General Manager MetroBus

The General Manager, MetroBus, oversees all MetroBus operations and support functions, ensuring reliable, on-time service across the St. Louis metropolitan area. This position directs MetroBus Operations Control and on-street services, providing supervision and management of all on street services.

Job Responsibilities

• Provides leadership and direction to directors and managers overseeing all daily, emergency, and special-event MetroBus operations, ensuring safe and efficient service for over 36 million annual passengers.
• Coordinates with the Planning department to implement strategies that maintain effective bus service during regular operations, special services, emergencies, and events.
• Manages a multi-million-dollar operating budget to meet service standards and delivers excellent customer service.
• Serve as project manager on MetroBus capital projects.
• Develops tracking and reporting systems to measure and improve system performance.
• Maintains strong working relationships with Local Division 788 of the Amalgamated Transit Union (ATU).
• Plans for contingencies including MetroLink bus bridges, service interruptions, disaster drills, medical emergencies, severe weather, and other community emergencies.
• Coordinates operational needs with maintenance and all support functions.
• Works with Labor Relations to negotiate grievance settlements and other union matters.
• Represents the organization and liaises with government officials in disaster and evacuation planning for local or national emergencies.
• Oversees the MetroBus Control Center, ensuring 24/7 safe and efficient coordination of managers, bus operators, and support staff.
• Ensures sound operating rules, and effective deployment and management of bus operator and transit service manager workforces.