Jobs in the United States

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Added 5 mins ago
GD
Lead PostgreSQL Database Administrator
Green Dot Corporation
Los Angeles, CA
- $109,300 to $163,900 USD / year
Provision and manage Azure Database for PostgreSQL flexible server via the portal, Azure CLI, Az.PostgreSQLFlexibleServer PowerShell module, ARM/Bicep, Terraform, and REST API.
Added 5 mins ago
.Net Developer (Remote Opportunity)
VetsEZ
Tampa, FL
We are currently looking for a .NET Developer for a 100% remote position supporting a large federal government healthcare modernization project. This role will support the Department of…
Added 5 mins ago
.Net Developer (Remote Opportunity)
VetsEZ
Dallas, TX
We are currently looking for a .NET Developer for a 100% remote position supporting a large federal government healthcare modernization project. This role will support the Department of…
Added 6 mins ago
Sr. Data Engineer
Purpose Financial
Greenville, SC
Implement data integration solutions to consolidate data from disparate sources, including databases, API’s, streaming platforms, and 3rd party services (e.g., Snowpipe, SnowPark, Dynamo,…
Added 6 mins ago
Senior Associate Software Developer, Risk Engine
SAS
Cary HQ, NC
…methods using SAS proprietary Risk Engine. Uses development of integration routines between SAS proprietary Risk Engine and legacy third party cashflow engine. Leverages financial domain…
Added 9 mins ago
Senior Software Engineer - Operational Improvement
WGU Academy
Salt Lake City, UT
Build quality into the engineering lifecycle. Own automated testing for the software you deliver, including unit, integration, API, and end-to-end testing.
Added 12 mins ago
Senior Associate Software Developer, Risk Engine
SAS
Cary HQ, NC
…methods using SAS proprietary Risk Engine. Uses development of integration routines between SAS proprietary Risk Engine and legacy third party cashflow engine. Leverages financial domain…
Added 14 mins ago
Lead Cybersecurity Architect
JPMC page
Jersey City, NJ · Wilmington, DE · Plano, TX
…management, authentication and authorization, application and API security, data protection, logging and monitoring, external connectivity, and trust…
Added 15 mins ago
J
Sr. QA/Test Automation Engineer
Jobot
Gaithersburg, MD
- $140,000 to $175,000 USD / year
&bullet; Build scalable automated test solutions covering unit, integration, end-to-end, API, and regression testing.
Added 15 mins ago
J
Software Developer (JAVA)
Jobot
Gaithersburg, MD
- $140,000 to $175,000 USD / year
…innovative solutions across cloud strategy, cybersecurity, systems integration, data engineering, machine learning, AI, disaster recovery, and enterprise infrastructure…
Added 15 mins ago
AI Solutions Engineer Lead Senior
Elevance Health
Atlanta, GA
Lead development and architecture of agentic AI solutions, including orchestration, tool integration, and reusable enterprise patterns.
Added 16 mins ago
Implementations - Advisor I
Fiserv Solutions LLC
King of Prussia, PA
…serve as a subject matter expert on the Finxact Core APIs and integration points. In addition, the Implementation Engineer role encompasses all components of client implementations,…
Added 16 mins ago
SO
Senior Delivery Engineer (Technical Lead) Remote From Anywhere In CO
State of Colorado
CO
- $115,000 to $135,000 USD / year
…architects. This role will own the technical architecture, integration strategy and the monitoring and observability of this…
Added 17 mins ago
Security Technology Engineer
Texas Instruments
Dallas, TX
…the embedded technical lead responsible for the architecture, integration, monitoring, optimization, and lifecycle management of enterprise physical security technologies supporting TI’s…
Added 17 mins ago
Automation QA
Insight Global
Robbinsville, NJ
The Automation QA Engineer will design, develop, maintain, and execute automated test scripts; perform functional, integration, regression, and performance testing; validate application…
Added 17 mins ago
AT
Salesforce Architect
Auto Truck Group LLC
Trenton, NJ
- $105,050 to $149,700 USD / year
Support Salesforce team by providing technical leadership, encouraging best practices in integration and application development, deployment, testing (unit and systems), and iterative…
Added 17 mins ago
Full Stack Developer (.Net/Angular)
Beacon Hill Solutions Group, LLC
Plainsboro, NJ
Added 17 mins ago
Lead Full Stack Developer
Insight Global
Hamilton, NJ
Own API architecture, governance, integration patterns, and security standards across systems.
Added 18 mins ago
ServiceNow Platform Administrator
ASM Research, An Accenture Federal Services Company
Trenton, NJ
Troubleshoot integration issues such as system/service accounts, API’s, User Management Certs, etc.
Added 18 mins ago
IG
Software Engineering Technical Lead
Insight Global
Austin, TX
- From $68 USD / hour
A customer of Insight Global is looking to hire a Lead Python Developer / Software Engineering Technical Lead to come onboard! This individual will serve as the technical bridge between a…
Added 19 mins ago
Azure DevOps Engineer
Libra Solutions
Remote, United States
…same way every time. You will also operate the application and integration tier those pipelines deliver to, including App Service, API Management, Data Factory, and Application Insights,…
Added 19 mins ago
Lead Software Engineer
MANHM Cox Automotive Canada
Atlanta, GA
…designing and delivering distributed software systems, including API design, integration patterns, and cloud-native architectures (AWS or…
Added 21 mins ago
Application Integration Engineer 1
Torc Robotics
Remote, United States
The Application Integration Engineer designs, implements, and supports Torc’s enterprise-wide application ecosystem to deliver optimal performance, security, and value. This role applies a…
Added 26 mins ago
Sales Engineer
RedSeal
Remote, United States
…role requires hands-on leadership to resolution of technical/integration problems effectively escalating critical issues of both technical and operational natures. You will provide standard…
Added 29 mins ago
C
Agentic AI Architect
Capgemini
Atlanta, GA, GA
- $125,000 to $140,000 USD / year
Architect RAG pipelines, memory systems, and tool integration layers

