Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
NORAM Customs Director
Thales USA, Inc.
United States
…further develops and enhances the NORAM customs compliance program, strategy, policies, procedures, governance framework, tools, training, and performance expectations; provides regional…
Added just now
PC
Senior Preconstruction Manager
Pavilion Construction
Carrollton, TX
- $140,000 to $170,000 USD / year
Coordinate closely with project managers, superintendents, and operations leadership to support successful project execution.
Added just now
Assistant Quality Assurance Manager - Plant
Fresh Express
Morrow, GA
…Manager of Quality Assurance, this role involves providing leadership, direction, and day-to-day support to our quality assurance team. Responsibilities include managing critical processes,…
Added 1 min ago
Senior Manager - Digital Engineering
CVS Health
Scottsdale, AZ
…engineering - someone with a deep technical foundation in software development, distributed systems, cloud platforms, and modern architecture who has evolved into a people leader without…
Added 1 min ago
CH
Nurse Practitioner- NP Primary Care
CVS Health
Upper Arlington, OH
- $41.85 to $90.13 USD / hour
…commitment to a healthy work environment through Transformational Leadership, Quality, Safety, Shared Governance, Well-being, and Professional…
Added 1 min ago
CH
Operations Manager
CVS Health
Houston, TX
- $19 to $29 USD / hour
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added 1 min ago
Supply Chain Manager, AMXL
Amazon.com Services LLC
Nashville, TN · Bellevue, WA
- Support development of strategic planning documents for leadership review
Added 1 min ago
Sr. Technical Infrastructure Program Manager, US West
Amazon.com Services LLC
Seattle, WA · Hermiston, OR
We’re seeking an experienced Infrastructure Technical Program Manager in Seattle, WA to oversee data center build projects in the US West region. You will lead cross-functional and…
Added 1 min ago
TH
Assistant Director - New School
TGS Holdings, LLC
United States
- $53,200 to $66,500 USD / year
Director II certification required
Added 1 min ago
Area Maintenance Manager
Amazon.com Services LLC
Fort Myers, FL
…blend strategic planning, hands-on problem-solving, and team leadership. You will navigate between managing preventative maintenance programs, coordinating with operations teams, and…
Added 1 min ago
Youth Activities Manager in Development
Charlotte Country Club
CHARLOTTE, NC
Must possess a valid drivers’ license, have a safe driving record, and the ability to operate golf carts safely and responsibly
Added 2 mins ago
PG
Full Time Assistant Housekeeping Manager - Marriott Colorado Springs
Pyramid Global Hospitality
Colorado Springs, CO
- Full-time
Great housekeeping departments do not run themselves. They run because someone with real leadership presence, sharp operational instincts, and a genuine commitment to standards is driving…
Added 2 mins ago
LA
MANAGEMENT ANALYST
Los Angeles County Development Authority
Alhambra, CA
- $45.93 to $64.3 USD / hour
…programmatic integrity of federally and locally funded community development programs. Under the general direction of Division leadership and with occasional instruction supervision, the…
Added 2 mins ago
Associate Director, Regulatory Affairs (on-site)
Abbott Diabetes Care Inc
CA
Actively contribute to the development and functioning of the crisis/issue management program
Added 2 mins ago
Frontline Operations (Office Assistant) - OAA UrecFit
UMB Staff
Baltimore, MD
…Student Affairs, is seeking contractual, category I Frontline Operations Assistants (Office Assistant). This is a part-time position. URecFit and Wellness is committed to enriching the…
Added 2 mins ago
MEP Project Manager
Mortenson
Pampa, TX · Amarillo, TX
…professionalism and confidentiality. Provide overall direction and leadership on a Mechanical, Electrical, and Plumbing (MEP) dominant project or for MEP scopes of work on medium to large…
Added 3 mins ago
Manager - Nursing | Exempt | Behavioral Health WB & FM
Southeast Iowa Regional Medical Center
West Burlington, IA · Fort Madison, IA
The Manager - Nursing oversees the development of staff and systems to effectively operate an acute care inpatient hospital setting. The Nurse Manager plans and implements nursing matrix…
Added 3 mins ago
Sales Operations Analyst
CRH
Atlanta, GA
This person must reside in the greater Atlanta, GA, Philadelphia, PA, or Dallas, TX area
Added 3 mins ago
LS
Toddler Teacher
Little Sprouts, LLC
Milton, MA
- $23 to $27.8 USD / hour
Classroom Leadership and Sustainable Education
Added 3 mins ago
Accounts Payable Manager
Corient Services LLC
United States
Experience working within a multi-entity organization with shared-service, intercompany, acquisition, or cross-border accounting considerations · This position is required to work onsite 4 days per week
Added 3 mins ago
Product Marketing Manager
CATALIS
Remote, United States
…integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline…
Added 4 mins ago
Reliability Engineer II
MED Medtronic Inc
Mounds View, MN
Must Have: Minimum Requirements- To be considered for this role, please ensure the minimum requirements are evident in your applicant profile:
Added 4 mins ago
A
Technical Customer Service Representative (Onsite - North Las Vegas)
AIS
NORTH LAS VEGAS, NV
- $19 to $22 USD / hour
…dental, vision, life, 401(k) Savings Plan with company match, PTO program that includes vacation time, personal time, and volunteer time off. We offer recognition programs and incentive…
Added 4 mins ago
Supply Chain Operations Sr. Manager
NTT DATA Americas, Inc.
Atlanta
Must Reside in the US
Added 4 mins ago
Clinical Director, Case Management
HCBS OF TEXAS LLC
HOUSTON, TX
The Clinical Director, Case Management provides strategic and operational leadership for the organization's case management program. This role is responsible for overseeing clinical…

Customer Service Manager, Airport Customer Operations

United States

The pay range for this role is $51,000- to $86,500 taking into account the qualifications and experience of the selected candidate.

Apply on career4.successfactors.com

Applications open in a new tab.

Job details

Pay: The pay range for this role is $51,000- to $86,500 taking into account the qualifications and experience of the selected candidate.
Experience: 2 years experience leading others
Posting language: English

Original job description

Location: [[location]] Cities: [[sfstd_jobLocation_obj]] Requisition ID: [[id]] This job will continue to be posted until at least 11/19/2026.If interested, please apply prior to this date. Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!.

The pay range for this role is $51,000- to $86,500 taking into account the qualifications and experience of the selected candidate.

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Valid driver's license
Ability to qualify for (SIDA) badge
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities: [[sfstd_jobLocation_obj]] Job Level: 2 - 3 Requisition ID: [[id]]

Apply on career4.successfactors.com

More about this job

Skills

Customer service
Communication skills
Lead others
Critical thinking
Decision making
Work independently
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Valid driver's licence

Report this job

Work requirements

Jobs in the United States