Jobs in the United States

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Added 1 min ago
AN
PRODUCTION CONTROLLER (CONSTRUCTION)
Air National Guard Units
Hickam AFB, HI
- $64,438 to $83,774 USD / year
…facilities and Real Property Installed Equipment (RPIE) for Civil Engineer (CE) functions on the installation or assigned Geographical Separated Units. The position manages deployment and…
Added 1 min ago
VH
Diagnostic Radiologic Technologist (Magnetic Resonance Imaging)
Veterans Health Administration
Gainesville, FL
- $72,943 to $94,831 USD / year
Report all equipment failures to the bio-medical engineer, PACS administrator, supervisor, lead and/or co-workers in a timely manner.
Added 1 min ago
UA
Electrical Engineer (Reliability Compliance)
U.S. Army Corps of Engineers
Pomeroy, WA
- $104,502 to $127,443 USD / year
Basic Requirement for an Electrical Engineer (Reliability Compliance) position:
Added 4 mins ago
AE
SUPERVISORY GENERAL ENGINEER
Air Education and Training Command
Laughlin AFB, TX
- $125,776 to $163,514 USD / year
The primary purpose of this position is: To exercise second level supervisory and managerial authorities over the Engineering Flight in the 47th Civil Engineer Squadron.
Added 4 mins ago
VH
Healthcare Engineer
Veterans Health Administration
Battle Creek, MI
- $58,193 to $129,225 USD / year
The Battle Creek VA Medical Center is recruiting for a Healthcare Engineer. The Healthcare Engineer will function under the Facilities Management Service.
Added 4 mins ago
Designer/Engineer – Substation Engineering Contractor Oversight
Southern Company
Atlanta, GA · GA · Forest Park, GA
Bachelor's Degree in Engineering (ABET Accredited) (Engineer)
Added 6 mins ago
AF
COMPUTER ENGINEER/COMPUTER SCIENTIST-DIRECT HIRE AUTHORITY
Air Force Materiel Command
Holloman AFB, NM · Arnold AFB, TN · Nellis AFB, NV · Hill AFB, UT · Eglin AFB, FL · Edwards AFB, CA
- $89,508 to $138,370 USD / year
…maintain various forms of engineering and technical guidance, engineer reviews, and technical justifications, such as, procedures, checklists, engineering and analysis tools, special…
Added 10 mins ago
JA
GENERAL ENGINEER
Joint Activities
Doral, FL
- $133,953 to $174,144 USD / year
About the Position: The incumbent will serve as a General Engineer at the Logistics Directorate of SOUTHCOM in Miami, FL.
Added 10 mins ago
VH
Healthcare Engineer-Project Engineer
Veterans Health Administration
Miami, FL
- $103,225 to $134,195 USD / year
The position serves as a Project Engineer at the Bruce W. Carter VA Medical Center in Miami, Florida. This position performs project planning, produces designs, manages designs, manages…
Added 10 mins ago
UA
Supervisory Staff Administrator
U.S. Army Reserve Command
Marina, CA
- $92,433 to $120,157 USD / year
About the Position: This is a Military Technician position with the 416th Engineer Command. Engineer Battalion, 301 Maneuver Enhancement Brigade located in Marina, CA.
Added 10 mins ago
VH
Healthcare Engineer
Veterans Health Administration
Oklahoma City, OK
- $120,085 to $156,112 USD / year
The Oklahoma City VA Health Care System is recruiting for one Healthcare Engineer within the Facilities Management Service at the Oklahoma City, OK location.
Added 10 mins ago
NS
DISTINGUISHED SCIENTIST/ENGINEER FOR UNDERSEA WEAPONS PRODUCTION AND SUSTAINMENT TECHNOLOGIES
Naval Sea Systems Command
Keyport, WA
- $191,227 to $209,600 USD / year
You will serve as Distinguished Scientist/Engineer for Undersea Weapons Production and Sustainment Technologies, providing authoritative advice to a wide range of national and international…
Added 10 mins ago
VH
Healthcare Engineer
Veterans Health Administration
Oklahoma City, OK
- $120,085 to $156,112 USD / year
The Oklahoma City VA Health Care System is recruiting for one Healthcare Engineer within the Facilities Management Service at the Oklahoma City, OK location.
Added 13 mins ago
VH
Biomedical Equipment Support Specialist
Veterans Health Administration
Columbia, MO
- $48,719 to $116,113 USD / year
Demonstrated Knowledge, Skills, and Abilities (KSAs):
Added 13 mins ago
MD
General Engineer
Missile Defense Agency
Dahlgren, VA · Fort Belvoir, VA
- $102,415 to $158,322 USD / year
…The incumbent will be responsible for serving as a General Engineer for The Engineering Directorate supporting Aegis-based…
Added 14 mins ago
Cyber Security Engineer III
First Citizens Bank
Raleigh, NC
…security issues or incidents as they arise. Maintains a strong knowledge of industry practices, technology, and evolving threats in order to enhance defenses for the Bank’s information…
Added 18 mins ago
VH
Supervisory Biomedical Engineer (Clinical)
Veterans Health Administration
North Little Rock, AR
- $106,437 to $138,370 USD / year
This Supervisory Biomedical Engineer position serves as the Deputy Chief Biomedical Engineer and is responsible for the professional and administrative management of the Clinical…
Added 18 mins ago
DC
Interdisciplinary Engineer
Defense Contract Management Agency
Fort Eustis, VA
- $90,838 to $118,092 USD / year
To qualify for an Interdisciplinary Engineer, your resume and supporting documentation must support:
Added 18 mins ago
NS
NAVAL ARCHITECT
Naval Sea Systems Command
Newport News, VA
- $90,838 to $118,092 USD / year
…experience must demonstrate the following: As a professional engineer or naval architect, providing technical guidance for shipbuilding design (e.g. ship stability, weight control,…
Added 19 mins ago
Process Control Engineer
Envalior
Gastonia, NC
Knowledge of relevant process control software and tools.
Added 20 mins ago
US
ENGINEERING TECHNICIAN (JOB PLANNING LEADER)
United States Fleet Forces Command
Portsmouth, VA
- $90,838 to $118,092 USD / year
…221), Process Controls Division (Code 220), Office of the Chief Engineer (Code 240), Engineering and Planning Department (Code 200) of NORFOLK NAVAL…
Added 20 mins ago
UA
Supervisory Civil Engineer (Hydraulics)
U.S. Army Corps of Engineers
Pittsburgh, PA
- $110,047 to $143,062 USD / year
…civil works infrastructure. | Manages and oversees Architect-Engineer (A-E) and technical service contracts; develops scopes of work, monitors budgets, controls engineering schedules, and…
Added 23 mins ago
UC
Civil Engineer
U.S. Coast Guard
Yorktown, VA
- $90,838 to $118,092 USD / year
This vacancy is for a GS-0810-12, Civil Engineer located in the Department of Homeland Security, U.S. Coast Guard, TRACEN YORKTOWN DESIGN AND CONSTRUCTION BRANCH in YORKTOWN, Virginia.
Added 23 mins ago
UA
General Engineer
U.S. Army Military District of Washington
Fort McNair, DC
- $121,785 to $158,322 USD / year
About the Position: US ARMY MILITARY DIST OF WASHINGTON DCS G/J4 ENGINEER DIV FORT MCNAIR, DCDuties
Added 28 mins ago
VH
Supervisory Healthcare Engineer (Deputy)
Veterans Health Administration
Long Beach, CA
- $153,663 to $199,765 USD / year
…electrical engineering, mechanical engineering, structural engineer, environmental engineering, and fire safety and safety…

