Jobs in the United States

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Added 2 mins ago
AI Engineer
Terranova
Berkeley, CA
We're looking for an AI Engineer to help us build smarter, more efficient ways of working across our engineering, manufacturing, and field operations.
Added 8 mins ago
Forward Deploy Engineer Guatemala
Breakmark
NY
Whether you’re already working with agentic AI or are an experienced software engineer ready to focus on it, this role offers the opportunity to take systems from initial discovery through…
Added 8 mins ago
Lead Information Systems Security Officer (ISSO) - Post-Quantum Cryptography
Lumen
Dover, DE
Lumen is seeking a Lead Information Security Engineer (ISSO) with deep expertise in Risk Management Framework (RMF) execution and a strong focus on Post-Quantum Cryptography (PQC) strategy,…
Added 8 mins ago
Principal Architect
Lumen
Dover, DE
FinOps Certified Practitioner (FOCP) / FinOps Certified Engineer (FCE) / FinOps Certified Professional (FCP) / FinOps Certified Cloud Practitioner/ FinOps for Containers (FFC)
Added 8 mins ago
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Asset Protection - Agent - Christiana Fashion Center Rack
Nordstrom
Newark, DE
- $24.4 to $25.4 USD / hour
Added 8 mins ago
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Seasonal Customer Service, Stock & Fulfillment - Christiana Fashion Center Rack
Nordstrom
Newark, DE
- $16.55 to $17.25 USD / hour
Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and…
Added 17 mins ago
Manufacturing Engineer
Daifuku Intralogistics America
Hobart, IN
…integrates, and installs a full spectrum of intralogistics solutions to meet client needs. These include leading-edge conveyor and sortation systems, voice- and light-directed order…
Added 19 mins ago
Founding Forward Deployed Engineer (USA)
Pear VC
Palo Alto, CA
- Prior founder, founding engineer or solutions engineering experience
Added 19 mins ago
Quality Assurance Manager (Mgr Quality 3) - 30981
Huntington Ingalls Industries
Pocasset, MA
HII creates advanced unmanned solutions for defense, marine research and commercial applications. Serving customers in more than 30 countries, HII provides design, autonomy, manufacturing,…
Added 19 mins ago
Quality Engineer II
Honeywell Technologies
Acton, MA
As a Quality Engineer II here at Honeywell, you will play a crucial role in ensuring the quality and reliability of our products through rigorous testing, analysis, and process…
Added 19 mins ago
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HVAC Sales Engineer
Carrier
Canton, MA
- $64,500 to $129,500 USD / year
We are seeking an established HVAC Sales Engineer . You will market and sell Carrier Applied and Industrial HVAC products and solutions to current and potential customers within your region.
Added 20 mins ago
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2026 Process Engineer Co-op - Adv Degree (Gloucester, MA)
Applied Materials
Gloucester, MA
- $41 to $50 USD / hour
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.…
Added 20 mins ago
Principal Engineer, System Planning (Hybrid Schedule)
Eversource Energy
Westwood, MA
…Eversource Transmission System Planning team as a Principal Engineer. This critical role provides technical leadership, conducts complex system planning studies, elicits ideas for the…
Added 20 mins ago
Lead, IPTL Software Engineer (Optical Space Systems) : Sign-on bonus ($30K max)
L3Harris
Wilmington, MA
…always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national…
Added 20 mins ago
Sr Spec, Integration & Test Engineering
L3Harris
Wilmington, MA
…always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national…
Added 20 mins ago
Associate, Integration & Test Engineering
L3Harris
Wilmington, MA
…always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national…
Added 20 mins ago
Test Engineer, New College Graduate, (Teradyne, North Reading, MA)
Teradyne
North Reading, MA
Seeking a Test Engineer to fill an opportunity in the New Products Introduction Pilot Line department with a primary focus on supporting the Silicon Photonics market. This is the perfect…
Added 20 mins ago
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Retail Sales Floor Support & Stock - Colony Place Rack
Nordstrom
Plymouth, MA
- $18.15 to $18.85 USD / hour
Added 20 mins ago
Civil/Structural Engineer
Leidos
Framingham, MA
The Leidos Energy helps solve utilities’ complex challenges through our full life-cycle, performance-based solutions. Our services include engineering, planning, project management,…
Added 20 mins ago
Software Engineer Co-op (January 2027)
RTX Corporation
marlborough, MA
…4000+ software engineers design, develop, and build innovative solutions for our customers. Join our fast-paced agile teams on the leading edge of…
Added 20 mins ago
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Sr. Principal Integration Engineer - Cloud Solutions
Fresenius Medical Care
Waltham, MA
- $137,000 to $229,000 USD / year
The Principal Azure Cloud Solutions Engineer serves as a senior technical authority responsible for designing, implementing, and improving secure, scalable, and resilient solutions on…
Added 20 mins ago
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Cybersecurity Architect
Fresenius Medical Care
Waltham, MA
- $137,000 to $229,000 USD / year
Work closely with engineering, operations, and security specialists to ensure adequate security solutions and controls are in place throughout all IT systems and platforms to mitigate…
Added 20 mins ago
Software Engineer (Secret) (4611)
SMX
Boston, MA
…activities, primarily with AWS, but familiarity with multi-cloud solutions (Azure, Google, and Oracle) is important. Will contribute to the overall strategic vision and integrate a broad…
Added 20 mins ago
Cloud Systems Engineer (Secret) (4496)
SMX
Boston, MA
…activities, primarily with AWS, but familiarity with multi-cloud solutions (Azure, Google, and Oracle), and Commercial Cloud Enterprise (C2E) classified cloud migration and deployments is…
Added 20 mins ago
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Engineering Intern Summer 2027 - Candidates Attending 2026 SHPE National Convention
Medtronic
Boston, MA · Newton, MA
- $26.5 to $45.25 USD / hour

