Customer Service Shift Supervisor

Department: Regional Campuses

Classification: GMU Worker

Job Category: Part-Time / Hourly Wage

Job Type: Part-Time

Work Schedule: Varies

Typical Available Shifts (days/hours):

• Option 1: Early morning weekday shift (Monday-Friday, 4:45am-10:00am)
• Option 2: Weekend shifts (Saturdays 8:00am-1:30pm, or 1:30-8:00pm and Sundays 8:00am-1:00pm, or 1:00-6:00pm)

Please be explicit about which option(s), 1 or 2 interest you

Versatility and unparalleled reliability is key for the successful candidate, especially for Option 1. Occasionally, however rarely, shifts may include some weekday daytime shifts, or weekday evening shifts, and/or weekend shifts.

Location: Manassas, VA

Workplace Type: On Site Required

Hourly Rate: Up to $17.00/hour; commensurate with education and experience

Criminal Background Check: Yes

Financial Background Check: Yes

About the Department:

The Freedom Aquatic & Fitness Center opened in September 1999 and is one of the largest facilities of its type in Northern Virginia. Located on the Science and Technology campus in Prince William county of George Mason University, the 110,000 square foot facility features a 50-meter competition pool; leisure pool; whirlpool; locker facilities and family locker rooms; gymnasium with two practice courts; cardiovascular and strength training equipment; group fitness, mind/body and spin studios; three racquetball/activity courts; community room and classroom; and outdoor field and sand volleyball court.

About the Position:

Customer Service Shift Supervisors are working supervisors. Successful supervisors play a key role in keeping the Customer Service Agents focused on providing excellent customer service through all front desk operations during their assigned shifts. Modeling, monitoring, and affirming appropriate behavior is emphasized on all shifts and availability to answer and assist with both CSA or member/guest questions as the need arises, ensuring members feel welcome, making sure they are correctly directed to the proper department or activity, and ultimately aiming to provide a pleasant and positive customer service experience.

Responsibilities:

• Review and answer emails from members via the registration account;
• Reconcile and close register business at the end of shifts;
• Maintain the safety of our members and other employees; and
• Assure all staff follow procedures related to emergency and security matters.

Required Qualifications:

• High School diploma or equivalent;
• Proven leadership skills;
• Unquestionable reliability;
• Extensive customer service background in service industries, preferably in the fitness and/or hospitality field; and
• Ability to become quickly knowledgeable about membership options, program offerings, and all services and products available to create value for our members and prospects.

Preferred Qualifications:

• Demonstrated and proven supervisory and organizational skills to ensure effective and appropriate communication of large amounts of information in a very busy work environment.

Instructions to Applicants:

For full consideration, applicants must apply for the Customer Service Shift Supervisor at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a resume for review.

Posting Open Date: November 4, 2026

Posting Close Date: December 4, 2026