Jobs in the United States

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HC
Retail Program Manager
Home Comfort
Anaheim, CA
- $70,000 to $80,000 USD / year
Home Comfort USA is seeking an experienced and motivated HVAC Retail Sales Program Manager to lead and grow our retail sales program throughout the Orange County market.
Added 1 min ago
IC
Program Integrity & Quality Assurance Senior Manager
Inyo, County of (CA)
Bishop, CA
- $49 to $63.67 USD / hour
The PIQA Senior Manager class is responsible for tracking outcomes and overseeing quality improvement processes across programmatic divisions to create a comprehensive cross system analysis…
Added 1 min ago
Annual Giving and Stewardship Manager
Marion-Polk Food Share, Inc.
Salem, OR
Summary of Role: The Annual Giving and Stewardship Manager provides strategic leadership for the Food Share’s broad-based fundraising efforts. The role ensures achievement of operating…
Added 2 mins ago
DC
Academic Program Manager - Life Sciences Academic Service Hub
Dornsife College of Letters, Arts and Sciences
Los Angeles, CA - University Park Campus, CA
- $98,113.29 to $115,882.5 USD / year
The USC Dornsife College of Letters, Arts and Sciences is seeking an Academic Program Manager for the Life Sciences Academic Services Hub. This position coordinates and manages key academic…
Added 4 mins ago
Production Manager II
Novolex
Santa Fe Springs, CA
We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through MyLearning.…
Added 5 mins ago
Store Manager
CK Circle K Stores Inc.
United States
The minimum qualifications for a Store Manager are:
Added 5 mins ago
Software Engineering Program Manager - visionOS
Apple
Sunnyvale, CA
The visionOS Software Engineering Program is looking for people with a passion for detail and track record of shipping complex projects. This is a hands on role where you are embedded in…
Added 6 mins ago
CO
Human Resources Generalist
City of Kennewick
Kennewick, WA
- $7,309 to $9,355 USD / month
Under the supervision of the Human Resources Manager, the HR Generalist has a broad scope of responsibility to support human resources programs throughout the City. Programs include…
Added 7 mins ago
Store Manager
Circle K
Windcrest, TX
The minimum qualifications for a Store Manager are:
Added 7 mins ago
ZC
Physical Security Project Manager
ZBeta Consulting
Santa Rosa, CA
- $100,000 to $115,000 USD / year
Experience: 3+ years of project management experience, preferably in consulting with external clients on program development initiatives, and aggressively scheduled design and delivery pr
Added 7 mins ago
ZC
Physical Security Project Manager
ZBeta Consulting
Sacramento, CA
- $100,000 to $115,000 USD / year
Experience: 3+ years of project management experience, preferably in consulting with external clients on program development initiatives, and aggressively scheduled design and d
Added 7 mins ago
ZC
Physical Security Project Manager
ZBeta Consulting
Salinas, CA
- $100,000 to $115,000 USD / year
Experience: 3+ years of project management experience, preferably in consulting with external clients on program development initiatives, and aggressively scheduled design a
Added 7 mins ago
ZC
Physical Security Project Manager
ZBeta Consulting
Oakland, CA
- $100,000 to $115,000 USD / year
Experience: 3+ years of project management experience, preferably in consulting with external clients on program development initiatives, and aggressively scheduled design and delivery proje
Added 8 mins ago
Delivery Driver(03031) $250 Sign On Bonus- 17278 Airline Hwy
Domino's
Prairieville, LA
Eligibility requirements and bonus milestones apply. Ask the hiring manager for complete program details.
Added 8 mins ago
Delivery Driver(09502) $250 Sign On Bonus - 18590 LA-16
Domino's
Port Vincent, LA
Eligibility requirements and bonus milestones apply. Ask the hiring manager for complete program details.
Added 8 mins ago
Delivery Driver(03065) $500 Sign On Bonus- 2300 Maplewood Dr
Domino's
Sulphur, LA
Eligibility requirements and bonus milestones apply. Ask the hiring manager for complete program details.
Added 8 mins ago
D
Assistant Manager(02839)
Domino's
Aurora, IL
- $15.5 to $20 USD / hour
Added 8 mins ago
Delivery Driver(05239) $500 Sign On Bonus - 1829 N Airline Hwy
Domino's
Gonzales, LA
Eligibility requirements and bonus milestones apply. Ask the hiring manager for complete program details.
Added 8 mins ago
Delivery Driver (5279) $250 Sign On Bonus- 1930 E McNeese St Suite 101 Lake Charles, LA
Domino's
Lake Charles, LA
Eligibility requirements and bonus milestones apply. Ask the hiring manager for complete program details.
Added 8 mins ago
Delivery Driver(05261) $250 Sign On Bonus - 107 E University Ave
Domino's
Lafayette, LA
Eligibility requirements and bonus milestones apply. Ask the hiring manager for complete program details.
Added 8 mins ago
D
Domino's General Manager(01051) - Fast Track Training Program
Domino's
Plainwell, MI
- From $17 USD / hour
Is a ready-to-advance Assistant Manager (or someone with two or more years of quick service management experience) who is passionate about creating an exceptional experience for our…
Added 8 mins ago
Delivery Driver(05251) $250 Sign On Bonus- 2806 Government St
Domino's
Baton Rouge, LA
Eligibility requirements and bonus milestones apply. Ask the hiring manager for complete program details.
Added 8 mins ago
Delivery Driver(09504) $250 Sign On Bonus - 1501 Highway 90E
Domino's
Morgan City, LA
Eligibility requirements and bonus milestones apply. Ask the hiring manager for complete program details.
Added 8 mins ago
Senior Healthcare Data Analyst, Health Plan Strategy
The Wonderful Company
Delano, CA
Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership…
Added 8 mins ago
Delivery Driver(03037) $250 Sign On Bonus- 28470 Walker Rd S
Domino's
Walker, LA
Eligibility requirements and bonus milestones apply. Ask the hiring manager for complete program details.

Customer Service Manager, Airport Customer Operations

Washington, DC, United States

The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.

Apply on career4.successfactors.com

Applications open in a new tab.

Job details

Pay: The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.
Experience: 2 years experience leading others
Posting language: English

Original job description

Location: [[location]] Cities: [[sfstd_jobLocation_obj]] Requisition ID: [[id]] This job will continue to be posted until at least 11/20/2026. If interested, please apply prior to this date. Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Valid driver's license
Ability to qualify for (SIDA) badge
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities: [[sfstd_jobLocation_obj]]

Requisition ID: [[id]]

Apply on career4.successfactors.com

More about this job

Skills

Customer service
Communication skills
Lead others
Critical thinking
Decision making
Work independently
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Valid driver's licence

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Work requirements

Jobs in the United States