Contact Center Technical Lead

Remote, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Contact Center Technical Lead will support RoundPoint Mortgage Servicing LLC. The Contact Center Technology & Engineering Lead provides technical leadership for the design, development, integration, and ongoing support of technologies that enable contact center operations and customer experience. Working closely with Product Management and other cross-functional partners, this individual helps translate business challenges into scalable technical solutions across technologies including Five9, IVR/IVA, custom applications, CRM, Salesforce Marketing Cloud (SFMC), outbound dialing, and integrations with other enterprise systems.

Job Responsibilities:

Lead the design, development, implementation, and support of contact center technology solutions.
Provide technical leadership for platforms and systems supporting contact center operations, including Five9, IVR/IVA technologies, CRM applications, Salesforce Marketing Cloud (SFMC), outbound dialing solutions, and enterprise system integrations.
Partner with Product Management and cross-functional stakeholders to translate business requirements into scalable technical solutions.
Lead and mentor a team of engineers and technical professionals, providing direction, guidance, and performance support.
Establish and promote engineering best practices to ensure solutions are reliable, secure, maintainable, and aligned with organizational objectives.
Oversee system integration efforts and support the ongoing optimization of contact center technologies and related applications.
Evaluate technical approaches and make architecture, design, and implementation recommendations.
Troubleshoot and resolve complex technical issues affecting contact center platforms and integrations.
Contribute directly to technical design, development, testing, deployment, and production support activities as needed.
Ensure compliance with applicable company policies, security standards, and regulatory requirements.
Collaborate with business and technology teams to identify opportunities for process improvement and technology enhancement.
Monitor system performance and support continuous improvement initiatives to improve operational efficiency and customer experience.

Qualifications and Skills:

Bachelor’s degree in computer science, Information Technology, Engineering, or a related field, or equivalent practical experience, required.
8+ years of experience in technology, application development, systems integration, or solution architecture, required.
3+ years of experience leading technical teams, engineering initiatives, or complex technology projects, required.
Strong understanding of contact center technology and operations, required.
Experience designing and implementing solutions involving multiple applications and systems, required.
Experience with APIs, web services, data integration, and application architecture, required.
Hands-on technical background with the ability to review designs, guide developers, and troubleshooting complex issues, required.
Experience supporting business-critical applications and production technology, required.
Strong communication skills and the ability to explain technical concepts to business and operational stakeholders, required.
Experience with Five9 or similar cloud contact center platforms such as NICE CXone, Genesys Cloud, or Amazon Connect, preferred.
Experience with IVR, intelligent virtual assistants, conversational AI, and outbound dialing platforms, preferred.
Experience with mortgage servicing, financial services, or other regulated contact center environments, preferred.
Familiarity with Salesforce Marketing Cloud, CRM systems, and customer communication platforms, preferred.
Experience with Microsoft Azure, cloud application development, and API-based integrations, preferred.
Familiarity with React, JavaScript/TypeScript, and modern web application architecture, preferred.
Experience with workflow automation, AI-assisted applications, and agent productivity tools, preferred.
Experience working across Product Management, business operations, and IT organizations, preferred.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

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More about this job

Skills

Leadership
Customer experience
Salesforce Marketing Cloud
ICT system integration
Troubleshoot
Regulatory compliance
Security regulations
Process improvement
Monitor system performance
Computer science
Computer technology
Troubleshooting
Communication skills
Microsoft Azure
React
JavaScript
TypeScript

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