Help Desk Technician

Summary

Trailer Bridge is seeking a motivated and customer-focused Help Desk Technician to provide technical support to employees across the organization. This position is responsible for troubleshooting hardware, software, and connectivity issues while ensuring timely resolution of IT-related requests. The ideal candidate has strong problem-solving skills, technical knowledge, and a commitment to providing excellent customer service.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve computer, printer, email, and connectivity problems.
• Install, configure, and maintain computers, software, and IT equipment.
• Assist with employee onboarding and offboarding, including account setup and equipment preparation.
• Support Microsoft 365 applications, password resets, and user access requests.
• Track, document, and resolve technical issues through the IT ticketing system.
• Escalate complex issues to senior IT staff when necessary.
• Maintain IT equipment inventory and follow company security procedures.

Qualifications

• Minimum 1 year of experience in IT help desk, desktop support, or a related technical support role.
• High school diploma or GED required; associate degree in IT or related field preferred.
• Working knowledge of Windows operating systems, Microsoft 365, and computer hardware.
• Basic understanding of networking, troubleshooting, and user account management.
• Strong communication, customer service, and problem-solving skills.
• Ability to prioritize multiple requests in a fast-paced environment.
• CompTIA A+ or similar IT certification preferred, but not required.

Preferred Skills

• Experience with Active Directory or Microsoft Entra ID.
• Familiarity with IT ticketing systems.
• Experience supporting employees across multiple locations.

A few Benefits we currently offer:

• Medical, Dental & Vison Coverage
• Mental Health Coverage
• 401k, Life Insurance, Short- & Long-Term Disability Insurance
• Health Savings Account & Flexible Spending Account
• Generous PTO Plan & Paid Holidays
• Class Pass Credits
• Opportunity for internal career advancement
• Mentorship & Leadership Development Programs

EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply.