JOB TITLE: Quality Assurance Tech
REPORTS TO: Installation Manager LOCATION: 1413 Transport Drive, Raleigh, NC 27603
JOB TYPE: Full Time | Monday-Friday | 8:30AM-5:30PM
TRAVEL REQUIREMENTS: More than 50% within the assigned territory
COMPANY OVERVIEW:
Real Floors, Inc. has been recognized as a Top Workplace for 10 years in a row! We have a strong, positive, family-oriented culture. We highly value our employees, and we provide amazing benefits! We are the leading wholesale flooring providers in the country --- we provide flooring installation services to the multi-family industry (apartments, student housing) and to the growing Single Family Rental Homes market.
JOB OVERVIEW:
The Quality Assurance Technician (QA Tech) is primarily responsible for inspecting our flooring installations in apartments and in university/college-owned student housing. He/she is trained to make minor flooring installation repairs, as needed, and serves as the first line of defense to identify any potential flooring issues on our job sites. This is a field-based position and he/she will occasionally pick up and deliver material to job sites or to subcontracted installers, as needed. The person will have daily use of a company vehicle to drive to our customer locations. Therefore, he/she must have a valid driver license and clean driving record in order to drive throughout the assigned territory.
RESPONSIBILITIES:
- Drives a company vehicle daily to multifamily jobsites to inspect flooring installations done by our subcontracted flooring installers.
- Reports unacceptable results and follows up on incidents to confirm resolution in a timely manner.
- Identifies installation defects through the flooring inspection and, if able, remedies minor issues using Company's tools.
- Logs all quality inspections and in-person customer calls.
- Meets with subcontracted flooring installers in the field and at the assigned branch location to discuss installations issues.
- Authorized to approve floor prep on-site.
- Meets with vendor and manufacturer reps to address product recommendations, concerns, questions, and problems. Stays abreast of new product and installation methods. Participates in on-site vendor training sessions.
- Meets with company customers, including property managers and maintenance personnel.
- Measures rooms for new flooring and creates a materials list.
- Picks up and delivers material to jobsites/subcontractors, if needed.
- Assists in the warehouse operations.
- Performs all other duties assigned by management.
QUALIFICATIONS:
- A valid driver's license and a clean driving record are required to perform the essential job duties.
- Being fluent in both English & Spanish is preferred, although not required.
- Ability to perform floor covering repairs if the need arises. This ability can be taught through on-the-job training within 3 months of hire, and is required to perform the duties of the job on an on-going basis.
- Capable of lifting and carrying up to 50-75 lbs. when delivering materials as needed.
- Prior knowledge and experience in carpet and vinyl flooring materials and related supplies are a plus, although not mandatory.
- Forklift experience is not required but is a plus!
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is required to possess some dexterity in operating office equipment. The employee is occasionally required to sit for long periods of time; stand; walk; sit; bend; stoop; reach with hands and arms; and frequently walk around the office. The employee must occasionally lift and/or move 50-75 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, depth perception and the ability to adjust focus. The noise level in the work environment is usually moderate.
The employee must have the ability to travel extensively on a frequent basis by driving a personal vehicle, by commercial air travel, or by ride-share. The duties of this position will often require the employee to work in non-temperature controlled warehouse environments which may be dirty, dusty or otherwise uncomfortable.
AMAZING BENEFITS:
⭐ Paid Holidays
⭐ PTO - Paid Time Off
⭐ FREE Life Insurance
⭐ FREE AD&D Insurance
⭐ FREE Disability Insurance
⭐ Health Care Insurance - Company pays most of the cost!
⭐ Dental & Vision Care Insurance options
⭐ 401(K) Retirement Plan + GENEROUS company match
⭐ Fitness Reimbursement
⭐ Referral Bonus
⭐ Financial Wellness Classes
⭐ Employee Loan Program
⭐ More!
Real Floors: We Live “Got-Your-Back-Ability” Every Day!
NOTE: Principals only. Recruiters, staffing agencies and other third parties will not be considered.
Real Floors, Inc. & Real Floors Commercial, Inc. provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
