Position Overview The Commercial Manager is responsible for enhancing customer service and profitability through strong customer engagement, strategic account management, pricing optimization, and effective oversight of logistics service contracts. As a key member of the North America Customer & Business Development Team, the position collaborates across regional operations to achieve commercial objectives, support continuous improvement initiatives, and align activities with business strategies. Leveraging data analytics, commercial expertise, and stakeholder partnerships, the role drives informed decision-making, identifies growth opportunities, manages risks, and challenges business practices to improve customer satisfaction, operational performance, and overall profitability. Roles and Responsibilities
- Provide commercial support to warehouse operations leadership team through customer meetings, reporting and tactical and strategic continuous improvement initiatives.
- Partner with business development on new customer opportunities related to the warehouse and transport operations.
- Drive customer solution development and implementation, in line with the customer’s expectation and in collaboration with internal and external stakeholders.
- Provide commercial support during the forecasting and Annual Operating Plan process ensuring Annual Operating Plan plans reflect agreed strategies to deliver financial targets.
- Support business development on the financial evaluation of RFP opportunities, including impact on asset utilization, operating and capital cost recovery and profitability.
- Actively collaborate with NewCold’s finance team to identify opportunities to maximize asset utilization.
- Provide advice on key commercial terms in the preparation of contracts and actively participate in contract (re)negotiation.
- Monitor performance against plan and budget and recommend risk management strategies where performance is behind plan.
- Ensure new investment proposals are appropriately supported by sound business cases with supporting financial information.
- Champion NewCold’s North American strategic direction, inspire and motivate teams to lift performance and work together towards clear team and individual goals that help deliver strategic objectives.
- Lead and role model NewCold’s values.
- Support executing NewCold’s marketing and PR initiatives related to sites in North America.
Requirements
- 5-7 years of commercial management experience.
- Experience in logistics, ideally warehouse related 3PL operational or commercial roles.
- Advanced skills in Microsoft applications including Excel.
- Action-oriented, committed to results and a proven track record of contributing to your team’s success.
- Experience partnering with stakeholders and customers to recommend business strategies and identify key business opportunities/solutions.
- Experience meeting customer needs and improving the quality of services and products.
- Experience in effectively managing issues where customers and stakeholders are potentially not aligned, brokering equitable and transparent solutions.
- Working knowledge of customer agreements and accounting functions as they relate to commercial management.
- Experience using and understanding complex data and research.
- Exceptional verbal and written communication skills with demonstrated ability to interact in a positive and professional manner with all levels of both internal and external stakeholders.
- Embraces change and innovation in a high growth environment. Education/Certification
- Bachelor’s Degree in related field.
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