Customer Engineer / Senior Customer Engineer

Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.

Job Description

Roles & Responsibilities Technical Support & Issue Management

Handle initial technical inquiries and FAQs; manage the end-to-end trouble ticket lifecycle including creation, tracking, and following established escalation processes.
Support the setup, configuration, and maintenance of CPEs such as 5G FWA, RG, Wi-Fi Routers, Extenders, and Mesh systems.
Utilize network analysis tools (e.g., Wireshark) to diagnose and resolve network faults.
Propose solutions for unprecedented problems or unexpected situations by adapting established procedures to specific customer environments.
Able to develop and implement test plans for CPE
Strong background in Quality Assurance for both Hardware and Software
Software Background would include understanding how to test and validation CPE (Customer Premise Equipment) including Fiber, DOCSIS and WLAN connected devices
Hardware Background with background in Failure Analysis with a primary goal to be able to diagnose returned, field-failed, or prototype CPE devices to determine how and why they failed (component burn-out, solder joint cracking, thermal stress, ESD damage, or software/firmware crash).

Technical Knowledge Application

Apply foundational networking concepts (TCP/IP, DHCP, NAT, VLAN) to solve daily technical challenges.
Maintain a solid understanding of 5G NR protocols, Wi-Fi 7/8, PON (GPON/XGS-PON), and DOCSIS basics.
Strong understanding of Wi-Fi Router, Access Point and Mesh Network hardware architecture
Well versed in Open Software Development Platforms (prpl/RDK-B/OpenWRT)
Strong Hardware Background in Embedded Systems (Residential GW, WiFi, Qualcomm, Broadcom, MediaTek, Maxlinear, etc.)
Identify process improvement areas by integrating best practices and understanding cross-discipline engineering procedures.

Collaboration & Communication

Communicate technical issues clearly to development teams for timely resolution and firmware updates.
Share customer requirements and market feedback with Sales and Business Development (BD) teams to support product evolution.
Translate complex technical information into clear, actionable insights for diverse stakeholders and provide informal guidance to junior team members.

Qualifications & Level Expectations

Education: Bachelor’s degree in electrical engineering, Computer Science, or a related field.
Execution: Familiar with engineering procedures follows prescribed guidelines to complete tasks while actively seeking coaching to expand technical and business knowledge.
Accountability: Accountable for individual contributions and the high quality of first-level support provided to customers.

Technical Requirements Summary

Wireless & Broadband: Foundational knowledge of Wi-Fi 7/8, 5G NR, PON, and DOCSIS architectures.
Performance & Diagnostic Tools: Proficiency in using Iperf or IxChariot for network performance testing and Wireshark for packet analysis.
Networking Protocol: Solid understanding of the TCP/IP stack and related network protocols.
Documentation: Strong writing skills for maintaining technical guides, FAQs, and internal knowledge bases.

Education Bachelor Work Experience

Language

Skills Communication & Collaboration: Capable of effective communication with clients and internal teams to ensure smooth technical support., Customer Orientation: Centered on customer needs, providing high-quality technical support., Learning & Innovation: Continuously learning new technologies and applying them to technical support and problem-solving., Problem-Solving: Ability to quickly identify and resolve technical issues., Technical Proficiency: In-depth understanding of the technical principles and operational methods of network communication equipment.

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More about this job

Skills

Technical support
Wireshark
Quality assurance
Firmware
DHCP
Software development
Embedded systems
Process improvement
Collaboration
Communication skills
Sales
Electrical engineering
Computer science
Coaching
Business knowledge
Documentation
Problem solving

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