Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
Research and Development Engineer - Mechanical - 1710
SARA Inc
Cypress, CA
…or business needs. In either capacity, the R&D Engineer will support and embrace the roles and responsibilities defined by program…
Added just now
WE
IT Specialist I - Early Career Leadership Development Program
Westinghouse Electric Company, LLC
Cranberry Township, NC
- $85,000 USD / year
As an IT Specialist I - Early Career Leadership Development Program (Catalyst) you will build technical and business acumen, strengthen leadership capabilities, demonstrate corporate…
Added just now
Virginia-Class Submarine -AUKUS Liaison- Washington, DC
Serco USA
Washington Navy Yard, DC · Alexandria, VA · Arlington, VA · Andrews AFB, MD · Frederick, MD · Fairfax, VA · Langley AFB, VA · Herndon, VA · Chantilly, VA · Crystal City, VA · Falls Church, VA · Manassas, VA · McLean, VA · Bethesda, MD · Vienna, VA · Silver Spring, MD · Reston, VA · Rosslyn, VA · Fredericksburg, VA · Springfield, VA · Annapolis, MD · Patuxent River, MD · Rockville, MD · West Bethesda, MD
In this role, you will support the implementation of the Virginia-Class Submarine Program Office’s International Liaison Plan and contribute to the Australia-United Kingdom-United States…
Added just now
Senior Product Manager, Service Enablement
Ford
Dearborn, MI · Dearborn
Shape the digital service experience for Ford Energy. Lead the after-sales software and support tools behind our battery energy storage products - from commissioning through service and…
Added just now
Software Release Systems Engineer
Ford
Dearborn, MI · Dearborn
Vehicle discount program for employees and family members and management leases
Added just now
HEDIS Quality Improvement Analyst
Default - MMO
OH
Supports interdepartmental and vendor project planning coordination and facilitation. Works with IT and Clinical Nurse staff to aid in the loading of HEDIS data and collection of medical…
Added just now
Director, Automation & Controls
GAF
Independence, MO
…vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match…
Added just now
Director, Automation & Controls
GAF
Saint Louis, MO
…vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match…
Added just now
Director, Automation & Controls
GAF
Columbia, MO
…vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match…
Added just now
Director, Automation & Controls
GAF
Springfield, MO
…vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match…
Added just now
Director, Automation & Controls
GAF
Jefferson City, MO
…vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match…
Added just now
Director, Automation & Controls
GAF
Kansas City, MO
…vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match…
Added just now
CC
Comptroller - Finance (1126)
Coconino County
Flagstaff, AZ
- $134,239 USD / year
…monthly and annual closings, trial balances, capital assets, project accounting, grant financial management, and financial…
Added just now
CC
IT Manager- Sheriff's Office (1126)
Coconino County
Flagstaff, AZ
- $42.86 to $49.29 USD / hour
Serves as project manager to review system needs, researches equipment, software, and peripheral options and provides recommendations for upgrades, modifications and acquisitions
Added 1 min ago
Operational Technology Engineer
Magna Seating of America, Inc.
Shepherdsville, KY
· Must have knowledge of manufacturing systems and production processes as well as strong project management capability.
Added 1 min ago
EH
Facilities Coordinator (South Bay Region-7030)**Hybrid Remote Position**
EAH Housing
San Jose, CA
- $80,000 to $130,000 USD / year
Start or continue a career in real estate development and management with EAH Housing. We are looking for talented and skilled professionals as we expand our property portfolio throughout…
Added 1 min ago
A
Electrical Test Technician
Aerotek
Franklin Park, IL
- $25 to $30 USD / hour
…recognizes strong job knowledge, quality work, and effective time management. Team members are empowered to solve problems, make sound decisions, and communicate openly, creating a stable…
Added 2 mins ago
EA
Program Manager - Warfighter Segment
Ensign-Bickford Aerospace & Defense Company
Simsbury, CT · Graham, KY
- $125,000 to $175,000 USD / year
8+ years of experience, in the Aerospace and Defense industry in functions such as technical sales, project engineering, business administration and/or program management.
Added 2 mins ago
US & Global Advisory Commercial Office Offering Lifecycle Management - Director
PricewaterhouseCoopers Advisory Services LLC
Austin, TX
- Guiding cross functional teams through project execution, issue tracking, and dependency management for complex program work
Added 2 mins ago
A
Maintenance Technician
Aerotek
Papillion, NE
- $32.5 USD / hour
Job Title: Maintenance TechnicianJob DescriptionAs a Maintenance Technician II, you will utilize your skills to support the Operations Maintenance team in repairing and maintaining material…
Added 2 mins ago
Bilingual Language Assistance Coordinator - Patient Experience Department
Montefiore Nyack Hospital
United States
…continuous improvement of the hospital's Language Assistance Program to ensure equitable communication access for patients and families with Limited English Proficiency (LEP), Deaf and Hard…
Added 2 mins ago
T&
Assistant Construction Project Manager
Turner & Townsend
Portland, OR
- $100,000 to $120,000 USD / year
…United States as part of Turner & Townsend. It specializes in project and program management for public sector organizations, with industry-leading experts in corporate, cultural,…
Added 2 mins ago
Cost Manager / Quantity Surveyor – Data Center Construction
Turner & Townsend
Goodyear, AZ
Turner & Townsend is seeking a Cost Manager / Quantity Surveyor to support cost management services on a large-scale mission-critical construction program. This role will be involved…
Added 2 mins ago
Associate Director – Health, Safety & Wellbeing
Turner & Townsend
Houston, TX
Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 2 mins ago
Associate Director – Health, Safety & Wellbeing
Turner & Townsend
Atlanta, GA
Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

