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Founder Program Manager @ Wild Spring Dunes

Mt. Enterprise, TX, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Who We Are

Wild Spring Dunes spans more than 2,400 secluded acres in the Piney Woods of East Texas - towering pine and hardwood forests, open meadows, rolling hills, and spring-fed ravines. The land laid out its own logic, and the golf courses follow it: the first course, designed by Tom Doak, opened for full play in September 2026, with a second course from Bill Coore and Ben Crenshaw planned. A short course, practice center, clubhouse and lodge, cabins, homesites, and F&B outlets round out the vision.

Wild Spring Dunes offers a rare sense of space and quiet - a place where golf, nature, and community come together. Set between Houston and the Dallas-Fort Worth Metroplex, it's an invitation to enjoy the walk in the pines and experience the serenity of the unbounded outdoors.

Position Summary:

The Founder Program Manager leads the Wild Spring Dunes Foundership program and is responsible for developing and delivering a high-touch, consistent Founder experience. This position oversees Founder services, reservations, events, communications coordination, policies and procedures, and ongoing Foundership programming while identifying opportunities to strengthen the program as Wild Spring Dunes continues to grow.

Reporting to the Reservations & Marketing Manager, the Founder Program Manager serves as the internal leader and primary representative of the Foundership program, working across Wild Spring Dunes departments and with the Sandborn ownership team and KemperSports management team to ensure Founder needs and priorities are represented in operational planning and decision-making.

The Founder Program Manager directly supervises the Founder Concierge and works closely with the Reservations team to execute Founder reservations and annual tee time initiatives. This position requires strong leadership, relationship management, strategic thinking, organization, and a genuine commitment to creating an exceptional Founder experience.

Primary Duties and Responsibilities:

Founder Program Leadership & Development

Lead the overall Wild Spring Dunes Founder program and help establish its long-term direction
Serve as the internal leader and primary representative for Foundership within department and leadership meetings
Represent Founder needs, feedback, and priorities in operational discussions and decision-making
Develop and continually evaluate Founder programming, benefits, services, and experiences
Identify new opportunities to enhance the value and overall experience of Foundership
Establish service standards and processes that create a consistent, high-touch Founder experience
Gather Founder feedback and identify trends and opportunities for continued improvement
Partner with the Reservations & Marketing Manager and property leadership on the continued evolution of the Foundership program

Founder Policies & Procedures

Serve as the primary Wild Spring Dunes liason with the Sandborn ownership and KemperSports management team on Foundership policies, procedures, and program development
Develop, document, and maintain Founder policies and operating procedures
Lead development and ongoing maintenance of a comprehensive Founder handbook and related resources
Ensure Founder policies are clearly communicated and consistently applied across departments
Evaluate existing policies and recommend changes as the program and property evolve
Coordinate implementation of new Founder policies, benefits, and procedures across appropriate teams

Founder Reservations

Partner with the Reservations & Marketing Manager to develop the annual Founder reservation rollout strategy and booking process
Oversee the Founder reservation experience and ensure consistent execution by the Reservations team
Assist with Founder inventory planning, booking policies, timelines, and communications
Coordinate with the Reservations Team to execute annual Founder bookings and ongoing reservation needs
Provide guidance and escalation support for complex Founder reservation requests
Monitor Founder reservation trends and feedback to identify opportunities for process improvement
Ensure the Reservations team understands current Founder benefits, policies, booking procedures, and service expectations

Founder Events & Programming

Lead the planning, development, and execution of Wild Spring Dunes Founder events and experiences
Develop the annual Founder event calendar in collaboration with other department leaders
Manage event logistics, registration, reservations, programming, guest experience, and post-event follow-up
Coordinate across Golf, F&B, Marketing, Reservations, Agronomy, and other departments to execute Founder events
Attend and represent Wild Spring Dunes at applicable off-site Founder trips, gatherings, and experiences
Serve as the primary Wild Spring Dunes host and representative during Founder travel experiences

Founder Portal & Resources

Own the continued development and enhancement of the Founder Portal experience
Ensure the Portal remains accurate, relevant, intuitive, and valuable to Founders
Identify opportunities to improve functionality, resources, information, and overall usability
Coordinate Founder Portal content and updates with the Reservations & Marketing Manager
Oversee Founder account setup and access
Maintain appropriate Founder resources, FAQs, policies, event information, and other program materials

Founder Relationships & Service

Develop and maintain strong relationships with Wild Spring Dunes Founders
Serve as an escalation point for complex Founder questions, concerns, or service issues
Maintain an understanding of Founder preferences, feedback, and overall sentiment
Ensure appropriate pre-arrival, on-site, and post-visit service standards are maintained
Maintain a visible presence with Founders on property and at Founder events
Work with department leaders to resolve service issues and continuously improve the Founder experience

Team Leadership & Collaboration

Directly supervise, train, and develop the Founder Concierge
Establish priorities, expectations, and service standards for the Founder Concierge position
Provide direction to Reservations Agents regarding Founder reservation processes and initiatives in coordination with the Reservations & Marketing Manager
Coordinate Founder-related activities across Reservations, Marketing, Golf, F&B, and other departments
Communicate Founder initiatives, policies, events, and operational needs to department leaders
Participate in leadership meetings as the representative for the Foundership program
Support broader Reservations & Marketing department initiatives as needed

Qualifications:

Is a strong relationship builder who genuinely enjoys creating meaningful guest experiences
Demonstrates leadership and is comfortable taking ownership of a growing program
Can balance strategic program development with hands-on execution
Communicates confidently with Founders, employees, leadership, and ownership
Is comfortable representing Wild Spring Dunes both on property and while traveling
Thinks proactively and continually looks for opportunities to improve an experience or process
Exercises sound judgment and discretion when handling sensitive guest, financial, or organizational matters
Is highly organized and capable of managing multiple projects, events, deadlines, and priorities simultaneously
Can lead projects across departments even when team members do not directly report to the position
Is comfortable developing policies, procedures, processes, and written resources
Is confident using reservation systems, CRM tools, spreadsheets, web platforms, and other hospitality technology
Is flexible and willing to work select weekends, holidays, evenings, and travel dates based on Founder and event needs

Preferred Experience:

Previous experience in hospitality, golf operations, private clubs, membership programs, guest services, or a similar relationship-driven environment
Demonstrated experience managing high-touch guest, member, VIP, or client relationships
Experience planning and executing events, trips, or guest experiences
Previous leadership or supervisory experience
Experience developing operational procedures, service standards, or customer programs
Familiarity with golf and golf travel strongly preferred
College degree in hospitality, business, communications, or a related field preferred

Physical Requirements:

Must have the ability to:

Stand, walk, and remain active for extended periods (4–6+ hours)
Communicate clearly in person and via radio
Lift and carry up to 50 lbs regularly
Operate golf carts and other light equipment safely

Working Conditions:

Subject to both indoor and outdoor environmental conditions. This position requires regular on-site interaction with Founders and employees and may require work during weekends, holidays, evenings, special events, and other peak periods. Periodic travel is required for Founder trips, events, and other Foundership-related activities.

In addition to a competitive salary, we offer a comprehensive benefits package which includes health insurance, retirement plan, and paid time off.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

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Skills

Wheel impact load detector
Decision making
Leadership
Process improvement
Collaboration
Logistics
Team leadership

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