Group Product Manager

Group Product Manager

This is a fully remote position.

D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

• We are empowered by our employee Co-Owners who provide the industry’s best service, and we promote a collaborative culture.
• We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
• As a D&H Co-Owner you receive numerous discounts on services.
• We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

Summary:

We are seeking a Group Product Manager for our IT - Innovation Factory Department.

The Group Product Manager is responsible for leading the maturity and effectiveness of the Product Management practice at D&H. This role provides leadership, coaching, and strategic direction for Product Managers and Product Owners while establishing the frameworks, operating model, governance, metrics, and best practices that enable product teams to deliver meaningful customer and business outcomes.

As a leader within the Innovation Factory, the Group Product Manager will help advance D&H toward a more consistent, outcome-driven product operating model. This individual will serve as the steward of Product Management excellence, balancing people leadership, portfolio oversight, and practice development to improve how products are discovered, prioritized, delivered, measured, and continuously improved.

Responsibilities:

Product Management Practice Leadership:

• Guide the continued evolution and maturity of the Product Management practice at D&H.
• Define, document, and continuously improve D&H-specific Product Management standards, methodologies, governance, and ways of working.
• Develop and maintain practical frameworks, templates, playbooks, role expectations, and decision rights that improve consistency across product teams.
• Drive adoption of customer-centric discovery, outcome-based planning, evidence-based prioritization, lifecycle management, and data-informed decision making.
• Assess product management maturity, identify capability gaps, and lead improvement plans that strengthen the practice over time.
• Promote consistent standards while allowing teams to adapt practices appropriately to different products, platforms, and business contexts.
• Serve as a Product Management subject matter expert and advocate across D&H.

People Leadership and Talent Development:

• Lead, coach, mentor, and develop Product Managers and Product Owners.
• Establish clear career paths, role expectations, and competency models for Product Management positions.
• Create individual development plans that address capability gaps, career goals, and succession needs.
• Conduct regular performance and development discussions using defined expectations, observable outcomes, and consistent feedback.
• Identify training, mentoring, rotational, and experiential development opportunities that build product leadership capability.
• Foster a culture of accountability, ownership, collaboration, curiosity, continuous learning, and measurable outcomes.
• Participate in workforce planning, recruiting, onboarding, and succession planning for Product Management roles.

Product Portfolio Leadership:

• Provide guidance and oversight across a portfolio of products, platforms, capabilities, and digital experiences.
• Ensure product visions, strategies, roadmaps, and investments align with D&H priorities and measurable outcomes.
• Partner with business and technology leaders to support prioritization, sequencing, capacity, and investment decisions.
• Identify and manage portfolio-level dependencies, risks, opportunities, tradeoffs, and areas of overlapping scope.
• Facilitate portfolio and roadmap reviews that create transparency, clarify decisions, and strengthen accountability.
• Coach Product Managers and Product Owners to balance customer value, business value, technical health, risk, and delivery capacity.

Product Performance and Measurement:

• Establish and operationalize product success measures, including OKRs, KPIs, adoption, experience, operational health, and value realization metrics.
• Develop scorecards and reporting practices that provide clear visibility into product outcomes, portfolio health, and Product Management effectiveness.
• Coach teams to define meaningful measures before delivery and use results to guide prioritization and continuous improvement.
• Use data, customer and partner feedback, and business outcomes to challenge assumptions and improve product decisions.
• Evaluate the effectiveness of Product Management processes and introduce improvements based on measurable results.

Cross-Functional Leadership:

• Build strong partnerships across Product, Engineering, Architecture, User Experience, Data, Operations, Sales, Marketing, and other business functions.
• Strengthen collaboration and shared accountability across Product, Design, and Engineering.
• Help stakeholders move from project-centric requests toward product-centric thinking, persistent ownership, and outcome accountability.
• Facilitate alignment between strategic goals, product roadmaps, and delivery execution.
• Coach teams through competing priorities and escalate unresolved tradeoffs with clear options and recommendations.
• Communicate product strategy, portfolio health, maturity progress, risks, and decisions to leadership and stakeholder audiences.

Continuous Improvement and Innovation:

• Monitor evolving Product Management practices, tools, and industry trends and determining how they can be applied appropriately at D&H.
• Lead improvements to product discovery, intake, prioritization, refinement, planning, release readiness, adoption, and value measurement.
• Encourage experimentation, validated learning, and early feedback to reduce risk and improve outcomes.
• Partner with delivery leaders to improve predictability while maintaining focus on outcomes rather than output alone.

Supervisory Responsibilities:

This role directly supervises Product Managers and Product Owners, providing leadership, coaching, mentoring, and professional development.

Requirements:

• Bachelor's degree in Business Administration, Information Technology, Engineering, Product Management, or a related field.
• 8+ years of progressive experience in Product Management, Product Ownership, digital product leadership, or a related discipline.
• 3+ years of experience leading, coaching, and developing Product Managers, Product Owners, or comparable technology professionals, including performance management.
• Demonstrated success building, scaling, or maturing Product Management practices, operating models, governance, metrics, or career frameworks, translating principles into practical standards aligned with business and technology needs, and leading organizational change.
• Experience guiding multiple products or a product portfolio in a complex, cross-functional environment, managing ambiguity, balancing priorities, and making tradeoffs.
• Experience applying Agile principles and modern Product Management practices across product strategy, discovery, road mapping, prioritization, delivery, launch, and lifecycle management.
• Experience communicating with executives, facilitating stakeholder alignment, negotiating priorities, and resolving conflicts across organizational boundaries without relying solely on formal authority.
• Experience using customer insights, operational data, financial considerations, OKRs, and KPIs to inform decisions and measure product outcomes.
• Product Management, Agile, or Scrum certification preferred, but not required.

EOE