Jobs in the United States

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Added 1 min ago
Corporate Trust Team Manager
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This role will lead and provide guidance and direction to an assigned team of Corporate Trust Associate Relationship Managers. This role will also be able to handle all levels of…
Added 3 mins ago
CO
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OR
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MC
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FT QMAP
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Added 6 mins ago
ME
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- $20 to $25 USD / hour
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Added 14 mins ago
Relationship Banker I - Centralia
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E
$24/hr + $2/hr shift differential - Machine Operator - 2nd Shift
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Business Development Representative
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Added 14 mins ago
Sales and Service Technician
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Added 14 mins ago
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Patient Access Rep I
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Added 14 mins ago
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Assisted Confirmation Pathways Associate
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Added 14 mins ago
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Added 14 mins ago
E
Project Manager
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BUSINESS SERVICE SUPERVISOR - BILINGUAL

IL, United States

Posting Salary: 77,218 - $ $87,358

Apply on cookcountyil.taleo.net

Applications open in a new tab.

Job details

Pay: Posting Salary: 77,218 - $ $87,358
Apply by: Nov 16, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

The final salary and offer components are subject to additional approvals based on Cook County Health (CCH) policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at CCH. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

Job Title: Business Service Supervisor (ACHN) Bilingual Location: North Riverside Health Center: 1800 S. Harlem Ave, Suite A, North Riverside, IL 60546 Shift: (Mon, Wed, Thu 8am-4pm), (Tue 10am-6pm), Fri (7am-3pm) Some Saturdays as needed. Posting Salary: 77,218 - $ $87,358

This position is exempt from Career Service under the CCH Personnel Rules. Job Summary The Business Service Supervisor, ACHN-Bilingual is responsible for providing daily oversight and optimization of registration and throughput of patients from front desk to providers of care. The Business Service Supervisor, ACHN will be responsible for clerical staffing support, registration integrity, resource management, quality assurance, denial report management, mitigation of erroneous charges and customer service throughout the ambulatory clinics.

General Administrative Responsibilities Collective Bargaining

Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
Participate in collective bargaining negotiations, caucus discussions and working meetings

Discipline

Document, recommend and effectuate discipline at all levels
Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
Initiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements
Supervision
Direct and effectuate CCH management policies and practices
Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements

Management

Contribute to the management of CCH staff and CCH’ systemic development and success
Discuss and develop CCH system policy and procedure
Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements
Work with Labor Relations to discern past practice when necessary

Typical Duties

Supervises and trains clerical staff at the Ambulatory Center
Prepares clerical staff schedules and daily assignments
Optimizes registration resources. Provides registration and scheduling support to facilitate operation efficiencies, when needed
Troubleshoots equipment malfunctions, calls for repairs, and evaluates new equipment
Generates Quality Assurance reports accuracy and integrity. Reviews, and makes correction
Adheres to HIPAA standards and complies with patient confidentiality policies for the retention of patient information, handling, distribution, or disposal of patient health information
Adheres to key performance indicators (KPI’s) to meet operational goals
Assumes responsibility for maintaining competence in own professional practice and maintenance of required credentials
Attends and participates in meetings, huddles, and committees, as needed
Performs other related duties as assigned

Minimum Qualifications

Associate degree in Business or related health care field from an accredited college or university is required (Must provide official transcript at thine of interview).
A minimum of Three (3) years of front-end registration and scheduling in a clinic is required
Experience running reports using an electronic medical record is required
Proficiency using Microsoft Office (i.e., prepare presentations) is required
Bilingual in English/Spanish (Bilingual testing for Spanish will be administered. Passing score of 3 – High Intermediate, is required)

Preferred Qualifications

Bachelor’s degree in business or related health care field from an accredited college or university is preferred
Experience leading, supervising, and/or managing staff is preferred
Understanding the front-end business of Revenue cycle is preferred

MUST MEET REQUIRED QUALIFICATIONS AT TIME OF APPLICATION

Knowledge, Skills, Abilities and Other Characteristics

Knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
Strong interpersonal skills
Demonstrate analytical and organizational, problem-solving, critical thinking, time management and conflict resolution skills.
Demonstrate attention to detail, accuracy and precision
Ability to perform general office administration activities
Ability to adhere to department policies and standards utilizing best practices

VETERAN PREFERENCE PLEASE READ

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.

To take advantage of this preference a Veteran must:

Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran?”
Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable.

A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW

BENEFITS PACKAGE

Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Pension Plan
Deferred Compensation Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF) For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/

*Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview. *Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.

COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER

Apply on cookcountyil.taleo.net

More about this job

Skills

Bilingualism
Front Desk
Quality assurance
Customer service
Employee relations
Evaluate information
Scheduling
Confidentiality
Microsoft Office
Presentation skills
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Communication skills
Interpersonal skills
Problem solving
Critical thinking
Time management
Conflict resolution
Attention to detail
Office administration

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Work requirements

Jobs in the United States