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Added 2 mins ago
Systems Analyst IV
TX-HHSC-DSHS-DFPS
AUSTIN, TX
…needs and opportunities to improve business processes through; automation, consolation, efficiency, and provides possible…
Added 5 mins ago
Senior Software Engineer, AI/ML Network Engineering
Cisco Systems, Inc.
Milpitas, CA
Contribute to the development and maintenance of complex software projects with an automation-first mindset.
Added 11 mins ago
Director of Technical SEO
Boca Recovery Center
Remote, United States
Technical Stack: Mastery of GSC, GA4, SQL, and advanced Excel/Google Sheets. Knowledge of Python or AI tools for SEO automation is preferred.
Added 24 mins ago
UO
HVAC Technician
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
…ventilating and air conditioning (HVAC) systems and building automation systems (BAS) in academic buildings. Most of the Campus's building HVAC systems or components are controlled and…
Added 25 mins ago
TG
IT INFRASTRUCTURE SERVICES MANAGER
The GEO Group
Boulder, CO
- $150,000 USD / year
…performance, ensure uptime, streamline software releases, and advance automation through infrastructure as…
Added 28 mins ago
SC
(USA) Asset Protection Associate - All DC/FC - S2
Sam's Club
PERRIS, CA
- $24.4 to $27.9 USD / hour
…can be automated using technology for example robotic process automation artificial intelligence cloudbased…
Added 30 mins ago
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(USA) Senior, Software Engineer
Walmart
SUNNYVALE, CA
- $117,000 to $234,000 USD / year
Added 31 mins ago
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Senior Manager, Quality Assurance Ops Excellence and Resiliency
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
…performance into a prioritized portfolio of process, resilience, automation, and AI transformation…
Added 31 mins ago
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Senior Manager, Audit
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
Drive audit process efficiencies by promoting automation and standardized methodologies.
Added 31 mins ago
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Senior Manager, Operations - Knowledge Management
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
Leverage AI, automation, and process improvements to reduce administrative effort, eliminate rework, and increase speed and quality.
Added 31 mins ago
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Senior Manager, Operations - Associate Experience
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
Leverage technology, AI, and automation to streamline communications production, listening analysis, and reporting without compromising accuracy or human judgment.
Added 31 mins ago
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(USA) Staff, Data Engineer
Walmart
BENTONVILLE, AR
- $110,000 to $220,000 USD / year
Experience designing and deploying scalable data pipelines and automation for data preparation and processing.
Added 31 mins ago
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Manager, Process Improvement
Walmart
BENTONVILLE, AR
- $80,000 to $155,000 USD / year
…additional procedures, identify opportunities for efficiency and automation, and utilize data to determine risk and…
Added 31 mins ago
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Staff, Software Engineer
Walmart
Sunnyvale, CA
- $143,000 to $286,000 USD / year
Proven expertise in cloud-native architecture, including microservices, containers, and automation to ensure scalable and resilient systems.
Added 31 mins ago
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(USA) Staff, Software Engineer
Walmart
BENTONVILLE, AR
- $110,000 to $220,000 USD / year
…suppliers and merchants, the team builds platforms for intelligent automation, including agent orchestration and customer-facing AI solutions. Emphasizing rapid iteration and adaptive…
Added 35 mins ago
BN
Senior Manager - Strategic Financial Planning & Analysis (FP&A)
Blue Nile
Remote, United States
- $145,000 to $170,000 USD / year
Own the development and automation of financial dashboards and reporting tools using Tableau or similar platforms.
Added 35 mins ago
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Sr Manager, CRM
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Remote, United States
- $130,000 to $160,000 USD / year
Develop & execute experimentation plans and testing framework that evolve our automation flows, segmentation, and messaging.
Added 55 mins ago
System Director Sourcing and Procurement
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Marietta, GA
Added 55 mins ago
Lead Software Engineer - AI
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Atlanta, GA
…pipelines, harnesses, agent-based workflows, and intelligent automation. Make and communicate foundational technical decisions in close collaboration with the broader engineering…
Added 57 mins ago
Air Proprietary Senior Tooling Engineer
The Boeing Company
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…and metrology into tooling where applicable; collaborate with automation and controls engineering to deliver integrated…
Added 58 mins ago
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AI Implementation Specialist
Block LLP
Burbank, CA
- $70,000 to $90,000 USD / year
…Implementation Specialist to lead the firm's artificial intelligence and automation initiatives. This role will play a critical part in identifying opportunities to improve efficiency,…
Added 58 mins ago
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AI Developer
Block LLP
Burbank, CA
- $80,000 to $130,000 USD / year
Block LLP is seeking a hands-on AI Developer to design, build, and maintain AI-powered applications, automations, and integrations that improve how our firm operates.
Added 1 hour ago
Sr. Financial Analyst - Tysons, VA
M.C. Dean, Inc
Tysons, VA
…electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient,…
Added 1 hour ago
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Purple Line Infrastructure Operations Center (IOC) Operator (BOC Specialist 2)
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New Carrollton, MD
- $32.54 to $36.6 USD / hour
…electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient,…
Added 1 hour ago
MD
Purple Line Infrastructure Operations Center (IOC) Operator (BOC Specialist 3)
M.C. Dean, Inc
New Carrollton, MD
- $36.31 to $40.84 USD / hour
…electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient,…

