Jobs in the United States

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Front Office Manager
Residence Inn by Marriott Big Sky/The Wilson Hotel
Big Sky, MT
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
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Firmware Engineering Intern - Summer 2027
Resideo
Golden Valley, MN
Support the development of firmware using C/C++ for embedded systems and connected devices.
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Firmware Engineering Intern - Summer 2027
Resideo
Aurora, IL
Development of firmware with C/C++ targeting embedded systems and connected devices.
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Health Professions Pathways & Apprenticeship
Carl Sandburg College
Galesburg, IL
Develop and maintain program procedures, tracking systems, and documentation to support apprenticeship participation, student progression, employer engagement, clinical placements, and…
Added just now
Nursing Success Coach
Carl Sandburg College
Galesburg, IL
…collaboratively with nursing faculty, program coordinators, and student support services to identify students who may benefit from additional academic support and to provide individualized…
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Systems Engineer II
Sierra Nevada Corporation
Sparks, NV
…exploration of space, keeping service members safe and creating the systems that keep our world united and sustain our way of living. Join our team! As a Systems Engineer II, you will build…
Added just now
Sr. Systems Engineer
Sierra Nevada Corporation
Sparks, NV
…exploration of space, keeping service members safe and creating the systems that keep our world united and sustain our way of living. Join our team! As a Senior Systems Engineer, you will…
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Systems Engineer II
Sierra Nevada Corporation
Remote, United States
…exploration of space, keeping service members safe and creating the systems that keep our world united and sustain our way of living. Join our team! As a Systems Engineer II, you will build…
Added just now
Systems Engineer II
Sierra Nevada Corporation
Lone Tree, CO
…exploration of space, keeping service members safe and creating the systems that keep our world united and sustain our way of living. Join our team! As a Systems Engineer II, you will build…
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Architect/Project Manager
The Aerospace Corporation
El Segundo, CA · Chantilly, VA
…innovative solutions that span satellite, launch, ground, and cyber systems for defense, civil and commercial customers. When you join our team, you’ll be part of a special collection of…
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Sales Engineer
NetScout
Remote, United States
- $200,000 to $220,000 USD / year
…reaching the revenue goal by providing quality pre-sales technical support and presentations focused on articulating value to the prospective buyer. Represent NETSCOUT Systems as the…
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Resident Services Manager 2
UDR
Frisco, TX
…service, financial, vendor management and personnel processes in support of community operations. Specific intent is to manage the resident relations aspect of the business to ensure…
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Hardware Technician
Emerson
Elyria, OH
…modifying, and improving electronic equipment, assemblies, and systems at the electronic component level. In this role, you will troubleshoot hardware failures, perform root cause analysis,…
Added just now
T
Travel Physical Therapist
TotalMed
Glendale, CA
- $2,226.07 USD / week
Oversee supervising PTAs, support staff (therapy technicians)
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Business Development Manager - PFAS
Waters Corporation
Remote, United States
Pipeline Development, Commercial Execution and Sales Support
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T
Travel Physical Therapist
TotalMed
North Chesterfield, VA
- $2,193.27 USD / week
Oversee supervising PTAs, support staff (therapy technicians)
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Product Repair/Mod Tech B
PDS Defense
San Antonio, TX
Troubleshoot malfunctions in aircraft electrical and environmental systems of moderate difficulty at the organizational or depot maintenance level.
Added just now
ST
Member Service Center Manager
State Teachers' Retirement System
CA
- $7,872 to $9,781 USD / month
Added 1 min ago
UO
Personnel & Financial Coordinator
University of California, Santa Barbara
CA
- $32.29 to $52.97 USD / hour
…and off-campus instructional activities, and instructional support programs. It maintains formal liaison with the Office of the…
Added 1 min ago
CM
Business Analyst IV Claims Operations
Centene Management Company LLC
Remote, United States
- $87,700 to $157,800 USD / year
Lead the support of business initiatives through data analysis, identification of implementation barriers and user acceptance testing of various systems
Added 1 min ago
Support Representative
Jackrabbit Technologies
Remote, United States
The Support Representative serves as a frontline support resource for Jackrabbit clients, providing guidance, troubleshooting assistance, and product support across a wide range of…
Added 1 min ago
Test Foremen
Mission Critical Group
Bay Saint Louis, MS
…quality Mission Critical Group products in a timely manner to support our efforts in being a best-in-class manufacturer. The overall objective of this position is to lead the work of…
Added 1 min ago
RC
Tax Manager
Rise Collective
St. Petersburg, FL
- $125,000 to $135,000 USD / year
Rather than focusing exclusively on annual tax compliance, our approach emphasizes year-round relationships, proactive planning, strategy implementation, and integrated financial support.
Added 1 min ago
US
Director, Alumni Advancement - 142017
UC San Diego/UC San Diego Health
San Diego, CA
- $123,000 to $237,800 USD / year
…our community that increase engagement with and philanthropic support for the university. Together, Advancement's units bring together strategy, partnerships and expertise to support UC San…
Added 1 min ago
VP, Services Operations (Remote)
Trace3
Irvine, CA
…requirements while equipping teams with the tools, data, and financial support necessary to deliver exceptional client experiences. Oversight spans the full lifecycle of professional…

