Business Process Analyst

Black Diamond Group owns and operates a portfolio of businesses specializing in modular buildings and remote and temporary workforce housing solutions, along with a digital marketplace for business-to-business crew travel management. We create value by providing differentiated solutions. We believe each customer and each project is unique and that we can tailor a combination of products and services that deliver an enhanced outcome. Our Way is to Create a Better Way – this is our challenge, our call to action, our why!

We believe that a clear strategic vision, with measurable objectives, along with disciplined accountability and data-based decision-making leads to successful outcomes. When we couple this approach with our values-driven, collaborative, safety conscious culture, we achieve top decile performance, deliver results, and have fun while doing it!

We offer careers, not jobs, and we strive for an environment where the best people come to work and feel rewarded for their contributions. We are a team of the best and the brightest in industry, and since our inception, we have led with a people-first approach. We give our employees ample opportunity to pursue their interests and passions and support them as their careers progress.

Black Diamond Group’s ERP department has a full-time position for Business Process Analyst.

This role is hybrid - in-office with 20% flexibility to work from home.

The Business Process Analyst supports ERP transformation initiatives across Black Diamond Group. Working closely with business stakeholders, process owners, project managers, technical teams and implementation partners, the Business Analyst will be responsible for documenting current and future state processes, gathering business requirements, supporting fit-gap assessments, coordinating testing activities, and assisting with solution design throughout all phases of ERP implementation projects.

This role plays a critical part in ensuring business requirements are clearly understood, documented, and translated into practical ERP solutions while maintaining strong internal controls and supporting organizational change.

Our ideal candidate will possess strong analytical skills, business process knowledge, and the ability to bridge communication between business users and technical teams. They will be comfortable working in a dynamic project environment where priorities evolve throughout various stages of assessment, design, build, testing, deployment, and stabilization.

Responsibilities

Business Process Analysis & Requirements Gathering

• Document and analyze current-state business processes across finance, operations, supply chain, sales, field operations and shared services functions.
• Facilitate workshops, process discovery sessions, interviews and stakeholder meetings.
• Gather, validate and document detailed business, functional and reporting requirements.
• Create process maps, workflows, user stories, business requirements documents and functional specifications.
• Identify process inefficiencies, risks, control gaps and opportunities for automation.
• Work with stakeholders to define future-state business processes and ERP solution requirements.

ERP Assessment & Solution Design

• Participate in fit-gap assessments to evaluate how ERP functionality aligns with business requirements.
• Assist in evaluating business process alternatives and recommended solution approaches.
• Support the documentation and prioritization of gaps requiring configuration, process changes, integrations or custom development.
• Collaborate with implementation partners and technical teams on solution design and configuration decisions.
• Ensure requirements maintain appropriate governance, compliance and internal control standards.

Project Delivery & Execution

• Support ERP projects through all phases including assessment, design, build, testing, deployment and post-go-live stabilization.
• Assist in maintaining requirements traceability throughout the project lifecycle.
• Monitor and communicate requirement changes, risks, issues and dependencies.
• Coordinate activities across business stakeholders, technical teams and third-party implementation consultants.
• Maintain project documentation and status reporting.

Testing & Quality Assurance

• Develop test scenarios, test scripts and acceptance criteria.
• Coordinate User Acceptance Testing (UAT) activities.
• Validate ERP configurations, workflows, reports and integrations against business requirements.
• Track defects and support issue resolution efforts.
• Assist with cutover preparation and business readiness planning.

Data & Reporting

• Analyze business data and reporting requirements.
• Support data migration validation and reconciliation activities.
• Assist with master data reviews and data quality initiatives.
• Validate reporting outputs and KPI requirements.

Change Management & Training

• Support stakeholder communications and change management initiatives.
• Assist in developing training materials, process documentation and user guides.
• Facilitate end-user knowledge transfer and adoption activities.
• Provide post-implementation support during stabilization periods.

Qualifications

• Bachelor's Degree or Diploma in Business, Accounting, Finance, Information Systems or a related field.
• CPA, CBAP, IIBA certification or equivalent business analysis certification considered an asset.
• Minimum 3-5 years of business analysis, process improvement or ERP project experience.
• Experience participating in ERP implementations, upgrades or major business transformation initiatives.
• Experience with requirements gathering, process mapping and workshop facilitation.
• Exposure to finance, accounting, operations or supply chain processes considered an asset.
• Experience working within cross-functional project teams.
• Strong understanding of business process analysis methodologies.
• Knowledge of ERP systems such as NetSuite, SAP, Oracle, Microsoft Dynamics or similar platforms.
• Experience with fit-gap assessments and solution design activities.
• Strong analytical, problem-solving and critical-thinking skills.
• Ability to translate business requirements into actionable solution recommendations.
• Excellent verbal, written and presentation skills.
• Strong organizational skills with the ability to manage multiple initiatives simultaneously.
• Advanced proficiency with Microsoft Office, Visio, SharePoint and collaboration tools.
• Experience with process mapping and requirements management tools is an asset.

For more information, please visit www.BlackDiamondGroup.com

We are an Equal Opportunity Employer

Black Diamond Group Limited is committed to diversity, equal opportunity and ensuring that our employees have the ability to thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability or any other legally-protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.

Company: Black Diamond Group