Jobs in the United States

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Full Time - Scheduling Staffing Admin - Day
Lowes
Roseville, CA
- $18.5 to $20.75 USD / hour
- Full-time
…assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their…
Added 3 mins ago
Project Manager, Congress Planning
Amgen
Washington D.C., DC
Let’s do this. Let’s change the world. The Project Manager leads planning and delivery of global congresses within an assigned therapeutic area. The role translates therapeutic area…
Added 3 mins ago
Manager, YouTube Business Public Policy
Google
Washington D.C., DC
…shape YouTube's policy efforts relating to the responsible development and deployment of new products, features, and policies related to copyright, AI, music and subscriptions products. You…
Added 3 mins ago
Product Manager
Meta
Washington, DC
…federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine…
Added 3 mins ago
Asset Management Group Undergraduate Intern
PNC
Washington, DC
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 3 mins ago
Senior Data Scientist (Remote)
GovCIO
Washington, DC
Learning & Development platform, to include certification preparation content
Added 3 mins ago
SME Knowledge Manager
GovCIO
Washington, DC
…working collaboratively across several efforts. The Knowledge Manager owns the requirements and knowledge baseline for the modernization portfolio. This position will be located in the…
Added 3 mins ago
Data Architect- Aerospace, Defense, and Mobility Sector - Senior Manager- Consulting - Open Location
EY
Washington, DC
To qualify for the role, you must have:
Added 3 mins ago
Production Training Support Communications Analyst (Remote)
GovCIO
Washington, DC
Learning & Development platform, to include certification preparation content
Added 3 mins ago
Lead Insurance Product Manager - Part D/PDP
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Washington, DC
Humana is seeking a Medicare Part D expert to join the team as a Lead Insurance Product Manager who is ready to shape PDP strategy, guide complex decisions and turn regulatory requirements…
Added 3 mins ago
Business Analyst Senior
PNC
Washington, DC
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 4 mins ago
Analytics Program Manager
Meta
Washington, DC
…federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine…
Added 4 mins ago
Global Supply Chain Manager, ODM Network Switches Infrastructure Supply Chain
Meta
Washington, DC
…federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine…
Added 4 mins ago
SYSTEMS CLINICAL NUTRITION MANAGER II
Compass Group, North America
Washington, DC
Education Reimbursement – Financial support for advanced learning
Added 4 mins ago
Engineering and Standards Management Support
CGI Technologies and Solutions, Inc.
Washington, DC
Team Submarine's Submarine Direct Reporting Program Manager (DRPM) Chief Engineering (CHENG) Program Office is responsible for: The financial and budget management, engineering support,…
Added 5 mins ago
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Director of Recreation and Community Services
City of Bell Gardens
Bell Gardens, CA
- $14,225 to $17,291 USD / month
Must possess very strong oral and written communication skills and highly developed interpersonal skills
Added 5 mins ago
WD
Tenant Construction Manager II
WS Development
Chestnut Hill, MA
- $110,000 to $130,000 USD / year
Stay current on emerging AI tools relevant to construction management, project coordination, and real estate operations - and share what you’re learning with the team
Added 8 mins ago
Registered Nurse Case Management Services
Ascension
Milwaukee, WI
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Added 8 mins ago
Manager Registered Nurse Behavioral Health
Ascension
Hoffman Estates, IL
Schedule: Day shift | Full-time | Alternating nurse leader on-call rotation · Required professional licensure/certification AND 3 years of experience and 1 year of cumulative leadership experience required
Added 8 mins ago
Contract Design Manager
Ascension
Saint Louis, MO
Schedule: Day Shift | Full-time
Added 21 mins ago
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EXL Training & Development Coordinator
Bay Area Community Resources
Antioch, CA
- $37 to $40 USD / hour
Minimum of three (3) years of direct professional experience in Expanded Learning Programs or youth development, with a strong understanding of program operations, staffing structures, site…
Added 25 mins ago
Training & Development Manager
Amgen Inc.
OH
(I) In this role you will support and provide learning methodologies and performance consulting skills to analyze performance issues. Using the ADDIE model, this position partners with…
Added 39 mins ago
KC
North America Technical Engagement Manager (TEM)
KLA Corporation
Austin, TX
- $127,900 to $217,400 USD / year
…401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs,…
Added 39 mins ago
KC
North America Inspection Technical Engagement Manager
KLA Corporation
Austin, TX
- $127,900 to $217,400 USD / year
…401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs,…
Added 41 mins ago
Site Procurement Manager
Haleon
Warren
The Site Procurement Manager is the primary Procurement business partner for a Haleon manufacturing site, responsible for supporting the site’s requirements across Direct and Indirect…

Customer Service Manager, Airport Workforce Management - DFW

United States

Apply on career4.successfactors.com

Applications open in a new tab.

Job details

Experience: 2 years experience leading others
Posting language: English

Original job description

Location: [[location]] Cities: [[sfstd_jobLocation_obj]] Requisition ID: [[id]] This job will be posted until 11/19/2026. If interested, please apply prior to this date. Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Domestic Airports Team within the Customer Experience Division

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Ability to solve complex staffing issues with minimal oversight
Strong communicator with all levels of the operation
Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
Coordinate assignments for frontline team members to dynamically work flights at gates
Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
Being proactive and efficient with time management
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Applicable valid driver’s license as required by local authorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities: [[sfstd_jobLocation_obj]]

Requisition ID: [[id]]

Apply on career4.successfactors.com

More about this job

Skills

Customer service
Communication skills
Sabre
Time management
Lead others
Critical thinking
Decision making
Work independently
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Valid driver's licence

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Work requirements

Jobs in the United States