processes, and benefits with empathy and professionalism. High‑Volume & Detail‑Driven: You thrive in fast‑paced environments, managing high call volume while maintaining accuracy in data, transactions, and compliance processes. Calm Problem Solver: You handle difficult conversations confidently, using strong de‑escalation techniques to resolve issues effectively. Process‑Oriented & Tech‑Savvy: You follow procedures carefully and confidently navigate systems and job aids in real time. Collaborative & Growth‑Minded: You work well in team environments, are passionate about HR, and are eager to learn and grow in your career. Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states. IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana. Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.
Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.
- Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
- IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
- A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
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With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
- At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
- Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.