Digital Experience Manager

Honolulu, HI, United States

Apply

Applications open in a new tab.

Job details

Education: High school diploma
Posting language: English

Original job description

DO YOU WANT TO MAKE A DIFFERENCE?Join a spirited, dynamic team with Hawai`i’s leading credit union as we make a difference in our community – providing financial value, exceptional service, and state-of-the-art convenience to our members.Position Title: Digital Experience ManagerDepartment: Digital ExperienceFLSA Classification: ExemptReports to: Senior Vice President, Image & ExperienceEmployee BenefitsOne great perk of working at UHFCU is we offer on-demand pay through our financial wellness provider. With the on-demand pay benefit, you can have the money you've already earned when you need it, so your time and money can work better for you. Get early access and get paid without waiting for your paycheck.In addition to competitive pay, we are proud to offer a comprehensive benefits package.

Medical Insurance which Includes Drug and Vision; Company pays 100% of Employee's Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-Coverage
Dental Insurance; Company Pays 100% of Employee's Self-Coverage and Employee Pays for Low Cost Family-Coverage
Medical and Dental Plan Premium Waiver Option
401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)
Eligible to Earn Thirty-Five (35+) Paid Days Off a Year
Vacation Cash-Out Program
Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)
Company Pays for Employee Group Basic Life With AD&D Insurance
Company Pays for Employee Long Term Disability Insurance
Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance
Employee Assistance Program (EAP)
Employee Loan Discount
Company Subsidizes 50% for Adult Monthly Bus Pass
Cash Reward Employee Referral Program
Workiversary Cash Reward and Gifts
Internal and External Professional Development Opportunities
And Many More!

Position Purpose:

The Digital Experience Manager is UHFCU’s leader and subject matter expert for enhancing the digital member experience. This hands-on role develops and executes UHFCU’s market-leading digital strategy that supports UHFCU’s overall strategic plan, strengthens member relationships, drives product adoption, and positions the credit union as the ‘smarter way to bank.’ The Manager oversees the entire digital member journey, including the discovery and application through account opening, loan applications, onboarding, engagement, and ongoing digital service, including online and mobile banking, mobile deposits, digital payments, and authentication. Combining strategic leadership with operational expertise and risk management, the Manager leads the DEX team, sets performance standards, manages the annual budget, oversees digital vendors, utilizes data and member insights to enhance the digital experience, and mitigates fraud while balancing ease-of-use. The Digital Experience Manager is accountable for ensuring UHFCU’s digital channels are user-friendly, reliable, secure, compliant, and tailored to the needs of today’s members.

Essential Functions:

