District Service Manager - Miami, FL

Are you seeking a rewarding role with a respected company? Join Opifex-Synergy where we offer career advancement and professional development in a collaborative, supportive environment. We value teamwork and foster a positive work culture. Opifex-Synergy represents a unique business model in the compact and heavy equipment industry. We offer a diverse range of equipment from leading manufacturers, serving the needs of everyone from large commercial construction firms to local subcontractors and general contractors. The District Service Manager is a key leader responsible for overseeing the performance and success of Service Departments across multiple branch locations. This role is instrumental in building profitable service operations by driving technician development, customer satisfaction, safety, and operational efficiency. The District Service Manager works closely with Branch Managers and Service Managers to ensure consistent standards, maximize technician productivity, and manage district service budgets and profitability. Essential Functions

• Provide leadership, guidance, and strategic direction to Service Managers and their teams across multiple branch locations.
• Oversee service operations to ensure alignment with company goals, safety standards, and customer satisfaction metrics.
• Evaluate, monitor, and report on technician performance, work order turnaround time, and department profitability.
• Partner with Branch Managers to support technician recruitment, training, and retention efforts.
• Conduct regular site visits to ensure operational consistency, safety compliance, and high service quality.
• Review and optimize preventative maintenance programs and service processes across branches.
• Serve as a liaison between corporate leadership and branch service teams to communicate expectations, initiatives, and goals.
• Assist in workforce planning, including technician workload balancing and inter-branch support where needed.
• Drive implementation of OEM product improvement programs and maintain awareness of industry trends.
• Support onboarding and continuous development of Service Managers and lead district-wide training efforts.
• Collaborate with Parts, Rental, and Sales departments to foster cross-functional alignment and maximize customer experience.
• Prepare and analyze district-level reports on service metrics, safety, and financial performance.
• Actively participate in budget planning and monitor district-wide service department P&L.
• Enforce consistent adherence to safety protocols, environmental regulations, and quality assurance policies.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Required Education and Experience

• High School Diploma required; technical school certification or relevant degree preferred.
• Minimum 7 years of experience in service management, with at least 3 years overseeing multiple locations or teams in the heavy equipment industry.
• Strong understanding of diesel and heavy equipment service operations, preventative maintenance, and OEM systems.
• Proficiency in MS Office applications; experience with service software and reporting tools.
• Proven ability to lead and develop high-performing teams across multiple sites.
• Valid Driver's License and willingness to travel to assigned branches.
• Strong analytical, organizational, and communication skills.
• Demonstrated ability to drive operational excellence and manage budgets.

Military service will be considered in lieu of education/certification experience as applicable. Supervisory Responsibilities

• Directly supervises and supports Service Managers across a designated district.
• Indirectly oversees field and shop technicians through coordination with branch leadership.
• Provides coaching, mentoring, and performance management to drive operational consistency and technician development.

Work Environment

• Combination of office, shop, and yard settings, with regular exposure to diesel engines, heavy equipment, mechanical tools, and related fumes or lubricants.
• Noise levels may be high; PPE is required when in the shop or yard, and temperatures vary by season and location.
• Fast-paced, hands-on environment requiring strong leadership and adaptability, with occasional extended hours or weekend oversight.
• Regular collaboration with technicians, service advisors, rental staff, and customers.

Travel Required

• Regular travel to branch locations within the assigned district (up to 50%).
• Occasional overnight stays based on operational needs.

Physical Demands

• Regularly sits, stands, walks, and moves throughout office, shop, and yard areas; occasional bending, kneeling, or crouching to inspect equipment or work with technicians.
• Able to lift and carry up to 30 pounds occasionally, such as files, parts, or equipment manuals.
• Frequent use of hands for typing and writing, with visual and auditory ability to read documents, use screens, and communicate in noisy environments.
• Occasional outdoor exposure; must safely navigate uneven surfaces and areas with heavy machinery or vehicles, wearing PPE as needed in shop or yard areas.

Other Duties Please be aware that while this job description provides an overview of the main activities, duties, and responsibilities expected of the employee in this role, it may not encompass every task or requirement. Additionally, the nature of the position necessitates the potential for changes in duties, responsibilities, and activities, which may occur with or without prior notice. The employer reserves the right to modify and adapt these aspects as necessary to meet evolving business needs and organizational objectives. Our Benefits & Perks We want our team members to feel supported, valued, and set up for long-term success. Our benefits are designed to take care of team both at work and at home.

Core Benefits:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with company contributions
• 401(k) & Roth retirement plans with company matching
• Generous paid time off and company paid holidays
• Company Paid Wellness, Employee Assistance and Discount Programs
• Boot/PPE Annual Allowance
• Career Development & Company Paid Training

Benefit eligibility can vary by role, and not all benefits apply to every position. During the hiring process, we'll walk you through the benefits specific to this role. Additional Eligibility Requirements At Opifex-Synergy, we prioritize the safety and well-being of our employees, customers, and the communities we serve. As a condition of employment, all successful candidates must satisfactorily complete a background check and drug screening, administered and evaluated in accordance with applicable state and local law. By applying for this position, candidates consent to this screening process. This requirement applies to all positions and helps us maintain the highest standards of safety and security for our team. Opifex-Synergy is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.