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Housekeeping Manager

Grand Rapids, MI, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Concord Hospitality is seeking a Housekeeping Manager to lead the housekeeping, laundry, and houseperson teams, ensuring exceptional cleanliness and a seamless guest experience. This role collaborates closely with Front Desk and Maintenance departments and requires a hands-on leader who sets the standard for professionalism, attention to detail, and operational excellence.

As a Concord Leader you will be responsible to:

· Inspire greatness in your team.

· Encourage and support team members to reach their full potential.

· Create a work environment that is a Great Place to Work for all.

· Lead with integrity, transparency, respect, and professionalism.

· Care for your team and their families.

Key Responsibilities:

Lead, train, and mentor housekeeping, laundry, and houseperson teams to achieve high standards of cleanliness and productivity
Collaborate with Front Desk and Maintenance to ensure smooth operations and exceptional guest experiences
Oversee scheduling, staffing, and performance management for the department
Implement and maintain cleaning procedures, safety standards, and quality control measures
Coach and hold team members accountable while supporting their professional development
Monitor inventory, manage departmental supplies, and maintain operational efficiency
Ensure compliance with property policies, brand standards, and regulatory requirements

Qualifications:

Leadership experience in hotels, hospitals, or multi-unit housing as a Housekeeping or Cleaning Supervisor
Strong attention to detail and commitment to quality
Excellent communication skills and ability to interact professionally with guests, managers, and team members
Proven ability to lead a team, drive results, and foster engagement
Professionalism, integrity, and pride in your work

Benefits

Competitive wages
Medical, dental, and vision insurance
Life insurance and short/long-term disability options
401(k) with company match
Tuition assistance
Discounted room rates at Concord-managed hotels
Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones - Quality, Integrity, Community, Profitability, and FUN! - our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

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