Customer Engineer / Senior Customer Engineer

Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.

Job Description

Roles & Responsibilities Technical Support & Issue Management

Handle initial technical inquiries and FAQs; manage the end-to-end trouble ticket lifecycle including creation, tracking, and following established escalation processes.
Support the setup, configuration, and maintenance of CPEs such as 5G FWA, RG, Wi-Fi Routers, Extenders, and Mesh systems.
Utilize network analysis tools (e.g., Wireshark) to diagnose and resolve network faults.
Propose solutions for unprecedented problems or unexpected situations by adapting established procedures to specific customer environments.
Able to develop and implement test plans for CPE
Strong background in Quality Assurance for both Hardware and Software
Software Background would include understanding how to test and validation CPE (Customer Premise Equipment) including Fiber, DOCSIS and WLAN connected devices
Hardware Background with background in Failure Analysis with a primary goal to be able to diagnose returned, field-failed, or prototype CPE devices to determine how and why they failed (component burn-out, solder joint cracking, thermal stress, ESD damage, or software/firmware crash).

Technical Knowledge Application

Apply foundational networking concepts (TCP/IP, DHCP, NAT, VLAN) to solve daily technical challenges.
Maintain a solid understanding of 5G NR protocols, Wi-Fi 7/8, PON (GPON/XGS-PON), and DOCSIS basics.
Strong understanding of Wi-Fi Router, Access Point and Mesh Network hardware architecture
Well versed in Open Software Development Platforms (prpl/RDK-B/OpenWRT)
Strong Hardware Background in Embedded Systems (Residential GW, WiFi, Qualcomm, Broadcom, MediaTek, Maxlinear, etc.)
Identify process improvement areas by integrating best practices and understanding cross-discipline engineering procedures.

Collaboration & Communication

Communicate technical issues clearly to development teams for timely resolution and firmware updates.
Share customer requirements and market feedback with Sales and Business Development (BD) teams to support product evolution.
Translate complex technical information into clear, actionable insights for diverse stakeholders and provide informal guidance to junior team members.

Qualifications & Level Expectations

Education: Bachelor’s degree in electrical engineering, Computer Science, or a related field.
Execution: Familiar with engineering procedures follows prescribed guidelines to complete tasks while actively seeking coaching to expand technical and business knowledge.
Accountability: Accountable for individual contributions and the high quality of first-level support provided to customers.

Technical Requirements Summary

Wireless & Broadband: Foundational knowledge of Wi-Fi 7/8, 5G NR, PON, and DOCSIS architectures.
Performance & Diagnostic Tools: Proficiency in using Iperf or IxChariot for network performance testing and Wireshark for packet analysis.
Networking Protocol: Solid understanding of the TCP/IP stack and related network protocols.
Documentation: Strong writing skills for maintaining technical guides, FAQs, and internal knowledge bases.

Education Bachelor Work Experience

Language

Skills Communication & Collaboration: Capable of effective communication with clients and internal teams to ensure smooth technical support., Customer Orientation: Centered on customer needs, providing high-quality technical support., Learning & Innovation: Continuously learning new technologies and applying them to technical support and problem-solving., Problem-Solving: Ability to quickly identify and resolve technical issues., Technical Proficiency: In-depth understanding of the technical principles and operational methods of network communication equipment.

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More about this job

Skills

Technical support
Wireshark
Quality assurance
Firmware
DHCP
Software development
Embedded systems
Process improvement
Collaboration
Communication skills
Sales
Electrical engineering
Computer science
Coaching
Business knowledge
Documentation
Problem solving

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