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Added 5 mins ago
Senior Enterprise Engineer - Salesforce Platform (EAA - STP)
Coinbase
Dover, DE
…Salesforce capabilities that power institutional sales, account management, and billing workflows. As a Senior Enterprise Engineer on this team, you'll design and deliver scalable, secure…
Added 5 mins ago
Lead Information Systems Security Officer (ISSO) - Post-Quantum Cryptography
Lumen
Dover, DE
Lumen is seeking a Lead Information Security Engineer (ISSO) with deep expertise in Risk Management Framework (RMF) execution and a strong focus on Post-Quantum Cryptography (PQC) strategy,…
Added 5 mins ago
Principal Architect
Lumen
Dover, DE
…fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and…
Added 5 mins ago
PN
Senior Databricks Engineer
Pacific Northwest National Laboratory
Dover, DE
- $133,100 USD / year
We are seeking an experienced Databricks Engineer to support the design, build, and operation of our enterprise data lakehouse that powers analytics and reporting across PNNL systems. This…
Added 5 mins ago
Lead Information Security Engineer - Red Team
Lumen
Dover, DE
…fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and…
Added 5 mins ago
N
Seasonal Customer Service, Stock & Fulfillment - Christiana Fashion Center Rack
Nordstrom
Newark, DE
- $16.55 to $17.25 USD / hour
Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes
Added 5 mins ago
PN
Data Scientist 3
Pacific Northwest National Laboratory
Dover, DE
- $140,200 USD / year
…complex issues in nuclear science, energy, and environmental…
Added 5 mins ago
Senior Azure Infrastructure Engineer (Remote: US & Canada)
Cytel
Dover, DE
We are seeking a highly skilled and experienced Senior Azure Engineer to join our cloud engineering team. This role is for a hands-on technical contributor who will design, implement,…
Added 5 mins ago
AT
Site Reliability Engineer II
Akamai Technologies, Inc.
Dover, DE
- $95,000 to $171,000 USD / year
As a Site Reliability Engineer II, you will be responsible for:
Added 5 mins ago
Solutions Architect - Nutanix Database Service
Nutanix
Dover, DE
…customer feedback, and partner directly with Nutanix Product Management and Engineering to influence the NDB product…
Added 5 mins ago
Software Engineer III - Python/PySpark/Databricks/AWS
JPMorgan Chase
Wilmington, DE
As an Software Engineer III - Python/PySpark/Databricks/AWS at JPMorgan Chase within the Corporate Sector-Global Finance team, you will be a key member of an agile team, tasked with…
Added 12 mins ago
Senior Enterprise Engineer - Salesforce Platform (EAA - STP)
Coinbase
Pierre, SD
…Salesforce capabilities that power institutional sales, account management, and billing workflows. As a Senior Enterprise Engineer on this team, you'll design and deliver scalable, secure…
Added 12 mins ago
PN
Senior Databricks Engineer
Pacific Northwest National Laboratory
Pierre, SD
- $133,100 USD / year
We are seeking an experienced Databricks Engineer to support the design, build, and operation of our enterprise data lakehouse that powers analytics and reporting across PNNL systems. This…
Added 12 mins ago
PN
Data Scientist 3
Pacific Northwest National Laboratory
Pierre, SD
- $140,200 USD / year
…complex issues in nuclear science, energy, and environmental…
Added 12 mins ago
Senior Azure Infrastructure Engineer (Remote: US & Canada)
Cytel
Pierre, SD
We are seeking a highly skilled and experienced Senior Azure Engineer to join our cloud engineering team. This role is for a hands-on technical contributor who will design, implement,…
Added 12 mins ago
AT
Site Reliability Engineer II
Akamai Technologies, Inc.
Pierre, SD
- $95,000 to $171,000 USD / year
As a Site Reliability Engineer II, you will be responsible for:
Added 12 mins ago
Solutions Architect - Nutanix Database Service
Nutanix
Pierre, SD
…customer feedback, and partner directly with Nutanix Product Management and Engineering to influence the NDB product…
Added 16 mins ago
Quality Assurance Manager (Mgr Quality 3) - 30981
Huntington Ingalls Industries
Pocasset, MA
…closely with Engineering, Operations, Programs, and Supplier Management to ensure our unmanned systems meet their mission‑critical performance, safety, and reliability goals. This team will…
Added 16 mins ago
Quality Engineer II
Honeywell Technologies
Acton, MA
…buildings. Our solutions span fire and life safety, security, energy management, building controls, and connected services that help customers improve operational performance and enhance…
Added 16 mins ago
Project Manager 2 - CC
Pike Corporation
Mansfield, MA
provide meaningful performance related feedback/input to appropriate line management and project team members
Added 16 mins ago
Senior Electrical Engineer
Bristol Myers Squibb
Devens, MA
The Senior Electrical Engineer, Site Infrastructure serves as a technical owner and subject-matter expert for the site's critical electrical infrastructure. This individual will own and…
Added 16 mins ago
Principal Engineer, System Planning (Hybrid Schedule)
Eversource Energy
Westwood, MA
…Eversource Transmission System Planning team as a Principal Engineer. This critical role provides technical leadership, conducts complex system planning studies, elicits ideas for the…
Added 16 mins ago
Sr Spec, Integration & Test Engineering
L3Harris
Wilmington, MA
Mission Payload AI&T Management : Manage major subcontract cost, schedule, and performance and oversee the overall Mission Payload Flight AI&T (Assembly, Integration, and Test) activities.
Added 16 mins ago
M
Equipment / Automation Engineer
ManpowerGroup
Wilmington, MA
- $120 USD / hour
Our client, an advanced manufacturing and automation organization, is seeking an Equipment / Automation Engineer to join their team. As an Equipment / Automation Engineer, you will be part…
Added 16 mins ago
N
Retail Sales Floor Support & Stock - Colony Place Rack
Nordstrom
Plymouth, MA
- $18.15 to $18.85 USD / hour
Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes

