Epic Applications Manager

Epic Applications Manager

Our team members advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Information Services organization in the role of Epic Applications Manager. Summary The Epic Clinical Documentation Manager leads a team of analysts responsible for implementing, supporting, and optimizing Epic applications across the health system. The role oversees staffing, performance, system configuration, testing, upgrades, and project delivery while ensuring alignment with organizational and operational goals. It partners closely with clinical, business, IT, and vendor stakeholders to resolve issues, improve workflows, and expand Epic functionality. The position requires strong leadership, communication, analytical, and problem-solving skills, and 5–7 years of relevant experience. Epic Inpatient Clinical Documentation Certification is ultimately required, or at minimum, a commitment to obtain the certification within first 90 days. Candidate Qualifications Candidates for the position will be evaluated according to the following criteria and competencies.

• Bachelor's Degree or equivalent years of experience is required.
• High School Diploma required.
• 5 - 7 years of relevant IT and/or management role.
• Maintenance of Epic certification relevant within support area of oversight (Inpatient Clinical Documentation).
• Preferred experience with Obstetrics, Case Management, Rehab, and/or Behavioral Health.
• Strong people management and leadership skills, with the ability to translate strategy into execution.
• Strong analytical, organizational, and verbal communication skills.
• Ability to work independently and within a team.
• Ability to solve complex problems and translate business needs into system solutions.
• Strong understanding of healthcare business processes and technology, with basic knowledge of healthcare workflows and terminology.
• Familiarity with IT solutions and interfacing is a plus.
• The ability to communicate information clearly and concisely with project leadership and subject matter experts.
• Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence.

Key Relationships Reports to: Epic Inpatient Clinicals Leader Direct Reports: Yes Shift: Full time/Hybrid Location: Indianapolis, IN

Role Responsibilities Provides leadership in managing a team of EHR application analysts to ensure the successful deployment, implementation, and ongoing support of the Epic system for the designated application(s). This role ensures alignment of the application with organizational strategies, IT objectives, and operational needs. The Epic Applications Manager is responsible for staffing, performance management, and ensuring optimal utilization of the Epic application across the health system. Team Leadership & Management: Lead a team of application analysts, overseeing hiring, training, staffing, and performance management. Provide direction and support for the team in the implementation, maintenance, and optimization of Epic applications. Setting clear expectations for team member performance. Advising and coaching team members around issues, key success factors, and lessons learned. Sharing positive effects of team effort and innovation on the health system. Motivating and showing appreciation for team efforts. Holding regularly scheduled staff meetings ensuring discussion on status of deliverables, shared issues, end-user concerns, and upcoming milestone. Project Management: Serve as the project manager for the deployment and upgrades of the Epic application, ensuring timelines, budgets, and deliverables are met. Coordinate application testing, software releases, and new functionality implementation. Manages all aspects and operations of health system software applications supported by the team. Participating in IIS Projects assigned with responsibilities including ensuring clear understanding and oversight of scope, schedule, and quality of project work in assigned application area or team. Working closely with Project Management team coordinating staff activities within the context of departmental or organizational project plans. Ensuring tasks assigned to team members stay on target. Providing leadership with regular updates on the status of assigned tasks. Serving as a liaison between the needs of the project and general operations. System Development & Configuration: Oversee all phases of the system development life cycle, from creating use cases to evaluating software solutions. Guide the configuration and modification of moderately complex information systems. Ensure the creation and documentation of business requirements, workflows, and application configurations. Support & Optimization: Provide high-level support for resolving complex issues related to the application. Manage the application’s ongoing support and optimization, addressing user needs, and promoting best practices and standardization. Develops and maintains working relationship with supported software vendors. Leads in the identification and resolution of problems impacting the use of systems in assigned areas. Training & Education: Lead the team in providing hands-on training to end users. Develop strategies for training and tools for clinical and operational staff. Stakeholder Engagement: Build strong relationships with clinical and business leaders, end users, and other stakeholders to ensure the application aligns with organizational goals. Participate in leadership meetings, representing IT in discussions about system usage and improvement. Continuous Improvement: Ensure ongoing expansion of application functionality to additional areas as needed. Stay current with industry trends and Epic’s capabilities to enhance the health system’s operations. Builds positive working relationships that foster camaraderie and process improvement across internal IS teams as well as external supported departments. Participation is needed in training efforts ensuring appropriate content and support based on system requirements.

Indiana University Health is unlike any other healthcare system, and we are looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation, and education, and make Indiana one of the healthiest states. IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals, and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics, and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, brings together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana. Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.