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Added 1 min ago
Hardware Lab Manager
Actalent
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Job Title: Hardware Lab ManagerJob DescriptionWe are seeking an experienced Robotics Lab Manager to lead the day-to-day operations, organization, safety, and technical readiness of a…
Added 3 mins ago
SD
Electro-Optical Systems Engineer
Space Dynamics Laboratory
North Logan, UT
- $126,000 to $200,000 USD / year
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Added 4 mins ago
Pharmaceutical Sales - Associate Territory Manager-ASHEVILLE EAST NC CMH
Lilly
Asheville, NC
The Territory Manager will be accountable for account-based selling to health care providers (HCPs) who prescribe and influence the treatment for the disease states represented in the Lilly…
Added 4 mins ago
Pharmaceutical Sales - Associate Territory Manager-Asheville West NC CMH
Lilly
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The Territory Manager will be accountable for account-based selling to health care providers (HCPs) who prescribe and influence the treatment for the disease states represented in the Lilly…
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Senior Systems Engineer (Sentinel Future Capabilities Requirements)
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The Senior Systems Engineer supports the Program Manager in the execution of program duties. The role provides highly technical expertise and guidance in solving complex hardware/software…
Added 4 mins ago
Prior Authorization Clinical Pharmacist
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Added 6 mins ago
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Oracle
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- $126,200 to $264,100 USD / year
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Oracle
Abilene, TX
- $102,300 to $209,500 USD / year
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Senior Facilities Service Manager - Mechanical
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Abilene, TX
- $126,200 to $264,100 USD / year
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Added 6 mins ago
Electrical Engineering Manager 60 Hz
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Remote, United States
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Added 8 mins ago
Enterprise Solution Architect
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Added 11 mins ago
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Added 11 mins ago
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Effector RF Mechanical Section Lead
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…architectures for development programs, supports subsystem analyses, integration and test, provides program leadership as well as GPS/IMU support. We partner with several Electrical…

Business Solutions Manager, MSP & Systems of Record

Remote, United States

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Job details

Education: Bachelor’s degree
Posting language: English
Posted: Nov 2, 2026

Original job description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Business Solutions Manager, MSP & Systems of Record will support RoundPoint Mortgage Servicing LLC. The Business Solutions Manager is dedicated to the creation, operation, iteration and management of key enterprise systems within the mortgage operation at RoundPoint and the oversight of these business solutions and acts as a key coverage point for operational groups and leaders.

This role is responsible for setting the strategic direction and management of technology solutions and key system sourcing, administration and technical operation of systems and technology solutions used by our customers and internal operations. Working with internal and external stakeholders, this position will be responsible for setting goals, identifying solutions and sourcing external relationships to provide value added solutions.

Job Responsibilities:

Own and be the subject matter expert managing the technological aspects of key operational systems of record including Core Loan Servicing systems which include default platforms, imaging platforms, correspondence platforms, SBX etc.
Partner and act as the key coverage for solutioning, creating, maintaining, supporting, testing, implementing and operating technical systems, whether they are vendor-provided, or internally developed
Ensure seamless integration between enterprise applications and third-party vendors
Lead the Business Solutions process which manages, operates, secures and carries out the day-to-day technical functions of our key systems of record
Establishes, maintains and reports on key SLAs for system performance for internal and vendor-provided technology solutions
Lead business solutions initiatives throughout the lifecycle to support new revenue or expense saving opportunities
Manage requests and responses for information from potential clients, auditors, and regulatory agencies and product providers for services provided to and from RoundPoint
Serve as the primary liaison between RoundPoint and external partnerships/vendors to establish the initial relationship and maintain the relationship throughout the system lifecycle
Develop an understanding of our customer behaviors and need to continually develop new product offerings
Partner with IT leadership to create roadmaps based on guidelines and outputs from senior leadership’s goals and priorities
Work with internal key stakeholders, develop, implement, and assist in training the appropriate personnel to assist customers with questions regarding product offerings; ongoing collaboration with key stakeholders across the organization to drive evolution with the product line
Collaborate and oversee the IT program and project managers, ensure programs are well documented for scope, budget, risks and business requirements
Regularly prepare executive updates for solutions in process to keep the IT and general leadership and management teams informed
Contribute to and act as a subject matter expert in key systems compliance and partnering with compliance groups to maintain RoundPoint’s commitment to compliance

Qualifications and Skills:

A bachelor’s degree in IT, computer science, business, finance, or a related field required
Technical or operational leadership experience in a mortgage servicing or lending environment
Experience managing large-scale projects and service providers
Results Oriented – track record of delivering quantifiable results to the organization (i.e. analyze opportunities/risks, develop and execute related action plans and deliver results), highly organized and disciplined
Leadership Development Skills - proven ability to recruit, build/develop and lead teams comprised of a diverse group of scarce, skilled resources in a directly managed environment
Operations Management Skills – proven ability to identify, collect and analyze operations performance data, market research data, and other related data to improve performance to provide system change recommendations
Project Management Skills – proven ability to manage projects on time and on budget that require multiple layers of service providers, internal and external stakeholders
Expertise at consensus and relationship building with internal and external stakeholders
Excellent communication and customer service skills.
Excellent prioritization and time management skills.
Results Oriented – track record of delivering quantifiable results to the organization

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

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