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Added 2 hours ago
Customer Engineer / Senior Customer Engineer
Dallas, TX
Strong background in Quality Assurance for both Hardware and Software
Added 2 hours ago
Associate Device Software Engineer - Irvine, CA
Military Spouse Jobs & VetJobs
United States
The Associate Device Software Engineer contributes to the development and lifecycle support of software for hardware-integrated, regulated medical devices and associated engineering tools.…
Added 5 hours ago
Senior Embedded Software Engineer, Platform Software
Lucid Motors
Newark, CA
Overview: As a Senior Software Engineer specializing in Platform Software, you will play a pivotal role in designing and developing sophisticated platform software for multiple electronic…
Added 5 hours ago
SYSTEMS ENGINEER / ARCHITECT
Victor, NY
The Systems Engineer / Architect will work closely with software engineering, hardware engineering, product owners, program management, development partners, and other product stakeholders…
Added 5 hours ago
O
Principal AI Agent / Software Engineer- Nashville
Oracle
Nashville, TN
- $114,600 to $234,600 USD / year
The Principal AI Agent / Software Engineer is a Senior Staff-level, hands-on technical leadership role responsible for defining, building, and operating next-generation AI systems on Oracle…
Added 5 hours ago
O
Senior Application Software Engineer
Oracle
Nashville, TN
- $86,100 to $187,000 USD / year
Ability to develop embedded systems and balance hardware and software for performance.
Added 6 hours ago
Senior Instrument & Controls Engineer
Westinghouse Electric Company, LLC
Warrendale, OR
As a Senior Instrumentation & Controls Engineer you will perform integrated testing activities on Safety Instrumentation and Control (I&C) Systems for Commercial Nuclear Plant equipment.…
Added 6 hours ago
TT
Senior Control Electronics Engineer
True Talent Solutions Partners
Rio Rancho, NM
- $150,000 to $200,000 USD / year
…with guidance, navigation and control, avionics, and flight software…
Added 6 hours ago
Senior Electrical Engineer- PCBA Designer
ASML US, LP. (US30)
San Diego, CA
As Senior Electrical Engineer - PCBA Design Engineer, you’ll:
Added 6 hours ago
Deputy Node Lead
Panthalassa
Portland, OR
Prior experience as an engineering leader, integrated product team lead, or senior technical program or systems leader on electrical, embedded software, controls, autonomy, or softwar
Added 6 hours ago
Senior Engineer - Firmware Engineer
MSI - (Marvell Semiconductor Inc.) US
Santa Clara, CA
We are looking for technology passionate engineers with focus on execution and quality to help innovate and develop highly scalable and distributed embedded network software.
Added 7 hours ago
Software Development Engineer, Eva Development Team
Amazon Data Services, Inc.
Bellevue, WA
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with…
Added 7 hours ago
Senior Software Engineer
Orion Sleep
San Francisco, CA
This is a full-time on-site role located in San Francisco for a Distributed Systems Engineer, IoT. You will be responsible for scaling our MQTT infrastructure, owning major architecture…
Added 7 hours ago
Senior Controls Engineer
Parallel Systems
Los Angeles, CA
Parallel is seeking a Senior Controls Engineer with deep expertise in control systems development to join our engineering team. This role focuses on modeling, simulating, and designing the…
Added 7 hours ago
Principal Software Engineer
Pearson
Hoboken, NJ
This is a hands-on engineering role, not an architecture role. You will not be embedded in a single team; you will work across the platform on initiatives and technical problems that matter…
Added 8 hours ago
KL
Senior Software Engineer
Kaizen Labs
New York, NY · Washington, DC, DC
- $180,000 to $260,000 USD / year
Kaizen powers America’s application layer. We replace the legacy systems federal agencies run on with modern software, built with craft. The ticketing platform a resident uses to visit a…
Added 8 hours ago
AI
Senior Embedded Software Engineer - Firmware
Applied Intuition
Sunnyvale, CA
- $187,075 to $253,000 USD / year
- Integrate vendor components across multiple controllers and subsystems within a safety-critical software architecture, ensuring reliable communication over hardware interfaces.
Added 8 hours ago
O
Senior Core Infrastructure Engineer- Nashville,TN
Oracle
Concord, NH
- $79,200 to $209,500 USD / year
Oracle Cloud Infrastructure is seeking Senior Infrastructure Engineers to design, build, and operate the high-performance virtual networking dataplane that underpins OCI gateway services.…
Added 8 hours ago
O
Principal AI Agent / Software Engineer- Nashville
Oracle
Concord, NH
- $114,600 to $234,600 USD / year
The Principal AI Agent / Software Engineer is a Senior Staff-level, hands-on technical leadership role responsible for defining, building, and operating next-generation AI systems on Oracle…
Added 8 hours ago
Staff Electrical Engineer Multiport NPD
Intuitive
Sunnyvale, CA
We are seeking a Senior Electrical Engineer to contribute towards complex mixed signal designs for next-generation surgical robotic systems. The person in this position will work closely…
Added 8 hours ago
Senior Software Engineer, Firmware
NVIDIA USA
CA
NVIDIA Networking Unit is looking for an experienced firmware/software engineer proficient in C and C++ programming to join our team that works on NVIDIA NIC/DPU/Switches. You will be…
Added 8 hours ago
O
Senior Systems Software Engineer
Oracle
Nashville, TN
- $102,300 to $209,500 USD / year
…Participates in schematic/board reviews to surface firmware/software implications; supports early bring-up with targeted…
Added 8 hours ago
O
Senior Core Infrastructure Engineer
Oracle
Nashville, TN
- $79,200 to $209,500 USD / year
As a Core Infrastructure Software Engineer, you will:
Added 8 hours ago
O
Senior Application Software Engineer
Oracle
United States
- $86,100 to $187,000 USD / year
…Record (EHR) platform. We are seeking a highly skilled Principal Software Engineer to join our Clinical Applications Engineering team focused on modernizing provider workflows, inbox…
Added 8 hours ago
Senior Flight Software Engineer
Planet
San Francisco, CA
Planet’s Flight Software Team is responsible for all of the embedded software that powers our diverse fleet of Superdove, Skysat, Pelican, and Tanager satellites. The software we build and…

