Jobs in the United States

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Automotive General Manager - Friendship Automotive
Friendship Automotive
Johnson City, TN
We're looking for an experienced GENERAL MANAGER to join our Team at FRIENDSHIP AUTOMOTIVE!
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FFC Operations Manager
Lowes
Ennis, TX
Addresses safety issues or trends escalated from inbound/outbound Operations Supervisors.
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Night Operations Department Supervisor (Bilingual Preferred)
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Myrtle Beach, SC
The Department Supervisor Night Operations is responsible for these activities during the overnight shift during which this manager is often the only key carrying manager in the building
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Front End Department Supervisor
Lowes
Richardson, TX
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Back-End Dept Supervisor
Lowes
Charleston, SC
The Department Supervisor Night Operations is responsible for these activities during the overnight shift during which this manager is often the only key carrying manager in the building
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Environmental Supervisor (Source Control)
Orange County Sanitation District
Fountain Valley, CA
- $172,764.8 to $210,017.6 USD / year
Specifically, under the general supervision or direction of the Resource Protection Division (RPD) Manager, this Environmental Supervisor supervises, reviews, and participates in the work…
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Part-Time Manager
Claires Essentials LLC
Mobile, AL
- $12 USD / hour
- Part-time
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
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Seasonal Key-Holder
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Raleigh, NC
- $13 to $15 USD / hour
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Sales Associate
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- $16.9 to $18.9 USD / hour
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Senior Financial Planning & Analysis Manager
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Manager II, Logistics Operations - (M2)
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Under the direction of the Manager of non-gaming, the incumbent supervises work activities of Public Space cleaning personnel and ensures clean, sanitary, and attractive casino public…

Guest Services Agent

United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

City, State:

Ocean City, Maryland

Primarily 3pm to 11pm. May be asked to work other shifts if needed

Title: Guest Service Agent

Location: Ocean City, Maryland

FLSA: Non-Exempt

Status: Full Time

Reports to: Front Office Manager

Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.

Essential Functions and Duties:

Greet, register, and assign rooms to guests upon their arrival.
Verify guest credit and establish payment methods for accommodation.
Keep accurate records of room availability and guest accounts using property management systems.
Compute bills, collect payments, and make change for guests.
Perform basic bookkeeping tasks, such as balancing cash accounts.
Issue room keys and provide necessary instructions to bell attendants.
Review accounts and charges with guests during the check-out process.
Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
Transmit and receive guest messages using telephones or switchboards.
Coordinate with housekeeping and maintenance staff to address guest-reported issues.
Make and confirm reservations for guests.
Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

Previous experience in a hotel front desk or guest service role preferred.
Strong customer service and communication skills to interact effectively with guests and staff.
Proficiency in using property management systems and basic office software (e.g., Word, Excel).
Ability to handle cash transactions and perform basic bookkeeping tasks.
Excellent problem-solving abilities to resolve guest issues efficiently.
Strong organizational skills with attention to detail in managing guest reservations and records.
Ability to work independently and follow established hotel policies and procedures.

Work Environment:

Primarily indoor work within the hotel’s front desk and lobby areas.
Requires standing and walking for long periods throughout the shift.
Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).
Flexible schedule required, including availability for evening, weekend, and holiday shifts.
Frequent use of a computer and telephone, interacting with guests and team members.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-11-03 Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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More about this job

Skills

Take payments for bills
Bookkeeping
Housekeeping
Front Desk
Customer service
Communication skills
Office software
Microsoft Word
Microsoft Excel
Problem solving
Organizational skills
Attention to detail
Work independently

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