Business Support Specialist CC

SUMMARY:

The primary purpose of this role is to support Pike Engineering field operations and Corporate Staff in the areas of safety compliance, fleet services, lease management, travel processes, and facilities services. The incumbent will conduct research, handle confidential and non-routine information requests, develop and present reports and analysis for assigned areas to assist management in operational decision making., This position serves as a key liaison between field operations leadership and the Pike Engineering Corporate staff for assigned areas of responsibility insuring information and data are shared efficiently and effectively between the two groups.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The incumbent is expected to work independently performing the following duties and responsibilities with limited supervision and guidance:

 Manage and maintain an updated library of spreadsheets, databases, forms, and documents, etc containing corporate information and statistics for use by executives and in assigned areas of responsibility.

 Administer vehicle fleet policies and procedures and provide support to field operations regarding any fleet service needs. Support development of fleet budgets and provide any needed reports on fleet performance to Director. Process vehicles licensing, insurance, claims, etc as needed to support Pike Fleet Corporate policies.

 Provide administrative and operational support of the Pike Engineering Safety Program maintaining all required documentation, filing and retaining safety meeting minutes for all Safe Teams, coordinating with Pike Corporate safety to provide monthly safety topics to safe team and keep the Pike Engineering Safety Manual up to date with Corporate Policy and regulatory change.;

 Act as subject matter expert and process owner for travel policy and Concur travel management system.

 Manage and maintain an updated library of spreadsheets, databases, forms, and documents, etc containing corporate information and statistics for use by executives and in assigned areas of responsibility.

 Generate and format Corporate dashboards, management reporting, charts, tables, graphs, general correspondence, memos, etc.;

 Support storm response activities as needed to include making/receiving phone calls, organizing team response lists, coordinating travel arrangements with Corporate Travel service vendor

 Provide administrative and operational support for Pike Engineering Contracts, Certificates of Insurance and Risk Management related activities.

 Perform otherduties as assigned by management.

COMPLEXITY OF WORK:

Moderately routine: general policies applied. Some decision making.

RELATIONSHIP OUTSIDE WORK GROUP:

Influences decisions of moderate nature requiring high degree of tact.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. REGULAR ATTENDANCE is required.
2. EDUCATION and/or EXPERIENCE

Education

• Required: High school degree or GED.
• Required: Associates degree (AA or equivalent from two-year college or technical school).
• Preferred: A Bachelor’s degree from a four-year college or University in Business Administration, Operations Management, Computer Science.

Experience

• 3-5 Year(s) Experience in Operations or Administrative Support role. Energy or Utility industry experience is desired.

ON-THE-JOB TRAINING:

Some on the job training required to learn scope of responsibilities

LANGUAGE SKILLS:

• Ability to read and interpret documents such as procedure manuals, operational procedures, etc.
• Ability to write reports, Business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Ability to compute rate, ratio and percent and to draw and interpret spread sheets.
• Ability to compute rate, ratios, and percent and to draw and interpret spreadsheets
• Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to define problems collect data, establish facts and draw valid conclusions.

OTHER SKILLS AND ABILITIES:

The following skills and abilities are required for this job:

• Demonstrated ability to maintain a high level of confidentiality.
• Display and maintain a high level of professionalism when handling sensitive and confidential information.
• Team player
• Detail oriented and follows directions accurately and consistently.
• Self-motivated demonstrating the ability to work independently without supervision.
• Demonstrated ability to work in a fast-paced environment with multiple tasks and changing demands.
• Able to proactively and independently solve problems;
• Able to concentrate for long periods of time and to analyze and interpret data.
• Excellent communication and organizational skills.
• Demonstrated competence in designing systems, managing processes, and improving efficiencies.
• Demonstrated ability to act with diplomacy and use discretion and good judgment.
• Advanced knowledge of MS Office Suite including Access and Adobe Acrobat Professional, databases, and internet research.

Other Requirements

• Will be required to sign a Non-Disclosure Agreement.
• Must be willing to work nights and/or weekends to support storm work

PHYSICAL DEMANDS: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• How much on the job time is spent in the following physical activities?
• Stand Up to 1/3 (Occasionally)
• Walk Up to 1/3 (Occasionally)
• Sit 2/3 and more (Regularly)
• Talk or Hear 1/3 to 2/3 (Frequently)
• Use Hands to Feel, Handle or finger tools or controls 1/3 to 2/3 (Frequently)
• Climb or balance Up to 1/3 (Occasionally)
• Stoop, Kneel, Crouch or crawl Up to 1/3 (Occasionally)
• Reach with Hands and Arms Up to 1/3 (Occasionally)
• Taste or Smell None
• Does this job require that weight be lifted or force to be exerted? If so, how much and how often?
• Up to 10 Pounds Up to 1/3
• Up to 25 Pounds None
• Up to 50 Pounds None
• Up to 100 Pounds None
• More than 100 Pounds None
• Does this job have any special vision requirements? ☒Close Vision (clear vision at 20 inches or less)

☒Color Vision (ability to identify and distinguish colors)

☒Ability to Adjust Focus (ability to adjust the eyes to bring an object into sharp focus)

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Wet, humid conditions (non- weather) None
• Work near moving mechanical parts Up to 1/3 (Occasionally)
• Work in high, precarious places None
• Fumes or airborne particles None
• Toxic or caustic chemicals None
• Outdoor weather conditions None
• Extreme cold (non-weather) None
• Extreme Heat (non-weather) None
• Risk of electrical shock None
• Work with explosives None
• Risk of radiation None
• Vibration None

While performing this job, the noise level in the work environment is:

Moderate Noise (Examples: business office with typewriters, and or computer printer, light traffic)

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Pike Engineering is an equal opportunity employer

EOE/Minorities/Females/Vet/Disabled Pike Engineering is a Non-Union Company

Engineering

Pike Engineering employees play critical roles in ensuring that essential services like electric power, gas, telephone and wireless communications are up and running when people and businesses need them. We offer engineering opportunities in transmission and distribution, substations, smart meter technologies, renewable energy, telecommunications, storm damage assessment and more.

About Us

Founded in 1945, Pike is a leading provider of construction, repair and engineering services for electric and gas utilities, as well as telecommunications companies with a growing portfolio of turnkey renewable projects. We work with hundreds of utility clients across the country, and we continuously expand our offerings to supply our customers with the ideas, technology, experience, manpower and equipment to perform any job.

“Essential” is the one word that sums up who we are, the work we do and what our people mean to us. Each of our employees plays a critical role in ensuring that infrastructure systems are up and running when people and businesses need them.

Pike is a family-oriented workplace with a strong culture of safety, collaboration, innovation and exceptional customer service.