At Cetera, we are focused on continuously improving the firm and advisor experience. The Business Operations Consultant is aligned to designated firms and works proactively with firm operational leadership to identify inefficiencies, recurring service challenges, adoption gaps, and improvement opportunities across Cetera's people, processes, systems, and platforms. This role develops and drives structured improvement plans, coordinates cross-functional resources, and delivers measurable outcomes that strengthen operational health, satisfaction, retention, and platform adoption. What you will do
- Own the operational efficiency and effectiveness relationship for assigned firms, building trusted partnerships with principals, COOs, operations leaders, and other key decision-makers.
- Develop, maintain, and execute firm-specific improvement and success plans with documented priorities, measurable outcomes, KPI and SLA targets, assigned ownership, quarterly business reviews, and regular progress reporting.
- Identify operational opportunities, risks, and priorities by analyzing service trends, firm feedback, advisor experience insights, firm health indicators, service consumption, adoption trends, operational performance, and satisfaction metrics.
- Provide operational consulting, enablement, training, and onboarding support while aligning internal resources to address productivity gaps, improve platform adoption, and increase operational effectiveness.
- Serve as the firm's operational advocate and accountable driver for recurring and systemic issues by coordinating cross-functional teams, removing barriers, and ensuring improvements are completed and communicated.
- Coach firm leadership on sustainable engagement standards, operational best practices, and service models that reduce avoidable service demand and recurring escalations.
- Partner with Advisor Experience Specialists, Regional Growth Teams, Channel Shared Services Engagement Leaders, operational leadership, and other internal business partners to support operational readiness and business and growth initiatives.
- Translate the firm experience into actionable business insights by identifying trends, quantifying impact, and recommending improvements to operational effectiveness, advisor experience, and firm satisfaction.
What you need to have
- Bachelor's degree or an equivalent combination of education and relevant business experience.
- Minimum of 4 years of experience in service, sales support, relationship management, operations, consulting, or advisor-facing support within wealth management or financial services.
- Demonstrated ability to develop structured improvement plans, establish measurable KPIs and SLA targets, and drive cross-functional accountability through completion.
- Strong analytical, consultative, communication, facilitation, and relationship-management skills, including the ability to translate operational data and firm feedback into practical recommendations.
- Experience using reporting, CRM, or business intelligence tools; familiarity with Tableau, Snowflake, Salesforce, or similar platforms is preferred.
- SIE, Series 7, and Series 66, or Series 63 and Series 65, required.
Other requirements
- This role is hybrid and requires regular in-person attendance during scheduled workdays in accordance with the Company's Hybrid Workplace Policy.
Compensation
The base annual salary range for this role is $78,000 to $95,000, plus a competitive performance-based bonus. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, and location. Base annual salary may also differ significantly due to geography and cost-of-labor considerations.
About Us
What we give you in return:
Not many teams can say that they support people’s dreams coming to life. We happen to do that every day. And as important as we know your career is, we recognize that there’s a whole lot more to life. To ensure that our employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:
- Inclusive health, dental, vision, and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
- Easy access to mental health benefits to meet our team members and their families where they are.
- 20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
- 401(k) savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
- Paid parental leave to support all team members with birth, adoption, and fostering.
- Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
- Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
- Paid caregiver leave to provide time away from work when caring for an ill or recovering family member.
- Additional benefits such as an Employee Assistance Program (EAP), identity theft protection (LifeLock), pet insurance, and other voluntary benefits to provide extra peace of mind
About Cetera
Cetera Financial Group® (Cetera) is a leading network of independent retail broker-dealers and registered investment advisers empowering the delivery of objective financial advice to individuals, families, and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is one of the largest independent financial advisor networks in the nation and a leading provider of retail services to the investment programs of banks and credit unions.
Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support, and innovative technology.
Cetera Financial Group (Cetera) is a network of independent retail firms, including those that are members of FINRA/SIPC: Cetera Advisors LLC; Cetera Wealth Services, LLC (formerly known as Cetera Advisor Networks); Cetera Investment Services LLC (marketed as Cetera Financial Institutions or Cetera Investors); and Cetera Financial Specialists LLC. Entities registered as investment advisers with the Securities and Exchange Commission include Cetera Investment Management LLC and Cetera Investment Advisers LLC. Cetera's principal office is located at 655 W. Broadway, 11th Floor, San Diego, CA 92101. Avantax Planning Partners, Inc. is an SEC registered investment adviser within the Aretec Group, Inc. (dba Cetera Holdings, an affiliate of Cetera). All the referenced entities are under common ownership.
Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.
Agencies please note: this recruitment assignment is being managed directly by Cetera’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.
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