Fiber Maintenance Technician

About All Points Broadband

All Points Broadband is a fast-growing fiber-to-the-home (FTTH) provider dedicated to bridging the digital divide and bringing high-speed internet access to underserved communities throughout Virginia and beyond. Headquartered in Richmond, VA, we are committed to building and operating state-of-the-art fiber networks that empower residents, businesses, and communities with the connectivity they need to thrive in today's digital world.

As a dynamic and rapidly growing FTTH provider, All Points Broadband fosters a collaborative and entrepreneurial culture where teamwork and innovation are highly valued. We operate as one cohesive team, working together to drive rapid growth and achieve ambitious goals. We empower our employees to take ownership, contribute their unique talents, and make a real difference in connecting communities. If you're looking for a fast-paced environment where you can learn, grow, and contribute, All Points Broadband is the place for you.

The Opportunity:

The Maintenance Technician will be responsible for working closely with Network Engineers to troubleshoot, update and maintain plant records and schedule routine maintenance. In addition, they will splice and repair aerial and underground cables in the fiber plant. This individual will be a critical thinker who has the ability to collaborate and identify and isolate network trends.

Key Responsibilities:

• Test functionality and isolate problems using various test equipment and troubleshooting skills in accordance with company provided training at the customer and in the OSP network.
• Perform preventative maintenance required to maintain and restore the FTTH network to specifications related to network impairments or outages.
• Work with Network Engineering to schedule routine maintenance in the FTTH plant which may be done in “after hours” windows.
• Splice and repair aerial and underground cables in the fiber plant including feed, distribution, middle mile, or fiber drops.
• Assist in field training for new and existing technicians.
• Ability to work with engineering department to update and maintain plant records and forecast future maintenance.
• Use various hand tools and power equipment to install and make repairs to fiber outside plant systems, premise wiring, and premise equipment.
• Assist other Technicians with complex installation and repair issues on an as needed basis.
• Responsible for the installation and repair of inside wiring and jacks, including CAT5 and pre-connectorized fiber jumpers.
• Interpret complex drawings, blueprints, and construction prints as required.
• May be required to cross-train others.

Required Skills and Experience:

• Must be able to adhere to weight requirements for safe operation of required equipment.
• Expert knowledge of telecom network topology and customer connectivity.
• Expert knowledge of fiber optic splicing practices, including but not limited to; fusion splicing, testing (OTDR, Power Meter, Light Source, VFL), troubleshooting.
• Hands-on experience on telecom networks including OSP and ISP elements.
• Ability to perceive differences in fiber or wire colors for identification and assignment.
• Proficient knowledge of OSP construction, repair, and installation methods.
• Physical ability to work aloft while climbing poles, extension ladders, and step ladders, hydraulic lift vehicles (bucket-truck), after company provided training, with proper equipment (safety belt, safety strap, hard hat, and other equipment as needed). Able to lift and carry loads up to 75lbs including ladder.
• Physical ability to work in all-weather environments along with working in attics, crawlspaces, and other cramped areas while working from a kneeling or standing position for extended periods.
• Ability to work independently, with minimal supervision.
• Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.
• May be required to work on a rotating on-call schedule for emergencies.
• Position requires local travel to designated job sites.
• Overtime may be required based on business needs.
• Familiarity with OSHA and other safety regulations.
• Proficiency with MS Office programs, and other technologies as it relates to the position.
• Valid driver's license/satisfactory driving record.
• Must be able to pass pre-employment drug screening and background check.
• Must be able to pass a DOT physical.

Education:

• High school diploma or equivalent.