HR & Operations Front Desk Coordinator

JOB TITLE: Front Desk Coordinator

REPORTS TO: Human Resources Manager

DEPARTMENT: Human Resources

LOCATION: Scranton, Pennsylvania

PAY RANGE: $23.00 USD – $25.00 USD Hourly (will be based on experience, skills, and qualifications)

WORK HOURS: Full-time | Monday–Friday

Job Summary

The Front Desk Coordinator is responsible for providing professional, courteous, and efficient front-office and administrative support to ensure smooth daily operations at Plaskolite’s facility. This role serves as the first point of contact for visitors, customers, and employees, representing the company with professionalism and attention to detail.

The Front Desk Coordinator manages reception activities, answers and directs incoming calls, supports administrative tasks, and assists with HR and operational needs as required. This position plays an important role in fostering a welcoming environment while upholding Plaskolite’s “One Plaskolite” culture of integrity, teamwork, and customer focus.

This position requires attention to detail, the ability to work in a fast-paced manufacturing environment, and a strong commitment to safety, teamwork, and quality - reflecting Plaskolite’s core values of Integrity and Improvement.

Essential Duties and Responsibilities

• Serve as the primary point of contact at the front desk, greeting visitors, customers, and vendors in a professional and friendly manner.
• Answer, screen, and route incoming phone calls and emails to appropriate departments or team members.
• Manage visitor registration, including check-in/out procedures, issuing visitor badges, and ensuring compliance with security and safety protocols.
• Maintain a neat, organized, and professional reception area that reflects Plaskolite’s brand and values.
• Coordinate scheduling and setup for conference rooms, meetings, and company events as needed.
• Support HR, Operations, or Administrative teams with clerical and data-entry tasks, including document preparation, filing, and scanning.
• Assist with distribution of incoming mail, packages, and deliveries, as well as coordinating outgoing shipments.
• Maintain and order office and breakroom supplies to ensure adequate inventory and cost-effective management.
• Support coordination of employee onboarding by preparing new hire materials, visitor access, and orientation documents as needed.
• Handle routine correspondence and communications on behalf of management or departments.
• Provide administrative support for internal communications, announcements, and general facility coordination.
• Maintain an updated phone directory, contact lists, and emergency information for the facility.
• Support scheduling of service providers such as maintenance, cleaning, and facility contractors.
• Assist in coordinating employee events, meetings, and special functions to promote engagement and company culture.
• Ensure confidentiality of sensitive information and maintain discretion when handling personnel or company matters.
• Support compliance with company policies and procedures, including health, safety, and security standards.
• Act as liaison between employees, management, and visitors to ensure positive communication and professional representation of the company.
• Support the HR team in organizing employee recognition, engagement, or training events as needed.
• Assist in the preparation of reports, presentations, or spreadsheets as assigned by management.
• Maintain records and logs for visitor tracking, meeting room use, and supply orders.
• Provide backup administrative assistance to other departments during peak periods or absences.
• Communicate professionally with all external and internal stakeholders, ensuring prompt and courteous responses.
• Promote and model Plaskolite’s “One Plaskolite” culture by demonstrating integrity, respect, teamwork, and accountability in all interactions.
• All other duties as assigned.

Qualifications

Education and Experience:

• Requires a high school diploma or equivalent.
• 1 - 2 years’ experience working in a front desk or reception setting, supporting HR/Operations- preferred.

Available Benefits:

• Sign-On Bonus
• Health Insurance
• 401(k) and Employer Contribution
• Paid Time Off
• Paid Holidays
• Dental Insurance
• Vision Insurance
• Life Insurance
• Employee Discount Program
• Tuition Reimbursement
• Voluntary Life Insurance

ABOUT PLASKOLITE

PLASKOLITE is a global leader in manufacturing of engineering thermoplastics, including Acrylic, Polycarbonate, ABS, Olefin and PETG Sheet, Extruded Profiles and PMMA Polymers. Founded in 1950, by Donald Dunn and family, PLASKOLITE has a reputation for providing the highest quality products in the industry. Our innovative thermoplastic solutions are used in a wide variety of applications, including glazing, safety shields, lighting, signs and point-of-purchase displays. Headquartered in Columbus, Ohio, with manufacturing facilities throughout North America and Europe, Plaskolite delivers superior thermoplastic sheet, profiles, and polymers to the world through long-lasting customer relationships and hands-on customer service.

PLASKOLITE is committed to providing equal employment opportunities to qualified individuals with disabilities. If requested, the Company will provide reasonable accommodation to otherwise qualified individuals where appropriate to allow the ++individual to perform the essential functions of the job, so long as doing so does not create an undue hardship on the business.