Jobs in the United States

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Business Development Manager
Atlas Real Estate
Kansas City, MO
We are a Denver-based, full-service powerhouse with a national reach, seeking a Business Development Manager to join our growing team. Since 2013, we've been guided by a powerful mission:…
Added 1 min ago
Survey Technician
State of Indiana
Greenfield, IN
Must possess a valid Class A or Class B Commercial Driver’s License (CDL) or obtain one with the first 90 days of employment
Added 1 min ago
Regional Vice President, Enterprise Sales
Docusign
Remote, United States
This position is a people manager role reporting to the Area Vice President, State & Local and Higher Education Sales.
Added 2 mins ago
District Human Resources Manager (Central NJ and Lower Bucks County, PA)
HOME DEPOT U.S.A., INC.
NY · PA
The District Human Resources Manager (DHRM) is a key business partner responsible for driving talent readiness, associate engagement, compliance, and organizational effectiveness across a…
Added 2 mins ago
PRODUCT MANAGEMENT MANAGER
HOME DEPOT MANAGEMENT COMPANY, LLC
United States
The Product Management Manager is responsible for attracting, retaining and developing top talent focused on assessing market needs and inspiring cross-functional product teams to find the…
Added 3 mins ago
FF
Part-Time Sales Associate - Famous Footwear
Famous Footwear
NEW CASTLE, PA
- Part-time
Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow…
Added 3 mins ago
Training and Development Program Manager
Memphis-Shelby County Airport Authority
United States
Must have a valid driver license
Added 3 mins ago
Account Executive - Sales
Vestis
Appleton, WI
Updating his/her manager weekly with prospect information and status of movement in the prospecting stages and next action(s);
Added 3 mins ago
Account Executive - Sales
Vestis
Chicago, IL
Updating his/her manager weekly with prospect information and status of movement in the prospecting stages and next action(s);
Added 4 mins ago
Senior Manager, Content Creation, BD Edge Academy
C.R. Bard, Inc.
Remote, United States
Develop the learning experience design strategy to drive cohesive end-to-end learning journeys across BD Edge Academy, establishing global standards that drive consistency across regions…
Added 4 mins ago
G
Cook- 2nd shift
Gardant
Harrisburg, IL
- $15 to $15.5 USD / hour
Must hold current ServSafe Manager certification
Added 4 mins ago
G
Cook - Part-time- 2nd shift
Gardant
Goshen, IN
- $17 to $19 USD / hour
- Part-time
Must hold current ServSafe Manager certification
Added 5 mins ago
Bilingual Assistant in Arabic (Summer 2027 LSA204)
Middlebury College
Bennington, VT
Attends program events in the capacity of crowd manager and enthusiastic leader ("animator").
Added 5 mins ago
Senior Platform Engineer
Doma Technology LLC
Remote, United States
Obsessively Entrepreneurial - We encourage calculated risk-taking, and we know that some of our best learning happens by making mistakes along the way.
Added 6 mins ago
Customer Service Manager, Airport Customer Operations
United States
Ability to work rotating shifts including weekends, holidays and days-off
Added 7 mins ago
Speech Language Pathologist
Basis Ed
Benbrook, TX
…student outcomes. Our mission is to offer a transformative K-12 program that empowers students to achieve at the highest international levels, unlocking limitless opportunities. We work…
Added 7 mins ago
Speech Language Pathologist
Basis Ed
Dallas, TX · Fort Worth, TX
…student outcomes. Our mission is to offer a transformative K-12 program that empowers students to achieve at the highest international levels, unlocking limitless opportunities. We work…
Added 7 mins ago
Project Operations Lead
CACI
Warner Robins, GA · Warner Robins
…Product Support (EPS) team for AF DCGS. You will support the Program Operations…
Added 8 mins ago
SU
Senior Estimator / Preconstruction Manager
Skanska USA
San Francisco, CA
- $160,000 USD / year
Skanska is searching for a dynamic Senior Estimator / Preconstruction Manager. This is a great opportunity to start a career with a company that builds things that matter and values its…
Added 8 mins ago
Event Operations Supervisor, Audio Visual - Gaylord National Resort & Convention Center
Encore Global
Oxon Hill, MD
Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position…
Added 8 mins ago
CW
Fleet Maintenance Manager
Casella Waste Systems, Inc.
Elmira, NY
- $90,000 to $110,000 USD / year
The Fleet Maintenance Manager oversees preventative maintenance and repairs of fleet vehicles, provides direction of a team of diesel technicians, implements monitoring maintenance policies…
Added 9 mins ago
Associate - Career Development Program
MacAllister Machinery
Novi, MI
The Career Development Program (CDP) Associate participates in a structured, fully employed 18-month development program designed to build broad business knowledge, functional experience,…
Added 9 mins ago
Advanced Quality Engineer
Re:Build Manufacturing
Kalamazoo, MI
…combined expertise to migrate to increasingly sophisticated program development and production, as well as the generation of our own products. Our unique set of capabilities lend themselves…
Added 9 mins ago
Project Manager
FleetPride, Inc.
Dallas, TX
· Coordinate across departments - including Sales, Operations, Supply Chain, IT, and Marketing - to ensure seamless program execution.
Added 10 mins ago
Coord-Residency & Fellowship Program
Spartanburg Regional Healthcare System
Spartanburg, SC
This position provides day-to-day management of educational and residency program activities to include administrative support to the Program Director(s), Associate Program Director,…

Customer Service Manager, Airport Customer Experience

Kansas City, MO, United States

Apply on career4.successfactors.com

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Job details

Experience: 2 years experience leading others
Posting language: English

Original job description

Location: [[location]] Cities: [[sfstd_jobLocation_obj]] Requisition ID: [[id]] This job will continue to be posted until at least 11/19/2026. If interested, please apply prior to this date. Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.

• Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities: [[sfstd_jobLocation_obj]]

Requisition ID: [[id]]

Apply on career4.successfactors.com

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Jobs in the United States