Content Strategist & Writer - Servicing

Remote, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Content Strategy & Writer - Servicing will support RoundPoint Mortgage Servicing LLC. The Content Strategy & Writer owns the strategy, development, and ongoing evolution of customer-facing content across RoundPoint’s omnichannel experience. This role combines strategic thinking with hands-on writing to shape how customers receive, understand, and interact with information across email, SMS, print correspondence, IVR, agent scripting, chat, websites, customer portals, and other channels.

Job Responsibilities:

Content Development and Channel Alignment: Write, edit, and maintain customer-facing content across channels, determining the appropriate message, tone, timing, and presentation to help customers understand what information means, why it matters, and what action they may need to take.
Content Strategy & Experience Ownership: Own the content experience across customer touchpoints, developing content strategies that align customer needs, business objectives, and communication channels. Identify gaps and opportunities to make interactions clearer, more consistent, and easier for customers to navigate.
Plain-Language Communications: Translate complex mortgage servicing concepts, industry terminology, business processes, and regulatory information into clear, concise, customer-friendly language.
Brand Voice and Content Standards: Maintain consistency with established brand standards, voice, tone, and messaging guidelines across all customer communications while adapting content to each channel and audience.
Cross-Functional Partnership: Collaborate with business stakeholders, product managers, technology, operations, compliance, and legal understanding business needs, define communication requirements, develop messaging, and coordinate reviews, approvals, and implementation.
Content Governance and Quality: Maintain content standards, inventories, documentation, and review processes to ensure communication remains accurate, current, accessible, compliant, and consistent throughout their lifecycle.
Performance and Continuous Improvement: Evaluate content effectiveness using available customer feedback, operational insights, analytics, and testing results. Identify opportunities to reduce confusion, address recurring questions, and improve customer understanding and engagement.

Qualifications and Skills:

Bachelor’s degree in communications, English, journalism, marketing, public relations, or a related field preferred.
5+ experience in content development, professional writing, communications, content strategy, or related discipline.
Exceptional writing, editing, proofreading, and communication skills, with the ability to translate complex information into clear, concise, customer-friendly language.
Strong analytical and critical-thinking skills, including the ability to understand business needs, identify communication gaps, and recommend effective messaging approaches.
Strong organizational skills and attention to detail, with the ability to manage competing priorities and work independently.
Understanding of regulatory and compliance considerations in customer communications; mortgage servicing or financial services experience preferred.
Familiarity with digital communications channels, content management systems, and content performance analytics preferred.
Proficiency in Microsoft Word, PowerPoint, and Excel.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

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