Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
SS
Program Manager - Retention
SHPCA SCAN Health Plan
Long Beach, CA
- $106,200 to $140,000 USD / year
The Program Manager - Retention serves as the retention lead for an assigned portfolio of markets, translating member feedback, disenrollment trends, and market performance insights into…
Added 1 min ago
TS
Senior Computational Scientist / Engineer, Trajectory Simulation
Triton Systems, Inc.
Chelmsford, MA
- $120,000 to $150,000 USD / year
…academic and industry collaborators, and work closely with a program manager to plan and execute project objectives that directly contribute to national security supporting the Department…
Added 1 min ago
C
IT Manager / Senior Manager, Technology & Innovation
CSL-Consulting
Boston, MA
- $100,000 to $160,000 USD / year
Lead training and champion networks that build AI fluency at every level, and measure adoption and business impact to prioritize what comes next.
Added 2 mins ago
Production Administration Analyst
Williams WPC-I, LLC.
United States
…supporting the development of newer team members. You will lead small projects, develop solutions, and provide recommendations that will improve data integrity, compliance, and work…
Added 2 mins ago
Mgr Supply Chain - Category Management
Williams WPC-I, LLC.
United States
As Manager, Supply Chain - Category Management, you lead a team of Category Managers supporting operational continuity and project execution. Your scope spans major equipment, construction,…
Added 3 mins ago
Engineer III - System Planner
Williams WPC-I, LLC.
United States
…role. You may be asked to prepare and deliver presentations and lead small, specialized teams to identify and resolve technical and project management…
Added 3 mins ago
Project Engineer II - EPC Services
Revamp Engineering
Remote, United States
…early. On smaller projects, you may serve as the day-to-day lead with Project Manager oversight. The role calls for strong organization, reliable follow-through, and sound judgment, along…
Added 3 mins ago
Project Engineer II - Developer Services
Revamp Engineering
Remote, United States
…early. On smaller projects, you may serve as the day-to-day lead with Project Manager oversight. The role calls for strong organization, reliable follow-through, and sound judgment, along…
Added 3 mins ago
RE
Engineering Project Manager - Developer Services
Revamp Engineering
Remote, United States
- $113,500 to $140,700 USD / year
Lead and participate in project meetings with clients, internal teams, and subcontractors.
Added 4 mins ago
Cyber Defense Response Analyst II
CME Chicago Mercantile Exchange Inc.
NY
Tabletop Exercises (TTX): Lead regular tabletop exercises to improve team readiness.
Added 4 mins ago
GE
AI Product Owner - Project Management Optimization
Graybar Electric Company, Inc.
Clayton, MO
- $117,630 USD / year
Lead stakeholder engagement across sales, customer service and operations for project management back-office activities
Added 5 mins ago
Senior Manager Customer Repair
Lumen
Jefferson City, MO
…Repair organization to customer and internal executives. It also program manages the team's automation and AI goals: increasing touchless tickets (tickets resolved without manual…
Added 5 mins ago
Sr. Product Marketing Manager
Farmers Insurance Careers
United States
The Sr. Manager, Product Marketing will lead the digital customer experience strategy for Farmers' product solutions. This role will partner with enterprise stakeholders to define product…
Added 11 mins ago
Senior HRIS Analyst
Varsity Brands, LLC
Farmers Branch, TX
Added 12 mins ago
Sr. Principal Finance Controller
QinetiQ US
Franklin, MA
QinetiQ US is seeking an experienced Sr. Principal Finance Controller to support the Program Management Office (PMO). This role will serve as a critical partner to program leadership,…
Added 14 mins ago
Sr Risk Consultant
Community Choice Financial Family of Brands
UNAVAILABLE
The Senior Risk Consultant will lead the company’s fraud prevention strategies and risk adoption of open banking tools. This role will be responsible for developing and executing…
Added 14 mins ago
Area/Territory Sales Lead - W3253
OSL Retail Services Inc
EDINBORO, PA
Employee Perks: Generous employee referral program, comprehensive in-store and online LMS training, real opportunities for career growth, recognition, and advancement
Added 14 mins ago
Area/Territory Sales Lead - W5387
OSL Retail Services Inc
MIDDLEFIELD, OH
Employee Perks: Generous employee referral program, comprehensive in-store and online LMS training, real opportunities for career growth, recognition, and advancement
Added 14 mins ago
Manager, Business Operations
DIRECTV
Kansas City, MO
+ Lead small projects or portions of larger team and organizational initiatives.
Added 17 mins ago
BD
Site IT Manager
BorgWarner Dixon LLC
Dixon, IL
- $107,600 to $147,950 USD / year
Shape and lead the local digital roadmap in alignment with regional roadmaps and enterprise strategies, applying an AI-First lens to surface opportunities for productivity, efficiency, and…
Added 17 mins ago
Senior Supplier Quality Engineer
BorgWarner Industrial Solutions LLC
Hendersonville, NC
Tuition Reimbursement Program after 18 months
Added 17 mins ago
Purchasing Support Specialist (Industrial Solutions)
BorgWarner Industrial Solutions LLC
Hendersonville, NC
Tuition Reimbursement Program after 18 months
Added 17 mins ago
Measurement Lab Technician (Industrial Solutions) - Grade F ($26.52 - $31.83)
BorgWarner Industrial Solutions LLC
Hendersonville, NC
This position will adhere to the BorgWarner Environmental Health and Safety Program by following all safety rules, procedures, practices, training, and safe use of equipment; this includes…
Added 17 mins ago
AVP, Strategic Partners
LPL Financial Corp
NY · Arlington, VA · Waltham, MA · Austin, TX
Set direction, and manage a list of firms seeking approval for advisor use and/or acceptance to the LPL Vendor Affinity Program:
Added 17 mins ago
Director, Commerce Media
Tinuiti
United States
As Director, Commerce, you will lead a high-performing team of specialists to drive strategic growth for clients within the commerce ecosystem. Leveraging your subject matter expertise, you…

