Jobs in the United States

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Added 4 mins ago
CMC Mechanical Analysis Lead Engineer
GE Aerospace
Dover, DE
The Lead Engineer will be responsible for supporting and leading mechanical analysis projects for CMC hot section hardware and/or interfacing metallic components with specific focus on…
Added 17 mins ago
Hardware Architecture Manager
Ford Motor Company
Dearborn, MI
Champion “Engineer as Designer,” strengthening CATIA/3DX, CAE, and ADAMS MBD proficiency.
Added 17 mins ago
CMC Mechanical Analysis Lead Engineer
GE Aerospace
Detroit, MI
The Lead Engineer will be responsible for supporting and leading mechanical analysis projects for CMC hot section hardware and/or interfacing metallic components with specific focus on…
Added 36 mins ago
Senior Principal Systems Engineer (Electromagnetic Environmental Effects (E3))
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for a Senior Principal Systems Engineer (Electromagnetic Environmental Effects (E3)) to join our team of qualified, diverse individuals…
Added 44 mins ago
Full Stack Developer (Python / Java / Angular / AWS)
Ignite IT
Remote, United States
Ignite IT is seeking a Senior Full Stack Developer to support the U.S. Customs and Border Protection (CBP) in developing and modernizing enterprise applications that improve operational…
Added 1 hour ago
J
SR R&D/PRODUCT DVL ENGINEER
Jobgether
Remote, United States
- $115,000 to $145,000 USD / year
The Senior R&D/Product Development Engineer will drive the electrical design, simulation, and validation of high-speed connectivity products for data centers and wireless infrastructure. As…
Added 1 hour ago
Sr. Software Engineer – Payment*
Cotiviti
South Jordan, UT
Opening available for Senior Software Engineer - Payment at Cotiviti, Inc. in South Jordan, UT.
Added 1 hour ago
Senior Electrical Engineer
QinetiQ
Devens, MA
As a Senior Electrical Engineer at QinetiQ, you will be working hands-on to design, build, and troubleshoot mission-critical electronic systems for defense customers. Your work will span…
Added 1 hour ago
Senior Electrical Engineer
QinetiQ
Devens, MA
As a Senior Electrical Engineer at QinetiQ, you will be working hands-on to design, build, and troubleshoot mission-critical electronic systems for defense customers. Your work will span…
Added 2 hours ago
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Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
AECOM is seeking to hire a highly skilled Senior Mechanical Engineer for the Data Center and Mission Critical team for our east region. The ideal candidate for this position should be…
Added 2 hours ago
A
Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
AECOM is seeking to hire a highly skilled Senior Mechanical Engineer for the Data Center and Mission Critical team for our east region. The ideal candidate for this position should be…
Added 2 hours ago
A
Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
AECOM is seeking to hire a highly skilled Senior Mechanical Engineer for the Data Center and Mission Critical team for our east region. The ideal candidate for this position should be…
Added 2 hours ago
A
Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
AECOM is seeking to hire a highly skilled Senior Mechanical Engineer for the Data Center and Mission Critical team for our east region. The ideal candidate for this position should be…
Added 2 hours ago
Staff Power Electronics Controls Engineer
Trystar Inc
Merrimack, NH
Trystar’s team members are our most important asset. We are looking for a Staff Power Electronics Controls Engineer to own the control strategy, modelling, simulation, and verification that…
Added 2 hours ago
Engineer or Principal Engineer Subsystems Electrical
Northrop Grumman
Whiteman Air Force Base, MO
Northrop Grumman Aeronautics Systems is seeking an Electrical Engineer or Principal Electrical Engineer to join our B2 Vehicle Engineering Subsystems and Modifications team. This position…
Added 3 hours ago
CMC Mechanical Analysis Lead Engineer
GE Aerospace
Denver, CO · Lafayette, CO · Longmont, CO
The Lead Engineer will be responsible for supporting and leading mechanical analysis projects for CMC hot section hardware and/or interfacing metallic components with specific focus on…
Added 3 hours ago
Manufacturing Engineering, Subassemblies
Vast
Long Beach, CA
4-6+ years of experience for Senior Manufacturing Engineer
Added 3 hours ago
Manufacturing Engineering, Structures
Vast
Long Beach, CA
4-6+ years of experience for Senior Manufacturing Engineer
Added 3 hours ago
Manufacturing Engineering, ECLSS
Vast
Long Beach, CA
4-6+ years of experience for Senior Manufacturing Engineer
Added 3 hours ago
Integration Engineer, Fluid Systems Test
Vast
Long Beach, CA
4-6+ years of experience for Senior Manufacturing Engineer
Added 3 hours ago
Integration Engineer, Avionics Test
Vast
Long Beach, CA
4-6+ years of experience for Senior Manufacturing Engineer
Added 3 hours ago
Integration Build Engineer
Vast
Long Beach, CA
4-6+ years of experience for Senior Manufacturing Engineer
Added 3 hours ago
Controls & Automation Engineer
Vast
Long Beach, CA
4-6+ years of experience for Senior Manufacturing Engineer
Added 4 hours ago
O
Senior Reliability Engineer - Mechanical (Nashville, TN on-site)
Oracle
Jefferson City, MO
- $126,200 to $264,100 USD / year
As a Senior Reliability Engineer - Mechanical , you will lead mechanical reliability strategy and improvement efforts for mission-critical cooling systems supporting OCI data centers. This…
Added 4 hours ago
Senior Test Engineer, Lunar
Vast
Long Beach, CA
Vast is looking for a Senior Test Engineer to support our Lunar Program, reporting to the Senior Vice President, Lunar Programs. As the first dedicated test hire on the program, you will be…