Oversee daily operations and strategic planning for the Digital Experience department, aligning with UHFCU's goals and enhancing member experience.
Create and implement an annual Digital Experience strategy and roadmap, prioritizing initiatives and technology enhancements to achieve measurable outcomes.
Manage the annual DEX budget, including forecasting and tracking expenses. Justify budget changes as needed.
Provide bi-weekly updates and monthly reports to the Senior Vice President on DEX performance, budgets, member experience, and strategic projects.
Serve as the digital banking expert, guiding leadership and staff on digital products and processes.
Oversee online and mobile banking services, ensuring smooth operations and member satisfaction.
Persistently monitor fraud mitigation effectiveness and identify means to improve.
Identify and resolve technical issues affecting digital banking services, collaborating with internal teams and vendors.
Set and uphold standards for digital service quality, including ease of use and member satisfaction.
Evaluate and enhance the member journey to simplify processes and boost engagement with digital offerings.
Develop strategies to increase adoption of digital products and services, such as online banking and digital payments.
Manage, train, and support DEX staff, ensuring high levels of member service and performance. Most importantly, foster a positive, supportive, and empathetic environment.
Oversee efficiency in staffing, training, and workflow within the department.
Implement policies and procedures for digital banking operations, ensuring compliance with relevant laws and regulations.
Monitor key performance indicators (KPIs) to analyze account and loan activity, digital adoption, and service levels.
Prepare and present management reports based on DEX performance data.
Manage relationships with digital banking vendors, overseeing their performance and addressing any issues.
Participate in vendor selection, contract discussions, and system upgrades, ensuring effective implementation.
Lead digital banking projects, from planning to execution, ensuring smooth communication and staff training.
Collaborate with internal departments to align digital initiatives with organizational goals.
Communicate updates on digital banking changes and issues to staff and leadership promptly.
Ensure efficient processing of online deposit and loan applications, resolving member concerns swiftly.
Explore ways to leverage digital channels for enhancing member relationships and promoting UHFCU products.
Stay updated on digital banking trends and best practices within the financial services sector.
Represent UHFCU at industry events, vendor meetings, and relevant forums.
Perform other work as needed.

Performance Standards:

Provides accurate and timely bi-weekly updates and monthly reports to the Senior Vice President of Image and Experience.
Takes ownership and accountability for the performance, reliability, and member experience of UHFCU's digital channels.
Maintains regular on-site presence and actively supports DEX operations by assisting with transactional and member service needs as required.
Maintains thorough and organized documentation for projects, procedures, vendor relationships, budgets, and department activities.
Demonstrates sound judgment by making decisions that balance member experience, operational efficiency, risk management, compliance, and organizational objectives.
Establishes effective working relationships with employees at all levels and maintains a professional appearance and demeanor.
Stays informed about UHFCU's policies, procedures, products, services, regulations, technology, and digital banking trends.
Performs work with accuracy, completeness, professionalism, and timeliness.
Proactively identifies and addresses potential audit, compliance, operational, and member experience concerns.
Remains flexible in response to changing priorities, technology, member expectations, and organizational needs.
May be required to work occasional evenings or weekends to support system implementations, maintenance, outages, or other digital banking needs.
Avoids all/any audit issues.
Complies with all rules/regulations and procedures relating to deposit and loan accounts.

Qualifications:

Education/Certification:

High school diploma or GED is required. Bachelor’s degree in business, Marketing, Information Technology, Finance, or a related field preferred. Equivalent combination of education and relevant experience may be considered.

Required Knowledge:

Proficiency with Microsoft Office Suite and applicable digital analytics and reporting tools. Thorough knowledge of online and mobile banking systems and digital financial services. Knowledge of credit union or financial institution operations. Knowledge of applicable federal regulations and requirements related to digital banking, electronic transactions, consumer protection, privacy, BSA/AML, and information security.

Experience Required:

Five or more years of experience in financial services, digital banking, online banking, branch operations, or a related field, including supervisory or management experience. Experience managing digital banking platforms, vendors, projects, budgets, and/or technology implementations preferred.

Skills/Abilities:

Excellent leadership, communication, coaching, and interpersonal skills. Strong strategic thinking and business judgment. Excellent analytical, creative, and problem-solving abilities. Strong project management and organizational skills. Ability to analyze data and translate insights into actionable strategies. Ability to troubleshoot complex digital and operational issues. Ability to prioritize multiple projects and meet deadlines. Ability to work independently and make sound decisions. Strong attention to detail with the ability to understand the broader strategic picture. Demonstrated commitment to exceptional member service and continuous improvement.

Activities and Requirements of this Position:

Repetitive Motion:

Movements frequently and regularly required using wrists, hands, and/or fingers.

Communication Skills:

Must frequently convey detailed or important instructions of ideas accurately and quickly.

Visual Abilities:

Average visual acuity necessary to read, prepare and inspect documents or products.

Hearing:

Able to hear average or normal conversations and receive information.

Physical Strength:

Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.

Reasoning Ability:

Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.

Mathematics Ability:

Able to perform basic math skills including adding, subtracting, multiplying, and dividing using a calculator.

Language Ability:

Able to write complex sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.

Working Conditions:

Air-conditioned, smoke-free office setting.

Attendance Requirements:

Please note that scheduled attendance requirements may change due to business needs.

Business Hours:

Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.

Apply

Report this job