Closed listing

Contact Center Technical Lead

Remote, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs

Job details

Posting language: English
Posted: Nov 2, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Contact Center Technical Lead will support RoundPoint Mortgage Servicing LLC. The Contact Center Technology & Engineering Lead provides technical leadership for the design, development, integration, and ongoing support of technologies that enable contact center operations and customer experience. Working closely with Product Management and other cross-functional partners, this individual helps translate business challenges into scalable technical solutions across technologies including Five9, IVR/IVA, custom applications, CRM, Salesforce Marketing Cloud (SFMC), outbound dialing, and integrations with other enterprise systems.

Job Responsibilities:

Lead the design, development, implementation, and support of contact center technology solutions.
Provide technical leadership for platforms and systems supporting contact center operations, including Five9, IVR/IVA technologies, CRM applications, Salesforce Marketing Cloud (SFMC), outbound dialing solutions, and enterprise system integrations.
Partner with Product Management and cross-functional stakeholders to translate business requirements into scalable technical solutions.
Lead and mentor a team of engineers and technical professionals, providing direction, guidance, and performance support.
Establish and promote engineering best practices to ensure solutions are reliable, secure, maintainable, and aligned with organizational objectives.
Oversee system integration efforts and support the ongoing optimization of contact center technologies and related applications.
Evaluate technical approaches and make architecture, design, and implementation recommendations.
Troubleshoot and resolve complex technical issues affecting contact center platforms and integrations.
Contribute directly to technical design, development, testing, deployment, and production support activities as needed.
Ensure compliance with applicable company policies, security standards, and regulatory requirements.
Collaborate with business and technology teams to identify opportunities for process improvement and technology enhancement.
Monitor system performance and support continuous improvement initiatives to improve operational efficiency and customer experience.

Qualifications and Skills:

Bachelor’s degree in computer science, Information Technology, Engineering, or a related field, or equivalent practical experience, required.
8+ years of experience in technology, application development, systems integration, or solution architecture, required.
3+ years of experience leading technical teams, engineering initiatives, or complex technology projects, required.
Strong understanding of contact center technology and operations, required.
Experience designing and implementing solutions involving multiple applications and systems, required.
Experience with APIs, web services, data integration, and application architecture, required.
Hands-on technical background with the ability to review designs, guide developers, and troubleshooting complex issues, required.
Experience supporting business-critical applications and production technology, required.
Strong communication skills and the ability to explain technical concepts to business and operational stakeholders, required.
Experience with Five9 or similar cloud contact center platforms such as NICE CXone, Genesys Cloud, or Amazon Connect, preferred.
Experience with IVR, intelligent virtual assistants, conversational AI, and outbound dialing platforms, preferred.
Experience with mortgage servicing, financial services, or other regulated contact center environments, preferred.
Familiarity with Salesforce Marketing Cloud, CRM systems, and customer communication platforms, preferred.
Experience with Microsoft Azure, cloud application development, and API-based integrations, preferred.
Familiarity with React, JavaScript/TypeScript, and modern web application architecture, preferred.
Experience with workflow automation, AI-assisted applications, and agent productivity tools, preferred.
Experience working across Product Management, business operations, and IT organizations, preferred.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

More about this job

Skills

Leadership
Customer experience
Salesforce Marketing Cloud
ICT system integration
Troubleshoot
Regulatory compliance
Security regulations
Process improvement
Monitor system performance
Computer science
Computer technology
Troubleshooting
Communication skills
Microsoft Azure
React
JavaScript
TypeScript

Report this job