Jobs in the United States

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Added just now
Client Associate
Rockefeller Capital Management
Grand Rapids, MI
…a motivated individual to join its growing team as a Senior Client Associate. The Senior Client Associate will work with our Private Advisor team members and will interact directly with…
Added just now
SkillBridge – Project Manager I
Quanta Government Solutions, LLC
Remote, United States
Client Partnership: Maintain positive working relationships with client representatives to support successful project execution and customer satisfaction.
Added 1 min ago
Technology Governance Associate
Hub International Limited
Chicago, IL
Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.
Added 2 mins ago
245D Program Coordinator / Supervisor
Default Brand
Bloomington, MN
Fraser is seeking a Program Coordinator to join our Community Living team! In this leadership role, you will support individuals served while providing guidance, supervision, and mentorship…
Added 3 mins ago
Remote Operation Center Specialist
Symbotic LLC
USA Wilmington, MA
…with onsite customer teams and cross-functional partners to support quality, safety, system performance, and day-to-day operation of Symbotic’s robotic material handling…
Added 3 mins ago
Food Service Director
Healthcare Services Group, Inc.
Annville, KY
Financial Wellness Support from PNC Workplace Banking
Added 3 mins ago
Food Service Director
Healthcare Services Group, Inc.
Lexington, KY
Financial Wellness Support from PNC Workplace Banking
Added 3 mins ago
Solution Engineer
INTEGRATION APPLIANCE, INC.
Remote, United States
…team, focused on the implementation of Intapp solutions within client environments. This role combines strong technical integration skills with a deep understanding of client business…
Added 3 mins ago
Statewide Associate Behavioral Health Director
VitalCore Health Strategies
Topeka, KS
Statewide Associate Behavioral Health Director monitors all aspects of Behavioral Health care as directed by the Contract and or Statewide Behavioral Health Director. While reporting…
Added 3 mins ago
Family Support Specialist
Clarvida - Arizona
Phoenix, AZ
As our Family Support Specialist (FSS), you will work with children/youth ages newborn to 17 who are in foster care or transitioning back into the home, and their foster and birth families,…
Added 5 mins ago
CF
Relief Resident Assistant
Center for Youth Services
Rochester, NY
- From $18.5 USD / hour
The Chrysalis House is a group home where young pregnant or parenting teens age 16-21 receive basic support including housing, counseling, and parenting training for up to 18 months. The…
Added 5 mins ago
Agent Services Rep-Realty
HomeServices of America
Fenton, MO
This position provides sales associates with marketing and administrative support through creation of promotional pieces, broker price opinions, database search capabilities, agent website…
Added 5 mins ago
Immigration Consultant (Experienced)
BAL
Richardson, TX · Atlanta, GA
…high‑volume immigration casework and delivering day‑to‑day client service. Reporting to an Associate or Senior Associate, this role focuses heavily on case production, routine client…
Added 6 mins ago
Seasonal Associate
Sephora
Troy, MI
As a Seasonal Associate, you'll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You'll…
Added 8 mins ago
A
Test Technician
Actalent
Madison, WI
- $24 to $32 USD / hour
Read and interpret schematics, wiring diagrams, blueprints, and service manuals to support testing and troubleshooting activities.
Added 8 mins ago
A
Science & Technology Architectural PM
Actalent
Seattle, WA
- $120,000 to $170,000 USD / year
Assists in preparing project presentations. May participate and/or lead client presentations.
Added 8 mins ago
Substation Designer
Actalent
Charlotte, NC
Associate degree in applied science (AAS) in drafting and computer-aided (CAD) design or in civil, electrical, or mechanical engineering technology, or equivalent experience and/or…
Added 8 mins ago
Substation Designer
Actalent
Phoenix, AZ
Associate degree in applied science (AAS) in drafting and computer-aided (CAD) design or in civil, electrical, or mechanical engineering technology, or equivalent experience and/or…
Added 8 mins ago
Substation Designer
Actalent
Birmingham, AL
Associate degree in applied science (AAS) in drafting and computer-aided (CAD) design or in civil, electrical, or mechanical engineering technology, or equivalent experience and/or…
Added 8 mins ago
Seasonal Store Cleaning & Operations Associate
KOHLS
Yukon, OK
Support the operations team to receive and process product, execute stockroom operations and omni channel fulfillment when needed
Added 8 mins ago
Substation Designer
Actalent
Kansas City, MO
Associate degree in applied science (AAS) in drafting and computer-aided (CAD) design or in civil, electrical, or mechanical engineering technology, or equivalent experience and/or…
Added 8 mins ago
Substation Designer
Actalent
Tulsa, OK
Associate degree in applied science (AAS) in drafting and computer-aided (CAD) design or in civil, electrical, or mechanical engineering technology, or equivalent experience and/or…
Added 9 mins ago
RB Residential Support Staff
ABHS
Scranton, PA
The Residential Support Staff (RSS) provides direct, front-line support and supervision to residents in a 24/7 mental health treatment environment. The RSS is responsible for maintaining a…
Added 10 mins ago
G
Technology Solutions Sales Associate
GHT
Doral, FL
- $33,800 USD / year
…floral operations in Florida. The Technology Solutions Sales Associate will grow our client base by identifying, developing and closing new technology projects, and will serve as our…
Added 10 mins ago
Medical Director - Veterinarian
Animal Care Clinic LP
El Cajon, CA
…excellence in medical quality, exceptional patient care, positive client experiences, and a collaborative, high-performing team culture. As a trusted veterinarian within the community, the…

Customer Service Rep II - SSC

Houston, TX, United States

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Job details

Education: High school diploma
Posting language: English

Original job description

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.

Primary Objective

To engage with customers through multiple interaction types, including phone, email, and in-person. Showroom duties include guiding customers through the showroom and assisting with product selection. Efficient coordination between the Company and its customers with a high level of service and support, ensuring customer satisfaction.

Primary Function and Scope

Provide exceptional customer service through phone, email, and in-person interactions.
Build and nurture strong customer relationships.
Assist customers in selecting the appropriate products for their needs.
Retrieve and bring product samples to customers in the showroom
Accurately maintain customer contact information and transaction records.
Follow up with customers on quotes, inquiries, and sales opportunities.
Process sales transactions, payments, and generate sales orders.
Create shipping orders and packing lists.
Answer inbound sales calls and proactively make outbound calls.
Maintain and create marketing materials.
Collaborate with the Sales Representative.
Stay informed about company products and services.
Perform additional duties as required.

Experience and Knowledge Required

High School Diploma or GED equivalency required.
1 or more years of customer service experience.
Focus on customer account management is preferred

Competencies

Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organizational required.
Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
Ability to demonstrate strong organizational and problem-solving skills required.
Goal-oriented with a focus on delivering excellent customer service.
Ability to demonstrate strong interpersonal relationship-building skills.
Proficient with PCs and navigating a multi-window environment.
Intermediate skills in MS Outlook, Word, and Excel.
Must be detail-oriented with the ability to multitask, manage priorities, and manage time effectively.

Other Pertinent Job Information

While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk or hear. The associate must have the ability to regularly lift to 15-30 lbs, and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.

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More about this job

Skills

Customer service
Assist customers
Sales
Communication skills
Problem solving
Relationship building
Microsoft Outlook
Microsoft Word
Microsoft Excel
Multitask
Manage time
Heavy lifting

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