HR Benefits & Leave Manager

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

The HR Benefits & Leave Manager provides strategic leadership and operational oversight for the organization’s employee benefits and leave programs. This role ensures compliance with federal, state, and local requirements while directing program administration, vendor performance, process improvement, and regulatory reporting. The Manager leads the Benefits & Leave team and serves as the organization’s subject matter expert for benefits, leave administration, disability coordination, and ADA and PWFA accommodations. The role partners with HR leadership to develop and execute benefits strategy and improve service delivery, accuracy, and the employee experience.

JOB DUTIES

• Leads the administration of all employee benefits programs and ensures compliance with applicable federal, state, and local requirements.
• Oversees all leave programs, including FMLA, PFML, ADA, and PWFA accommodations, disability, maternity, and personal leave.
• Serves as the primary escalation point for complex leave, accommodation, and disability cases.
• Leads, coaches, and develops the Benefits & Leave team through training, feedback, and performance management.
• Ensures the accuracy of benefits eligibility, enrollments, payroll deductions, and vendor file integrations.
• Leads annual open enrollment planning, communications, execution, and post-event review.
• Manages relationships with benefits carriers, brokers, and third-party administrators; resolves issues and monitors vendor performance.
• Recommends updates to benefits and leave policies to support ongoing compliance and effective administration.
• Oversees federal, state, and local regulatory reporting and required submissions.
• Conducts internal audits of benefits and leave processes, identifies risks, and implements corrective improvements.
• Develops and maintains standard operating procedures, process documentation, and team workflows.
• Develops key performance indicators, program analytics, and reports for HR and executive leadership.
• Leads process improvement initiatives that strengthen efficiency, accuracy, compliance, and the employee experience
• Advises HR partners, managers, and employees on benefits, leave programs, and workplace accommodations.
• Ensures consistent documentation, case management, and data integrity across benefits and leave processes.
• Other duties as assigned

QUALIFICATIONS

• 7 or more years of progressive experience in benefits and leave administration, including advanced experience with ADA, FMLA, PFML, PWFA and disability coordination.
• 2–3 years of supervisory or team lead experience.
• Extensive knowledge of multistate benefits and leave requirements.
• Experience using HRIS platforms; Workday experience is preferred.
• Ability to manage complex benefits, leave, accommodation, and disability cases and mentor team members.
• Strong analytical, reporting, and presentation skills.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to documentation, data accuracy, and compliance.
• Ability to work flexible and/or extended hours, if needed, to meet job requirements
• Ability to pass required background screening
• Employees must provide their own reliable internet if working a remote/hybrid position

The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbents may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT'S IN IT FOR YOU

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:

• A rewarding career helping others
• Fun and engaging work environment built on team unity
• Job satisfaction knowing you make a difference in the work you do and lives we serve
• Professional training to help advance your skills for career development

Based on your position and employment status, you may be eligible for:

• Medical, Dental, and Vision Insurance
• Vacation accrued at 3.07 hours per pay period to use when accrued
• Profit-sharing for employees in good standing
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
• Instant Earnings Option
• 401(k) Retirement plan & discretionary company match
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

WHO WE ARE

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.