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Docucare Associate - New York, NY

New York, NY, United States

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Job details

Experience: About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience.
Posting language: English

Original job description

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

Xerox is an information services technology company that has continually redefined the workplace experience for more than 100 years. We are currently seeking a Service Docucare Associate for Managed Print Services (MPS) to support print service operations for our client. In this role, you will coordinate service delivery, monitor device performance, manage service requests, and support service level agreement (SLA) and key performance indicator (KPI) compliance while serving as a primary point of contact between clients, technicians, and service delivery managers.

What You'll Do:

Coordinate daily Managed Print Services operations to support device performance, service delivery, and customer satisfaction.
Serve as the primary point of contact for client service requests, escalations, and ongoing support needs.
Monitor print device performance, usage, supply levels, and service metrics, including SLA compliance, response times, resolution times, and device uptime.
Manage the end-to-end Move, Add, Change, and Dispose (MACD) process while maintaining accurate asset management records for devices, supplies, and service activities.
Collaborate with IT teams and account managers on device installations, upgrades, and decommissions while overseeing toner and consumables fulfillment and automated replenishment processes.

What You Need to Succeed:

Degree, diploma, or equivalent experience preferred.
Ability to communicate effectively with clients, technicians, and cross-functional teams.
Strong organizational and coordination skills to support service delivery activities.
Ability to monitor service performance, maintain accurate records, and track operational metrics.
Familiarity with managed print services, asset management, or service delivery processes preferred.

How We Set You Up for Success:

Job training to support your understanding of Xerox systems, processes, and service delivery expectations.
Career development opportunities to support continued professional growth.
A structured onboarding experience with a healthy ramp-up period to help you transition into the role.
Collaboration with experienced team members and cross-functional partners to support your success.
Access to resources and ongoing support to help you deliver effective service and customer experiences.

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More about this job

Skills

MPS
Regulatory compliance
Customer service
Monitor customer service
Onboarding
Collaboration

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