Customer Engineer / Senior Customer Engineer

Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.

Job Description

Roles & Responsibilities Technical Support & Issue Management

Handle initial technical inquiries and FAQs; manage the end-to-end trouble ticket lifecycle including creation, tracking, and following established escalation processes.
Support the setup, configuration, and maintenance of CPEs such as 5G FWA, RG, Wi-Fi Routers, Extenders, and Mesh systems.
Utilize network analysis tools (e.g., Wireshark) to diagnose and resolve network faults.
Propose solutions for unprecedented problems or unexpected situations by adapting established procedures to specific customer environments.
Able to develop and implement test plans for CPE
Strong background in Quality Assurance for both Hardware and Software
Software Background would include understanding how to test and validation CPE (Customer Premise Equipment) including Fiber, DOCSIS and WLAN connected devices
Hardware Background with background in Failure Analysis with a primary goal to be able to diagnose returned, field-failed, or prototype CPE devices to determine how and why they failed (component burn-out, solder joint cracking, thermal stress, ESD damage, or software/firmware crash).

Technical Knowledge Application

Apply foundational networking concepts (TCP/IP, DHCP, NAT, VLAN) to solve daily technical challenges.
Maintain a solid understanding of 5G NR protocols, Wi-Fi 7/8, PON (GPON/XGS-PON), and DOCSIS basics.
Strong understanding of Wi-Fi Router, Access Point and Mesh Network hardware architecture
Well versed in Open Software Development Platforms (prpl/RDK-B/OpenWRT)
Strong Hardware Background in Embedded Systems (Residential GW, WiFi, Qualcomm, Broadcom, MediaTek, Maxlinear, etc.)
Identify process improvement areas by integrating best practices and understanding cross-discipline engineering procedures.

Collaboration & Communication

Communicate technical issues clearly to development teams for timely resolution and firmware updates.
Share customer requirements and market feedback with Sales and Business Development (BD) teams to support product evolution.
Translate complex technical information into clear, actionable insights for diverse stakeholders and provide informal guidance to junior team members.

Qualifications & Level Expectations

Education: Bachelor’s degree in electrical engineering, Computer Science, or a related field.
Execution: Familiar with engineering procedures follows prescribed guidelines to complete tasks while actively seeking coaching to expand technical and business knowledge.
Accountability: Accountable for individual contributions and the high quality of first-level support provided to customers.

Technical Requirements Summary

Wireless & Broadband: Foundational knowledge of Wi-Fi 7/8, 5G NR, PON, and DOCSIS architectures.
Performance & Diagnostic Tools: Proficiency in using Iperf or IxChariot for network performance testing and Wireshark for packet analysis.
Networking Protocol: Solid understanding of the TCP/IP stack and related network protocols.
Documentation: Strong writing skills for maintaining technical guides, FAQs, and internal knowledge bases.

Education Bachelor Work Experience

Language

Skills Communication & Collaboration: Capable of effective communication with clients and internal teams to ensure smooth technical support., Customer Orientation: Centered on customer needs, providing high-quality technical support., Learning & Innovation: Continuously learning new technologies and applying them to technical support and problem-solving., Problem-Solving: Ability to quickly identify and resolve technical issues., Technical Proficiency: In-depth understanding of the technical principles and operational methods of network communication equipment.

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More about this job

Skills

Technical support
Wireshark
Quality assurance
Firmware
DHCP
Software development
Embedded systems
Process improvement
Collaboration
Communication skills
Sales
Electrical engineering
Computer science
Coaching
Business knowledge
Documentation
Problem solving

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