Closed listing

Contact Center Technical Lead

Remote, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Contact Center Technical Lead will support RoundPoint Mortgage Servicing LLC. The Contact Center Technology & Engineering Lead provides technical leadership for the design, development, integration, and ongoing support of technologies that enable contact center operations and customer experience. Working closely with Product Management and other cross-functional partners, this individual helps translate business challenges into scalable technical solutions across technologies including Five9, IVR/IVA, custom applications, CRM, Salesforce Marketing Cloud (SFMC), outbound dialing, and integrations with other enterprise systems.

Job Responsibilities:

Lead the design, development, implementation, and support of contact center technology solutions.
Provide technical leadership for platforms and systems supporting contact center operations, including Five9, IVR/IVA technologies, CRM applications, Salesforce Marketing Cloud (SFMC), outbound dialing solutions, and enterprise system integrations.
Partner with Product Management and cross-functional stakeholders to translate business requirements into scalable technical solutions.
Lead and mentor a team of engineers and technical professionals, providing direction, guidance, and performance support.
Establish and promote engineering best practices to ensure solutions are reliable, secure, maintainable, and aligned with organizational objectives.
Oversee system integration efforts and support the ongoing optimization of contact center technologies and related applications.
Evaluate technical approaches and make architecture, design, and implementation recommendations.
Troubleshoot and resolve complex technical issues affecting contact center platforms and integrations.
Contribute directly to technical design, development, testing, deployment, and production support activities as needed.
Ensure compliance with applicable company policies, security standards, and regulatory requirements.
Collaborate with business and technology teams to identify opportunities for process improvement and technology enhancement.
Monitor system performance and support continuous improvement initiatives to improve operational efficiency and customer experience.

Qualifications and Skills:

Bachelor’s degree in computer science, Information Technology, Engineering, or a related field, or equivalent practical experience, required.
8+ years of experience in technology, application development, systems integration, or solution architecture, required.
3+ years of experience leading technical teams, engineering initiatives, or complex technology projects, required.
Strong understanding of contact center technology and operations, required.
Experience designing and implementing solutions involving multiple applications and systems, required.
Experience with APIs, web services, data integration, and application architecture, required.
Hands-on technical background with the ability to review designs, guide developers, and troubleshooting complex issues, required.
Experience supporting business-critical applications and production technology, required.
Strong communication skills and the ability to explain technical concepts to business and operational stakeholders, required.
Experience with Five9 or similar cloud contact center platforms such as NICE CXone, Genesys Cloud, or Amazon Connect, preferred.
Experience with IVR, intelligent virtual assistants, conversational AI, and outbound dialing platforms, preferred.
Experience with mortgage servicing, financial services, or other regulated contact center environments, preferred.
Familiarity with Salesforce Marketing Cloud, CRM systems, and customer communication platforms, preferred.
Experience with Microsoft Azure, cloud application development, and API-based integrations, preferred.
Familiarity with React, JavaScript/TypeScript, and modern web application architecture, preferred.
Experience with workflow automation, AI-assisted applications, and agent productivity tools, preferred.
Experience working across Product Management, business operations, and IT organizations, preferred.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

More about this job

Skills

Leadership
Customer experience
Salesforce Marketing Cloud
ICT system integration
Troubleshoot
Regulatory compliance
Security regulations
Process improvement
Monitor system performance
Computer science
Computer technology
Troubleshooting
Communication skills
Microsoft Azure
React
JavaScript
TypeScript

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