Guest Experience Associate - PT

SATURDAY GUEST EXPERIENCE ASSOCIATE

FLSA Status: Non-Exempt, Part-Time Reports To: Experience Manager

Position Summary:

The Guest Experience Associate greets and orients visitors to the trails and grounds, answers any questions regarding the organization, collects day pass fees, informs people about and sells memberships, and acts as a sales associate for the gift shop. Our Team is looking for an associate who is passionate about sharing what Blandford Nature Center has to offer the community. The engaging and friendly associate serves as the first point of contact, through phone and in-person contact, consistently maintaining a welcoming, professional, and supportive environment.

This position works approximately 8 hours per week on Saturdays, with potential to work additional hours if needed on weekdays or for special events. Saturdays are required. Hours are 8:45AM - 5:15PM

The Guest Experience team is looking for someone who…

• embraces a spirit of hospitality
• is comfortable switching tasks frequently and quickly to accommodate flow of visitors
• takes pride in being reliable, detail-oriented, and organized

Day-to-day tasks:

• Open and close facilities in a timely, safe, and responsible manner
• Greet visitors and answer telephone inquiries in a friendly and courteous manner
• Process day pass and membership payments, as well as gift shop sales
• Orient visitors to the trails, grounds, buildings, and program opportunities offered
• Assist as needed with stocking, cleaning, and setting up displays in the gift shop
• Maintain lobby and bathroom tidiness, restocking items as needed
• Provides guidance and training to volunteers as needed
• Assist with program registrations and take payment for group visits or programs
• Assist with special events and rentals as needed

Qualifications:

Studies have shown that women, non-binary folks, and Black, Indigenous and People of Color are much less likely to apply for a position unless they feel they meet every qualification as described. We are committed to finding the best overall candidate and welcome candidates who may come from less traditional backgrounds. Please think about the breadth of your life experience when considering the following list:

The Successful Candidate will:

• have customer service experience, including cash handling.
• have experience with or the ability to learn new computer programs, software, applications, and a point of sale system.
• possess excellent verbal and written communication skills, and proven ability to pay careful attention to detail.
• be available and reliable to work Saturdays.
• be a positive role model in attitude and behavior.
• project a professional image internally and externally.
• have experience working with communities from diverse backgrounds and cultures; bi-lingual is a bonus!

Compensation:

This is a paid, non-exempt, part-time position working approximately 8 hours per week. Pay for this position starts at $16.50 per hour. This position qualifies for paid holidays, paid time off, Blandford Nature Center membership, and participation in a SIMPLE IRA Plan with an up to 3% employer match.

To Apply:

Please visit blandfordnaturecenter.org/employment-opportunities/ and navigate to the Employment Opportunities & Internships page to complete your application. When applying for this position, please note:

• Submit resume and cover letter with your applications.
• Include three (3) professional (not personal) references with your application.

Posting will be open until the position is filled; interviews will begin as qualified applications arrive.

Blandford Nature Center’s Mission:

To engage and empower our community through enriching experiences in nature.

Blandford Nature Center’s Vision:

A thriving, diverse community that supports a healthy, natural world.

Blandford Nature Center’s Values:

• Inclusion: Intentionally welcoming and embracing everyone
• Stewardship: Responsibly using and caring for all our resources
• Integrity: Demonstrating honesty, authenticity, and transparency within our organization and community
• Experiential: Providing direct opportunities to enjoy, explore, and learn in nature
• Partnership: Connecting and collaborating to effectively serve our community
• Innovation: Using creativity and curiosity to continuously improve

The policy of the Blandford Nature Center is to ensure that diversity, inclusiveness, and respect are integral parts of our day-to-day management and work. Blandford staff, board and volunteers commit to ensure equal access to Blandford and all of its educational opportunities by all people.

In essence, diversity includes all the characteristics, experiences, and cultural influences that make each of us unique individuals. All individuals are welcome at Blandford Nature Center, and all individuals, regardless of race, color, age, national origin, sex (including transgender status, gender identity, and pregnancy), religion, disability, genetic information, sexual orientation, marital status, political affiliation, status as a parent, will be treated with respect and dignity. By fostering an atmosphere of inclusion and respect, we can continue to value and appreciate the strengths afforded by differences in the styles, ideas, and organizational contributions of each person. We all share the responsibility to ensure diversity and inclusion throughout Blandford Nature Center, and seek to recruit, engage, and retain a team and leadership composed of volunteers and staff that equitably and fairly represent our constituency.