Customer Engineer / Senior Customer Engineer

Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.

Job Description

Roles & Responsibilities Technical Support & Issue Management

Handle initial technical inquiries and FAQs; manage the end-to-end trouble ticket lifecycle including creation, tracking, and following established escalation processes.
Support the setup, configuration, and maintenance of CPEs such as 5G FWA, RG, Wi-Fi Routers, Extenders, and Mesh systems.
Utilize network analysis tools (e.g., Wireshark) to diagnose and resolve network faults.
Propose solutions for unprecedented problems or unexpected situations by adapting established procedures to specific customer environments.
Able to develop and implement test plans for CPE
Strong background in Quality Assurance for both Hardware and Software
Software Background would include understanding how to test and validation CPE (Customer Premise Equipment) including Fiber, DOCSIS and WLAN connected devices
Hardware Background with background in Failure Analysis with a primary goal to be able to diagnose returned, field-failed, or prototype CPE devices to determine how and why they failed (component burn-out, solder joint cracking, thermal stress, ESD damage, or software/firmware crash).

Technical Knowledge Application

Apply foundational networking concepts (TCP/IP, DHCP, NAT, VLAN) to solve daily technical challenges.
Maintain a solid understanding of 5G NR protocols, Wi-Fi 7/8, PON (GPON/XGS-PON), and DOCSIS basics.
Strong understanding of Wi-Fi Router, Access Point and Mesh Network hardware architecture
Well versed in Open Software Development Platforms (prpl/RDK-B/OpenWRT)
Strong Hardware Background in Embedded Systems (Residential GW, WiFi, Qualcomm, Broadcom, MediaTek, Maxlinear, etc.)
Identify process improvement areas by integrating best practices and understanding cross-discipline engineering procedures.

Collaboration & Communication

Communicate technical issues clearly to development teams for timely resolution and firmware updates.
Share customer requirements and market feedback with Sales and Business Development (BD) teams to support product evolution.
Translate complex technical information into clear, actionable insights for diverse stakeholders and provide informal guidance to junior team members.

Qualifications & Level Expectations

Education: Bachelor’s degree in electrical engineering, Computer Science, or a related field.
Execution: Familiar with engineering procedures follows prescribed guidelines to complete tasks while actively seeking coaching to expand technical and business knowledge.
Accountability: Accountable for individual contributions and the high quality of first-level support provided to customers.

Technical Requirements Summary

Wireless & Broadband: Foundational knowledge of Wi-Fi 7/8, 5G NR, PON, and DOCSIS architectures.
Performance & Diagnostic Tools: Proficiency in using Iperf or IxChariot for network performance testing and Wireshark for packet analysis.
Networking Protocol: Solid understanding of the TCP/IP stack and related network protocols.
Documentation: Strong writing skills for maintaining technical guides, FAQs, and internal knowledge bases.

Education Bachelor Work Experience

Language

Skills Communication & Collaboration: Capable of effective communication with clients and internal teams to ensure smooth technical support., Customer Orientation: Centered on customer needs, providing high-quality technical support., Learning & Innovation: Continuously learning new technologies and applying them to technical support and problem-solving., Problem-Solving: Ability to quickly identify and resolve technical issues., Technical Proficiency: In-depth understanding of the technical principles and operational methods of network communication equipment.

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More about this job

Skills

Technical support
Wireshark
Quality assurance
Firmware
DHCP
Software development
Embedded systems
Process improvement
Collaboration
Communication skills
Sales
Electrical engineering
Computer science
Coaching
Business knowledge
Documentation
Problem solving

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