Customer Engineer / Senior Customer Engineer

Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.

Job Description

Roles & Responsibilities Technical Support & Issue Management

Handle initial technical inquiries and FAQs; manage the end-to-end trouble ticket lifecycle including creation, tracking, and following established escalation processes.
Support the setup, configuration, and maintenance of CPEs such as 5G FWA, RG, Wi-Fi Routers, Extenders, and Mesh systems.
Utilize network analysis tools (e.g., Wireshark) to diagnose and resolve network faults.
Propose solutions for unprecedented problems or unexpected situations by adapting established procedures to specific customer environments.
Able to develop and implement test plans for CPE
Strong background in Quality Assurance for both Hardware and Software
Software Background would include understanding how to test and validation CPE (Customer Premise Equipment) including Fiber, DOCSIS and WLAN connected devices
Hardware Background with background in Failure Analysis with a primary goal to be able to diagnose returned, field-failed, or prototype CPE devices to determine how and why they failed (component burn-out, solder joint cracking, thermal stress, ESD damage, or software/firmware crash).

Technical Knowledge Application

Apply foundational networking concepts (TCP/IP, DHCP, NAT, VLAN) to solve daily technical challenges.
Maintain a solid understanding of 5G NR protocols, Wi-Fi 7/8, PON (GPON/XGS-PON), and DOCSIS basics.
Strong understanding of Wi-Fi Router, Access Point and Mesh Network hardware architecture
Well versed in Open Software Development Platforms (prpl/RDK-B/OpenWRT)
Strong Hardware Background in Embedded Systems (Residential GW, WiFi, Qualcomm, Broadcom, MediaTek, Maxlinear, etc.)
Identify process improvement areas by integrating best practices and understanding cross-discipline engineering procedures.

Collaboration & Communication

Communicate technical issues clearly to development teams for timely resolution and firmware updates.
Share customer requirements and market feedback with Sales and Business Development (BD) teams to support product evolution.
Translate complex technical information into clear, actionable insights for diverse stakeholders and provide informal guidance to junior team members.

Qualifications & Level Expectations

Education: Bachelor’s degree in electrical engineering, Computer Science, or a related field.
Execution: Familiar with engineering procedures follows prescribed guidelines to complete tasks while actively seeking coaching to expand technical and business knowledge.
Accountability: Accountable for individual contributions and the high quality of first-level support provided to customers.

Technical Requirements Summary

Wireless & Broadband: Foundational knowledge of Wi-Fi 7/8, 5G NR, PON, and DOCSIS architectures.
Performance & Diagnostic Tools: Proficiency in using Iperf or IxChariot for network performance testing and Wireshark for packet analysis.
Networking Protocol: Solid understanding of the TCP/IP stack and related network protocols.
Documentation: Strong writing skills for maintaining technical guides, FAQs, and internal knowledge bases.

Education Bachelor Work Experience

Language

Skills Communication & Collaboration: Capable of effective communication with clients and internal teams to ensure smooth technical support., Customer Orientation: Centered on customer needs, providing high-quality technical support., Learning & Innovation: Continuously learning new technologies and applying them to technical support and problem-solving., Problem-Solving: Ability to quickly identify and resolve technical issues., Technical Proficiency: In-depth understanding of the technical principles and operational methods of network communication equipment.

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More about this job

Skills

Technical support
Wireshark
Quality assurance
Firmware
DHCP
Software development
Embedded systems
Process improvement
Collaboration
Communication skills
Sales
Electrical engineering
Computer science
Coaching
Business knowledge
Documentation
Problem solving

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