Associate Director - Customer Service
- Youngstown, OH, United States
Applications open in a new tab.
Job details
- Posting language
- English
- Posted
Original job description
- You will lead safety and operational compliance across both centers, reinforcing accountability and ensuring compliance with applicable requirements and company policies
- Translate regional priorities into operating plans and establish expectations for safety, quality, productivity, cost, and customer responsiveness
- Coach and develop superintendents and functional leaders while addressing staffing, performance management, training, and succession needs
- You will also coordinate staffing, technical capabilities, equipment, and materials across both centers to meet customer needs and balance workloads
- Oversee customer supply system installations, preventive and corrective maintenance, equipment removals, and refurbishment
- Manage operating budgets and controllable costs, including labor, overtime, materials, and outside services, and implement corrective actions to address financial and performance gaps
- Partner with sales and engineering on site surveys, technical requirements, project scope, cost estimates, and installation planning
- Furthermore, you will lead cross-functional resolution of complex customer concerns, address recurring issues, and communicate priorities and progress to stakeholders
- Oversee equipment refurbishment, warehouse controls, inventory accuracy, and material availability
- Standardize processes across both centers, share effective practices with other regions, and improve service reliability, project execution, and productivity
- Provide regular updates to the Northeast Operations Director on performance, staffing, customer issues, project status, and improvement initiatives
More about this job
Skills
- Customer service
- Regulatory compliance
- Performance management
- Sales
- Monitor equipment