Bilingual Cantonese Social Services Coordinator

Under the direction of the Associate Director of Senior Programs, the Bilingual Cantonese Social Services Coordinator plays a proactive role in assisting active and at-risk seniors in accessing and receiving social services that will enable them to remain independent and well supported. This position serves seniors and adults with disabilities living in the Bernal Heights, Excelsior and Outer Mission by providing short-term social services within our Active Senior Program at the Excelsior Senior Center and receiving referrals from other BHNC programs and outside agencies. This position is a key contributor to BHNC's contracted Social Services requirement at ECC and is expected to meet a documented weekly one-to-one service target (see Primary Responsibilities). This position is characterized by a high degree of initiative, strong organization, demonstrated follow-up and follow-through skills, and an ability to work with a diverse group of staff, community members, and community partners. The position also requires proficient computer skills and strong verbal and written communication ability. Primary Responsibilities

• Provide a minimum of 20 hours per week of documented one-to-one Social Services (information and referral, application assistance, counseling and emotional support, home and care-facility visits, and escort services), recorded on a monthly log by consumer name and hours per day, consistent with DAS OCP Policy Memo #41.
• Provide direct, one-to-one assistance to participants completing and submitting Dalia and other public-benefits applications (e.g., CalFresh, Medi-Cal), logged as part of documented Social Service hours.
• Serve as the designated supervisor for volunteers providing one-to-one Social Services at ECC; approve assignments, review monthly logs, and hold regular check-ins.
• Assist in community outreach and promotion of classes.
• Conduct health screenings and ensure safety and compliance during programming.
• Work with special presenters, providing logistical and administrative support.
• Facilitate exercise and education classes.
• Coordinate and attend senior field trips.
• Assist with attendee registration during activities and lunch programs.
• Complete intakes and assessments for incoming participants for the Active Senior Program and process electronically using the DAAS GetCare (CMS) system.
• Complete participant charting, monthly reports, and other documentation as required by BHNC and funding sources.
• Provide direct short-term social services such as: completing applications, translations, reviewing correspondence, information and referrals for a variety of services, and arranging for care and other services needed for participants who attend the senior center.
• Evaluate client needs, follow-up, and document progress notes to ensure quality and effective service delivery for participants.
• Provide administrative support and assistance during programming for activities, field trips, newsletters, translations, etc.
• Receive social service referrals from other programs, such as TCP (Transitional Care Services), and follow-up when participants are hospitalized to ensure a good transition back to home from an acute care or other institutional setting.
• Provide outreach to frail at-risk elders and disabled adults with low incomes.
• Attend all BHNC meetings, events and activities as requested.
• Perform other duties as assigned.

Knowledge, Skills, and Experience

• Bicultural and bilingual in Cantonese (both written and verbal).
• B.SW or MSW or equivalent work experience in social work, gerontology or other related field.
• Prior experience working with seniors and disabled adults preferred, as well as experience in case management, group facilitation and recreational activities.
• Commitment to social action, social justice, civic engagement and leadership development.
• Able to prioritize tasks in a fast-paced and independent environment.
• Detail-oriented, highly organized, able to manage and prioritize tasks toward a long-term project goal.
• Prior experience in working with a diverse population and senior community.
• Able to identify and resolve problems in a timely manner and gathers and analyzes information skillfully.
• Proven verbal and written communication skills.
• Proficiency in Microsoft Word, Microsoft Excel and email programs.
• Experience or desire to learn data entry into the DAAS Contract Management System (CMS) and the Dalia benefits platform.
• Must be able to work independently and possess excellent follow-up and follow-through skills.
• Ability to work in a diverse, multi-ethnic environment.

Preferred Qualifications

• Up to two years' experience in the same or a similar position.
• Strong administrative, time-management, and organizational skills.
• Demonstrable ability to effectively work independently.
• Able to learn quickly while juggling multiple tasks and priorities.

Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long periods, use hands to finger for computer keyboard input, handle or feel objects, tools, or controls, and reach with hands and arms; the employee frequently is required to talk or hear, and occasionally required to stand, walk up and down stairs, climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. Employment Details Job Type: Full Time Hours: 30 hours per week, Tuesday - Thursday 9 - 3pm, Friday, 9 - 4pm, Saturday, 9:00am–2:00pm BHNC is an at-will and Equal Opportunity Employer.